A Team Appliance Repair

We called for a service on our 5yo LG Fridge. We agreed for the $80 service fee. It was worth it to get the final verdict on if it was dead. The repair person came looked at it and said that it just needed a reset and it would be fine. No doubt about it. Guaranteed. We were charged $327 for something that we now know was akin to unplugging it and had no chance of ever working. When I confronted them on the failed fix they did they just shrugged it off. So much for a guarantee. They then wanted us to pay over $1700 more to fix. They claim to be certified LG repair people. They arent. I found out on my own that my fridge still has the manufacturers warranty on the parts they wanted to fix. When I called them out on the warranty and on being authorized lg repair people according to their website... They said they were authorized but it would still be $1700 because they dont do warranty work. Right. Yet you claim to be authorized repair people? They pride themselves on misleading people. Which is extra cruel given the financial crunch everyone is experiencing. Shame on them

Came to the house, did the diagnostic and said we needed a new motherboard. No showed 2 appointments and then after the 3rd said "oh, now it's the water motor".

I refused to pay him saying "you have a $500 deposit and I'll pay you when the job's done." They refused to finish the work.

I called Samsung asking to purchase a water motor (I mean, how hard could it be?) and they said "Uhh, sir, there's no such part called that."

RUN AWAY.

They charge you $80 + HST just to visit your house. The problem is they then want $249 + HST just to diagnose the issue even if it is a simple one, and you already know what the issue is. They then quoted $300 for a simple part. The cost of repair was $549 + HST. That is more than I paid for our Bosch dishwasher.

No service done as promised. Technician has great people skills, once you're clinched by repair promises. You're trapped!

Do Not Be fooled. Companies with integrity do not treat their clients this way.
Do your homework please!!

I called them to look at my washing machine which just stopped working - it's less than 4 years old. I was told the service call was $80 cash. Am I wrong to assume that a service call includes the diagnostic check? The tech came out and said he will waive the service call cost ($80) but the price is $290 + tax for his labour but this will go to the final cost of the repair and all I need to pay for are the parts when they come in. He was here for 30 min total. I called them after 2 days and was told the parts are not available. How does this make sense - my machine still doesn't work, there are no parts for it and I'm out of pocket $327!

They told us the parts were available so we gave them our money, weeks later the part was still on back order. This company hides the price of parts from Labour, they charged $755.00 for a sensor that retails for $34.22. Their excuse was the cost of stocking the part. Don't walk away from this company run like hell,

They told me I needed a new part for my fridge. I decided to get a 2nd opinion . But they charged me $350 just to look at the fridge . The new person I hired fixed it and it wasnt even the same as what the ateam technician said it was!!! The worst customer service in the world! Do not trust this horrible company!

The response time was great! The cost was for 40min work without a repair. The tech refused to witness what he was called out to do. Thought the problem was solved but he left without witnessing the repair which was not fixed. Their online chat service was scripted and stood behind their tech...their customer satisfaction does not exist. WILL NEVER USE THEM AGAIN OR RECOMMEND THEM TO ANYONE ELSE.

I called A Team Appliance on January 16. The technician came the next day and detected that the door latch had to be replaced. I called the next day telling that I bought the part and asking if a technician can come and fix it. The response from the office was that I would have to wait until they got part. I made several calls to no avail. Finally the technician came today (Jan 27) and fixed it in 15.minutes. The total time taken was 30 minutes for both visits. The part cost was $6. My bill was a shocking $406! I do not recommend this company

Our heating element in stove made a rattling noise. Was conviction fan.
Were told by repair man motor was defective. Paid $610 after this visit. Part would be ordered. After one week, part was installed. Paid the other $200 . Repairman tripped the main circuit. So no power. He left. After power was restored, I tried to preheat the oven. It made a worse rattling noise than before . I called company immediately, asking for money back.
Sorry, cannot do that . Have to send a senior repair man, which will take a week and a half. Never, ever again!