We ordered a harvest kitchen table, stained dark brown on top and white around the apron and legs. We were told that with pine we could experience, the knots int he wood could come through the stain. Much to our surprise & disappointment these knots appeared as large mustard colour stains around the white portion of the table. Much more to our surprise was that Pebblecreek does not stand behind their work. They expect customers to pay for the table to be re-stained as "that is their policy" and expect customers to transport the table to fix the problem. Despite our intentions to purchase $3000/worth of chairs, Pebbelcreek was not willing to fix the problem. A friend also had a similar experience with her purchase of beds. We had planned to make other purcahses before this terrible experience - but based on their total disregard for customers or their products, will never shop at Pebblecreek Furniture again - and will let all of our friends and acquaintances know of our extremely poor experience.
- Approximate cost of services:
- $2.00
- Company Response
Thank you Karen. We do appreciate your criticism; It does help a company to improve. We hope you are enjoying your new table, we were happy to replace it for you. Thank you for your chair order, as well. It's unfortunate that this review does not hold updated information. We look forward to working with your designer on new projects.