Thank you so much for your feedback! We really appreciate it. Hopefully we will have one more chance to work with you.
Thank you
First of all, before providing you with a moving service, we gave you time to read and sign a contract. That is a legally binding agreement, and it is up to the client to understand the terms of the contract. Our insurance policy only accepts a claim within 48 hours of the move. It states this in the contract that is signed by you.
We got no emails or calls from you within the timeframe of 48 hours.
Secondly, our manager Alex is responsible for the moving process, but not for damages and claims. He submitted information to the head office for you, with photos as you asked a few days after the move.
Third, we chose to solve the issue, not to run and hide to clarify the situation by making a fair decision.
What we could see in the photos, provided by Alex, is that the dresser is still in use, the drawers were not damaged, and only the rear part is not in a good condition, as a small wooden piece was torn up, but it can be repaired or touched up. There is no reason to compensate the full dresser cost or provide a new one.
We checked the IKEA website, and this dresser costs $159, minus depreciation, as it was not taken from the store. Other parts of the dresser are in great condition. And unfortunately, IKEA does not sell parts of furniture only.
After offering you compensation of $50 for the damaged wooden part and the small bolt from the table as well, you demanded a tip back, which you gave to our movers for a job well done.
We tried to resolve the situation fairly for both parties, but you wanted to be reimbursed even for what was not damaged.
We have zero-tolerance to threats and impudence and were forced to refuse your requirements.
Alex and his team are the best
Thank you
Hello Wanda,
First of all, we would like to apologize for not exceeding your expectations during the move. We take every complaint seriously and conduct an investigation. We are committed to customer satisfaction and are prepared to take full responsibility for any damages or fault of our company.
Our repair guy has come many times to work on fixing damages inside and outside your house. Moreover, we provided you compensation for the damaged door that was much more than the value of the item costs and suggested you change all doors at our expense.
Besides, we have always kept in touch with you to keep you informed about the process of repairing and compensating for damaged things.
In the course of our last conversation, we agreed that you will find out how much it will cost to dry-clean your expensive chair and fix it because you did not trust us to do it ourselves. We waited for you to announce the amount to cover all costs, but instead, you decided that it was more important to write your review here.
We really tried to solve all the inconveniences caused to you by us during the move, but unfortunately, you did not give us such a chance, which we are very sorry for.
Thank you