Cozy Castle Heating & Cooling

Wow, what a pleasant surprise to deal with a company that have such friendly, pleasant and knowledgeable staff. Right from the start when I booked my appointment, Daria was empathetic to my situation of being without hot water for 3 days, and assured me that they could have someone out the same day I contacted them to have a look at my tankless water heater.
Even when I called (I cant recall the womans name who answered since Daria had already left for the day) to get a status on when the technician would be out. She called the technician and responded back to me in couple of minutes. She apologized that he was behind and provided a new time for his arrival.
The technician, Robert, was pleasant and very knowledgeable. He contacted Navien support and within a short period of time determined what the issue was and fixed it. He took the time to clearly explain what caused the issue, what other things I could do going forward and we discussed other options for the future.
I would definitely call them again and would highly recommend them to others.

Cozy Castle exceeded my expectations with my Heat Pump purchase. Rob was a treasure trove of technical knowledge and went the extra mile to ensure I was informed about the process and options. The installation team was meticulous, taking the necessary time to ensure the job was done right, showcasing their professionalism. Cozy Castle's dedication to customer satisfaction and high standards make them a standout choice. Highly recommended!

Robert has an expertise in what he does and helped us improve the quality of the product without breaking our bank. He is patient enough to explain and answer my questions

I am a first-time buyer and I did not have any prior experience with HVAC services. I was so surprised with how open team is with the prices and their work. No tricks, no extra costs. I have heard bad stories from my friends how they got into sketchy stories. I am so happy I got recommended Cozy Castle as much HVAC specialists. Fast and clean service! Thank you very much. I am extra impressed with how they helped me with all the set-up for the rebate.

Mahan and Daniel installed a new tankless at my place, took the old rental boiler with them and returned it to the rental company. Such a great customer service! All in one: professional, clean, on-time, one stop shopping. Highly recommend and will come back for my next upgrade!

I am so impressed with the expertise of Robert and his team. I've contacted a couple of HVAC companies for the Greener Homes rebate thing. Robert was the only one who explained to me the whole program in details and how to save even more money! On the top of that, these guys have the best prices! The team was on-time, super friendly and very clean!

I was price shopping for a while to get my water heater replaced and my neighbor recommended me Cozy Castle. They stood out as they gave me options and were transparent about their prices. The installation process was fast and clean.