We had an issue with the washer being to loud. I requested service online, did not have to wait long for an appointment, call center was very polite and great to work with when scheduling the technician. The technician was very polite, explained the issue, great to work with. Call center contacted me some time after to check if Im satisfied with the technician and etc., very nice as I was not expecting it. I will definitely use their service again. Please note there was no cost as our washer is under warranty however I had to place an amount in order to post the review.