It was my understanding that the $79 plus tax would cover the cost of accessing our fridge's problem. Before the technician would look at our fridge we had to agree to pay $295 plus tax (which included the $79). The tech then pulled out the fridge and removed the back panel. We were then told that it was the fan in the fridge (exhaust fan) due to the seal in the middle of the french doors missing a piece. If the fan was inside the fridge and the missing seal is also in the fridge why would the control panel need to be opened? Why did the cost of accessing our issue go from $79 to $295?
During the assessment our fridge was unplugged. When it was plugged back in, it was 14 degrees. Overnight, the fridge was still 14 degrees and we lost all our food. Two days later it was still only 13 degrees. Before the tech removed the control panel, the fridge was 6-7 degrees and ice would form. Now the fridge cannot get cold enough.
Ultimately the technician's assessment broke our fridge completely. Up till now our issue was ice forming, now we do not have a fridge at all. When I contacted them 3 times they would not respond to our concern.
- Approximate cost of services:
- $79.00