KL

After seeing the positive reviews on homestars we asked Captain electric to troubleshoot a straight forward electrical issue at our house. The basement lights were not working despite being recently installed. We also had an issue with our hard wired smoke alarm. We were told that the service fee is $189 which we were glad to pay. When the technician arrived, he fixed both issues within an hour. To our surprise the invoice given was $700 and not $189! This was for 1 hr of work with no additional materials required. This was their labour cost for 1hr of work. When we raised our concerns with the manager, we were told that this is how they bill and he was unapologetic. This company misleads their clients and has billing practices that are unethical. I can understand if expensive material was required to solve the issue but an hourly rate of $700 cannot be justified and is completely unreasonable. Please look elsewhere for your electrical needs as there are other competent companies out there who do not overcharge the customer. Watch out for artificially low estimates. Very disappointing and would recommend you look elsewhere.

We are having issues with a wet basement and our concern was that it was coming from damaged brick that needed replacing. Phong was very prompt in providing a quote and got the work done in a very efficient fashion. His communication was excellent and updated us many times during the process. At the end he went over the job and provided pictures of his work to make sure we are satisfied. Phong is a true professional and provided exception service and communication which I appreciate. Highly recommend this company!

Quality and design stairs are a first rate company. We hired them to replace our stairs. Miriam and David were exceptional. Miriam visiting our house on numerous occasions to ensure we were happy with the project as it was moving along. She is accommodating and a tremendous person. She really cares about the workmanship and quality of the job. I have never had someone go over the details so well and be passionate about the finished project. David was a fantastic installer and the outcome was perfect. I cannot say enough good things about this team and I wish they did additional home renos/trades as I would hire them instantly. Highly recommended!!!!!

I asked Serhat to demo a wall for house. I confirmed a price and date of service. Serhat was prompt and in fact showed up a little bit earlier. He completed the job perfectly. He cleaned up afterwards and did not leave until I was completely satisfied. I was very impressed with his work but more importantly his professionalism. I would highly recommend his work and will be hiring him for other jobs in the future. Kevin

We have called on his services 3 times and as always provides outstanding service and timeliness in his visit. Our most recent service call was to investigate the cause of our freezer leaking. Within a couple of minutes he identified the issue and reassured us. He refused to take payment despite driving considerable distance to inspect the appliance. He is honest and reliable and would recommend his services to anyone. Our previous 2 repairs have been working smooth without any issue more than 2 years later. Simply the best!

***Buyer beware*** Do not use this company. We purchased blinds from Adriano. We have had nothing but disappointment and excuses from him. There were inordinate delays with ordering the unit and arranging install. The initial product was damaged. When you contact him, he is full of stories and excuses many of which are implausible. I paid in full and upfront. As a result of these delays I was offered a full refund by the blind company. Instead of crediting the refund to me, the company inadvertently provided it to Adriano. After initially agreeing to return the funds to me, Adriano has refused to provide the refund. I have tried to contact him by phone, email and text over the past 2 months. I have made over 20 attempts and he has not returned any messages. I am left with the impression that Adriano is keeping the refund for himself. He represents the worst characteristics in a business owner. He is dishonest and unethical. There are many honorable and ethical blinds companies on homestars. Adriano is NOT one of them. The value of homestars is to take heed of negative reviews. The theme of all the negative reviews are the same for Adriano. He refuses to deal with issues and is quick to take payment without concern for dispute resolution. Buyer beware and would never recommend this company. Please go with another reputable company on homestars.

Adriano is a consummate professional and a pleasure to deal with. We had some unforeseen delays, however he was in continual contact with us, updating the status of the order and ensuring we were fully informed. He is honest, reliable and truly concerned about customer satisfaction. Would highly recommend.

KC is extremely reliable and gets the job done within the timeline set. He always picks up his phone regardless of the time of day and is patient in answering all of your questions. We have repeatedly called him back for many jobs from small to big projects and will continue to do so. I have referred KC to our close friends which is a sign of trust. Reliability is hard to find in this business but KC epitomizes this. Highly recommended!