iCare Appliance Repair

Was going well at first. The first diagnosis was simply a clogged drain hose and a broken check valve that needed to be replaced. Cleared the clog, and I was told that once the check valve is installed there will be no problem. So I was quoted $240 for the labour and $82.34 for the part itself. Paid the deposit of $184.24. But the next day after the valve was installed, the machine was still not working properly. And this time I was told that it is the problem of the sump and the whole thing will need to be replaced. And this time I was quoted $600+. It is not worth it at all since I could get a brand new decent dishwasher for just above 1 grand. So I decided to stop the repair. The repair guy told me the check valve won't be charged because it did not fix the problem. However they are charging me for the service call(which is fair), AND the check valve, which is the complete opposite of what I was told. I called multiple times attempting to discuss this matter. The lady on the phone told me that the owner Stan could offer me $20 off. But it is not justified at all to pay for a part for a failed repair attempt. I was told that Stan will call me in person real quick, but after hours of painfully waiting, I have not heard from anyone.

They all seem like nice and polite people, and the repair guy was working hard on the matter. But the moment I decided to stop the repair, it all turned into this frustrating loop of bargaining. They kept telling me that this is not a false diagnosis, it is impossible to diagnose this problem until the valve is installed. But from a customer's perspective, it is nothing but excuses for a false diagnosis and a failed repair. It is your job and responsibility to make an accurate diagnosis and repair. This is why we pay for the service. It makes no sense to make a wrong diagnosis and order the wrong part AND make your client pay for it.

I feel bad that it ends like this. They did not even refund me after the $20 off. But I'm done calling and waiting and bargaining over less than a hundred bucks.

Update: Stan tried to reach me but unfortunately I was at work and missed his call. Later I found that they refunded me $82.34 for the part. Kudos to that.

Very professional from the initial phone call through to the repair. Office was helpful and visit scheduled promptly. The part required took time to arrive (completely understandable these days) and the follow-up appointment was booked as soon as possible. The repairman was professional, knowledge, courteous, and explained the situation and the repair required. Would definitely use them again if needed in the future, and would definitely recommend this company to others.

Great service from phone calls in advance to the day of service. Technician was professional, courteous, skilled and efficient.
Happy with our repair which was under warranty.

Our 6 year old washing machine broke for the 2nd time.
The icare technician was on time and called to tell when he would arrive.
He was very professional and took the machine apart and showed us the problem.
We thought we needed a new washing machine but he fixed it and it works perfectly. This is the 2nd time we use icare and I would highly recommend them to anyone.

Warranty work. Compressor died on my 4 year old fridge. Great technician and very friendly service on the phone. The cost is outrageous but I needed my fridge fixed and they could come the same day.

Responsive and great communication. Karim worked hard to solution the problem and kept me informed of progress.

Fixed our fridge! Fast and friendly service! Definitely recommend for your appliance repairs. Do not buy LG appliances though.

Im glad the technician saved by fridge on one visit. Apparently the motor fan was loose and his experience made it a simple fix.

Kareem the service man is a very pleasant man.
The staff on the phone are very helpful and has a cheerful voice.
Very good company to work with

Quick, reliable, got the job done. Needed repair to fridge and freezer lights. Easy to book and was on time.