Gerald in Toronto

It has been over a year since we had windows and doors replaced by Consumer Direct Windows. For me, the most important considerations for rating a purchase of this type and magnitude are: Do they work? Does the company stand behind their product and installation? In a word, yes! We first contacted Consumer Direct Windows and Doors in late June, 2021. We had previously talked to many other companies to replace the windows and patio door in our 1960s era house. The old windows and door were quite leaky, costing us big time in heating bills. At this time, the Federal government had just introduced their Greener Homes grant program, and Consumer Direct promised to help us get through the process to get a rebate. There were two considerations for choosing Consumer Direct in the first place. First, their responsiveness to our concerns and questions; and second, their window recommendations stood out from the rest. Most companies had suggested we replace our front picture window with two opening windows and one fixed window. Nick, our salesperson, suggested one opening window taking up 1/3 of the opening, and the rest with a fixed window. This allows for good air circulation, plus greater light because we dont lose the space required by the extra window frames. They recommended a brick-to-brick installation, and a more efficient type of window to provide better insulation, and the best rebate. The windows in our house are quite large, and Consumer Direct recommended an awning style window. Not only does it allow for a single glass in each of the openings, but the awning style provides protection from rain entering the house through an open window. Prior to installation, Consumer Direct helped us through the process of applying for the Greener Homes grant, and the pre-installation measurements that were required. They recommended a company (Energuy) to do the testing and submit everything to the government. The installation was done efficiently in early September, 21. Colin and his installation team made sure that the area was protected to provide the least dust and mess possible. (In these all-brick houses, not making a mess isnt a possibility). One of the windows couldnt be installed right away because of an ordering problem, but Consumer Direct handled this in an open and transparent way. A couple of weeks later, the installation was completed. They did all of the work that they promised, without having to be prodded. After the installation, Graeme, the installation co-ordinator, worked with us to get all of the information for the grant. The process was still quite new, and confusing. In the year since then, weve had the experience of draft-free windows and patio door in winter, and windows that open and close easily during the summer. The patio door opens smoothly and easily, and closes securely. Frankly, Ive waited until we had a reason to check out their after sales service this September, a window that was catching slightly when being opened. Consumer Direct scheduled an installer to come out, and he was able to solve the issue with a small adjustment. All in all, a great experience.