AVOID THIS COMPANY! This company is dishonest and has no integrity or customer service. Hired Alex out of the Ottawa office to move and store furniture. The move out was fine, moving back in was not... There was damage to a dresser and a foot from a desk missing. While trying to hide the issue, Alex and his partner put a screw in the missing foot which caused the desk to be out of level. With the dresser, Alex advised that he would find the part to complete the repair and that there was no need to report it to their office as he would take care of it, this was witnessed by at least three people. Alex claimed to be the Ottawa branch manager with authority on these items. A week later and the company refuses to accept the claim, Alex is no longer answering calls and refuses to make the situation right. The replacement cost is $170, they have offered $50. Shameful! Update to review: Please see the company's response contradicting their note that they were not advised of the damages. Alex reported the damages the day of the work, they have acknowledged this. Now they are hiding from the obligations. DO NOT WORK WITH THIS DISHONEST GROUP!!!!
- Approximate cost of services:
- $2,000.00
- Company Response
First of all, before providing you with a moving service, we gave you time to read and sign a contract. That is a legally binding agreement, and it is up to the client to understand the terms of the contract. Our insurance policy only accepts a claim within 48 hours of the move. It states this in the contract that is signed by you.
We got no emails or calls from you within the timeframe of 48 hours.
Secondly, our manager Alex is responsible for the moving process, but not for damages and claims. He submitted information to the head office for you, with photos as you asked a few days after the move.
Third, we chose to solve the issue, not to run and hide to clarify the situation by making a fair decision.
What we could see in the photos, provided by Alex, is that the dresser is still in use, the drawers were not damaged, and only the rear part is not in a good condition, as a small wooden piece was torn up, but it can be repaired or touched up. There is no reason to compensate the full dresser cost or provide a new one.
We checked the IKEA website, and this dresser costs $159, minus depreciation, as it was not taken from the store. Other parts of the dresser are in great condition. And unfortunately, IKEA does not sell parts of furniture only.
After offering you compensation of $50 for the damaged wooden part and the small bolt from the table as well, you demanded a tip back, which you gave to our movers for a job well done.
We tried to resolve the situation fairly for both parties, but you wanted to be reimbursed even for what was not damaged.
We have zero-tolerance to threats and impudence and were forced to refuse your requirements.