3 Visits to fix LG Dishwasher and still not resolved.
They came for warranty service, the first person who visited Ali was great, the second person came to visit without the parts and ended up doing a second inspection that just wasted my time and probably somebody else service time slot. Called the office and the receptionist (lady), apologized for the confusion and ensured they came the next morning to resolve the issue with the parts. They arrived for the third time with the parts, replaced them, and part of the problem is still there, only half-fixed.
They needed to send two technicians and received a call to schedule the next appointment. The person was not understanding that the time slot was on a Monday was not working and threatened to give the service call back to LG which would delay it for weeks if I did not agree to the time slot. Later found out that it was the owner Stan that I was speaking with.
Also found out that this is exactly what he did. He flips the story and says I'm rude for rescheduling an appointment. Because every time they provide a 2 hour window, they come 15 - 30 mins before the end of the window and then take another 2 hours. Which I've accommodated on the last 3 visits, but was not able to do this time and needed another day.
If you ever have to deal with them, just ensure you interact with Ali and the receptionist not Stan. Every company is only as good as some of its employees, better dealing with the good employees than the bad ones, even if one of them happens to be the owner.
- Approximate cost of services:
- $700.00
- Company Response
Dear David,
We regret that we were not able to provide you with the level of service you should expect from iCare Appliance Repair. You have the right to be upset that this repair has taken longer and for that we repeatedly apologized. We do try to accommodate every client, we go above and beyond to ensure jobs are completed as fast as possible. When we called on Sunday to confirm your 2 hour window for Monday, you became rude and abusive because you were not okay with our technicians taking time to repair your appliance even though the technicians do arrive within the allocated time frame, as you mentioned above. You kept calling our team member "slow in the head" even after he asked you to please stop using abusive language. You kept saying things like "why cant you get it through your thick head", even though our team member has tried to diffuse the situation. Our team member has advised you that shall you continue to use abusive language, you will leave us no choice but to ask LG to reassign your job to another servicer, but that just enraged you even further. While we do understand your frustration with this repair, we believe we all need to treat each other with respect. We hope you have better experience elsewhere.