CONSUMER DIRECT WINDOWS AND DOORS - LOCAL SHOWROOM

Many thanks to David and the team for such a fantastic job with our window replacement! From start to finish, the teams attention to detail was of utmost priority. We had our main floor and 2nd floor windows updated and the final product looks fantastic. Would highly recommend!

Amazing work done by Consumer Direct Winows and Doors. Love the quality of work! Highly recommend this company!

Window installation
Consumer Direct installed several windows in my home and made sure to work easily around my schedule. The initial consultation was very professional and the cost was very transparent. The installation crew was always on time and went the extra mile to ensure that I was happy with the results. My house is a bit older so some customization was required for the fitting, the company was more than happy to make sure everything was done properly and in a timely fashion. I highly recommend this company for your window installations.

Great Service and great workmanship. I will definitely use them again and recommend to others.

It has been over a year since we had windows and doors replaced by Consumer Direct Windows.

For me, the most important considerations for rating a purchase of this type and magnitude are: Do they work? Does the company stand behind their product and installation?
In a word, yes!

We first contacted Consumer Direct Windows and Doors in late June, 2021. We had previously talked to many other companies to replace the windows and patio door in our 1960s era house. The old windows and door were quite leaky, costing us big time in heating bills.
At this time, the Federal government had just introduced their Greener Homes grant program, and Consumer Direct promised to help us get through the process to get a rebate.

There were two considerations for choosing Consumer Direct in the first place. First, their responsiveness to our concerns and questions; and second, their window recommendations stood out from the rest. Most companies had suggested we replace our front picture window with two opening windows and one fixed window. Nick, our salesperson, suggested one opening window taking up 1/3 of the opening, and the rest with a fixed window. This allows for good air circulation, plus greater light because we dont lose the space required by the extra window frames.
They recommended a brick-to-brick installation, and a more efficient type of window to provide better insulation, and the best rebate.
The windows in our house are quite large, and Consumer Direct recommended an awning style window. Not only does it allow for a single glass in each of the openings, but the awning style provides protection from rain entering the house through an open window.

Prior to installation, Consumer Direct helped us through the process of applying for the Greener Homes grant, and the pre-installation measurements that were required. They recommended a company (Energuy) to do the testing and submit everything to the government.

The installation was done efficiently in early September, 21. Colin and his installation team made sure that the area was protected to provide the least dust and mess possible. (In these all-brick houses, not making a mess isnt a possibility).
One of the windows couldnt be installed right away because of an ordering problem, but Consumer Direct handled this in an open and transparent way. A couple of weeks later, the installation was completed.
They did all of the work that they promised, without having to be prodded.
After the installation, Graeme, the installation co-ordinator, worked with us to get all of the information for the grant. The process was still quite new, and confusing.
In the year since then, weve had the experience of draft-free windows and patio door in winter, and windows that open and close easily during the summer. The patio door opens smoothly and easily, and closes securely.
Frankly, Ive waited until we had a reason to check out their after sales service this September, a window that was catching slightly when being opened.
Consumer Direct scheduled an installer to come out, and he was able to solve the issue with a small adjustment.
All in all, a great experience.

Met with Jerry to discuss windows and doors throughout the house. Very friendly and informative and provided our family with a quote that day. Company was very fast to book me once my windows arrived, got installed that week. The crew that came was extremely professional, friendly and efficient. They were rolling work carpets out to limit the mess and kept their worksite very clean. The crew consisted of 4 guys, all of which were smiling and laughing all day. Seemed like a very positive crew. They basically had an assembly line going. Everyone knew their task and it was very impressive watching them work. The attention to detail was unbelievable, especially the finishing touches. They have only completed the windows but we are really looking forward to seeing the doors when they arrive. Fantastic job and would definitely recommend.

David made the process of getting our windows replaced, pleasant and easy. David visited us multiple times to ensure we had all the options available to us with the pricing, before we made our decision on style and colour. Windows were manufactured and installed on time. 20 windows done in 1 day, I didnt believe David when he told me it would be a 1 day job! Ivan and his crew were professional, respectful of our home and friendly; these guys really enjoy their work! I couldnt be happier with the upgrade and how much nicer our home looks. If you need your windows replaced, look no further, call Consumer Direct Windows & Doors!
Thank you Consumer Direct Windows & Doors

I had been thinking of changing my windows on my main floor for a while. Call consumer direct windows and doors. Met with Jerry. He was amazing
Super knowledgeable. Told me all my options, informed me about the grant program. I met with a few other companies and Jerry was the best price! When it came to installation they were very clean and fast. I was super impressed. I already recommended them to a few people and i will keep doing so!

I called Consumers Direct on a reference by a Neighbour. I found them very Professional and Courteous. I placed the order for the windows and someone was sent to remeasure the windows. When the Windows were ready, their Installers called and made an appointment to come and change them out. The installers showed up on time and they too were very Professional and Courteous. The windows were replaced and they kept their work area clean. I was very happy with them and would definitely refer them to friends and use them again.

David came to the house for the consultation, he brought samples, professionalism and years of knowledge. He let us know which windows needed to go and which ones could stay and the approximate prices. This will be our first winter with our new windows, so I do not have an opinion on the winter efficiency. David also let us know about the energy rebates to help us with the cost of the windows.

The only hassle was scheduling the install. We were delayed because of inclement weather. Once the weather leveled out, we were rescheduled several times due to the contractors availability. In order to get ready for install, we had to move furniture, window coverings and take time off of work so we could be home. Once the contractors came, it was very smooth and they did a great job.

The consultation and deposit was in October. Our windows arrived and ready early February, install was in May. It's October again and I'm still waiting for my rebate check from Energuy (check is NOT up to Consumers, It's Energuy that handles the rebates).

Overall, we are very happy with our new windows. We definitely recommend Consumers Direct windows.