Quality & Design Stairs

I had two three handrails installed by this family owned business. I put off writing a negative review for many months as I don't want to harm someone's livelihood. However, I'm reminded of substandard product I was given. I have renovated my entire house, inside and out, and only hired them because I was thinking of selling the house and my schedule was already full. Their work really, really bothers me because I know I could have done a better job and this is their specialty.

Here are two of the big issues.

- The handrail is a rectangle in cross section, something like 2x2.5". I figured they would come and measure, manufacture, then return with the finished handrail. No. they cut it on site and glue the ends together during installation. The joint isn't smooth between the two pieces. I run my hand over the misalignment every day. AND, they didn't even bring their own glue. I had give them mine.

- One of the handrails popped out of the wall while my dad was using it (photo included)

We used Quality & Design Stairs in 2021 to replace our old carpeted staircase with a glass railing system and wood steps to match our flooring (4 flights of stairs). Everything from booking site visits, design consultation, to answering my questions, was always handled promptly and professionally. The quality of work was exactly what I was hoping for. We had one issue with how one piece of glass was sitting in the railing, and it was addressed immediately without question. The transformation was amazing. I highly recommend their services.

Quality and Design Stairs did an excellent job for us. From the quoting stage to the finished product, Miriam and her team were very professional in all aspects of the operation. If you are looking for quality and great customer service we highly recommend them, and would not hesitate to hire Quality and Design Stairs again.

We required new stairs as part of an overall renovation project. We were able to get the stairs and railing in during COVID without any delay. We're enjoying our house and we thank Maryam and her team for their help in this project!

Excellent quality and workmanship. Fast efficient. Kept to the planned schedule. Exactly on budget. Highly recommended. They took the time to listen to what I was looking for and provided an amazing set of stairs and railing to complete the job. You can’t go wrong with Quality & Design Stairs.

We had our staircase refinished by Miriam and her team and they did a fantastic job. Everyone was very professional and so friendly. We are so pleased with how the stairs turned out, we would definitely recommend their services.

Excellent customer service and workmanship. Called for a quote for refinishing stairs and new railings. Appointment was set up, Miriam came and measurements were taken. Explained what we were looking for and was provided several different options. Was provided schedule with how many days the project would take. Crew showed up on day and all work was carried out in a timely manner as promised, quality of work was a excellent. Stain was matched to the new hardwood floor. I would definitely recommend them for any stair work.

These guys provided amazing service and price for the professional quality of work we received. I visited the shop in Vaughan and they showed me the product I would be getting for the 14 stair renovation in an our old downtown Toronto home. They scheduled me in quickly, and they arrived at my house on time and finished quicker than I thought. One of the nice things is they were really approachable and always responsive to me calls and questions. They were also really clean, polite and courteous while working in my house, which you don't always get. Highly recommendable!

When we decided to undergo a rather large home renovation project, our biggest worry was the staircase. We had no idea if the vision we had could come to life. However, from the moment we met David and Miriam, all our worries faded. Their team gave us the staircase we were hoping for and completely transformed our home. We were especially surprised at how well they were able to match the stain on the stairs to our new floors. Also, David modified one of the treads giving the entire staircase a whole new appeal. He’s a true craftsman! Thank you so much, Q&D! We would recommend this team to all our family and friends in a heartbeat.

UPDATE: Unfortunately, we had a small accident at home shortly after our beautiful staircase was transformed. Without hesitation, Miriam arranged to repair the damage — no questions asked. David and his team arrived within days and took care of everything. Words cannot express how grateful we are to have found Q&D. This client service is nothing like we've ever experienced before. THANK YOU, MIRIAM AND DAVID!!

Quality and design stairs are a first rate company. We hired them to replace our stairs. Miriam and David were exceptional. Miriam visiting our house on numerous occasions to ensure we were happy with the project as it was moving along. She is accommodating and a tremendous person. She really cares about the workmanship and quality of the job. I have never had someone go over the details so well and be passionate about the finished project. David was a fantastic installer and the outcome was perfect. I cannot say enough good things about this team and I wish they did additional home renos/trades as I would hire them instantly.
Highly recommended!!!!!