iCare Appliance Repair

LG fridge compressor stop workand i care come to repair and exchanged a new one. now the fridge is working quitelyno noisy anymore

Our Whirlpool fridge suddenly stopped working properly so that food became bad and had to be thrown away. Once Whirlpool has scheduled service with iCare Appliance Repair, iCare technician came on time and quickly identified the source of the problem, and has ordered the replacement unit for us. Once the new control unit was put in place, our fridge started working properly again. iCare service is very impressive and we really appreciate that. Thank you iCare!

I have never this service and intelligent people
I want to choose them for all my services

My brand new LG WashTower wasn't working due to the product defect, yet they get it repaired successfully. I am very appreciate their fast and great service and highly recommend to everyone.

My fridge gasket need replacement, icare staff had been very professional and efficient. Both the phone reception and the technician who come to do the job are very friendly . I would highly recommend the service to others

The repair is very timely and well done. It is great to see the fridge working again. I make the service order via the LG website which offers a very reasonable fixed price including parts and labour. Thank you.

They came for warranty service, the first person who visited Ali was great, the second person came to visit without the parts and ended up doing a second inspection that just wasted my time and probably somebody else service time slot. Called the office and the receptionist (lady), apologized for the confusion and ensured they came the next morning to resolve the issue with the parts. They arrived for the third time with the parts, replaced them, and part of the problem is still there, only half-fixed.

They needed to send two technicians and received a call to schedule the next appointment. The person was not understanding that the time slot was on a Monday was not working and threatened to give the service call back to LG which would delay it for weeks if I did not agree to the time slot. Later found out that it was the owner Stan that I was speaking with.

Also found out that this is exactly what he did. He flips the story and says I'm rude for rescheduling an appointment. Because every time they provide a 2 hour window, they come 15 - 30 mins before the end of the window and then take another 2 hours. Which I've accommodated on the last 3 visits, but was not able to do this time and needed another day.

If you ever have to deal with them, just ensure you interact with Ali and the receptionist not Stan. Every company is only as good as some of its employees, better dealing with the good employees than the bad ones, even if one of them happens to be the owner.

We were under warranty for our Amana Whirlpool Fridge. Our fridge had water leaks and was creating ice ice sheets inside freezer.Whirlpool sent two other companies and both did not actually open the fridge components to find out what's wrong. Finally Ian from Icare told us to defrost the fridge for 24hrs first so he can open up the fridge components. He than showed us the fan motor was not working. He fixed it and problem solved. Fridge works fine now.

Amazing , professional. Knowledgeable. Vlad , Sabrina and Lisa are amazing. The whole experience from calling in to speaking to Sabrina or Lisa was amazing. Vlad knew exactly what the problem was and gave his expert advice. He was respectful and knew exactly how to take care of the problem and fix the laundry machine in a timely manner. I
Already booking them for my other properties to fix things.

They pick up the phone every time I call. They set up an appointment to come to my home to repair my unit on the next day. They communicate with me right away about the timing of technician. The technician has very high experience and can explain a few similar cases to ensure that I understand what it will be involved. The home office is so supportive as they explained very clear about steps, procedures, and time of ordering parts. They are very patient and accommodate all your inquiries. At the end, they provided the best alternative solution and they act upon it right away after agreeing. This is absolutely creating a win-win situation to all parties involved - owner, repairer, warranter, and manufacturer. Most importantly, they act promptly and educate me. Therefore, it is quick and I did learn in case of the future needs.