Fresh & Shiny

House & Apartment Cleaning
Ajax ON L1S 0E2
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Reviews for Fresh & Shiny

Average customer rating:
8.4 10 (14 reviews)

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Hercules831202
Hercules831202
4 reviews Ajax, ON
0/10

Home Cleaning

We requested regular cleaning on their website, it was our first time using them, however the website wasnt easy to understand, the cost of a full house clean with monthly promotion was $309 plus tax and if you choose the individual rooms and bathrooms like we did because we didnt know how the site worked it was $275 including tax. We chose to clean our living room, kitchen, 3 bathrooms (1 is powder and 1 is master) we didnt realize that master bathroom is a separate tab to choose below on the page. We also opted to not include our 4 bedrooms and dining room in this cleaning because we felt it was pricy enough and we can handle the other rooms. There was enough time for a walkthrough prior to the cleaning since I booked it few days prior. There was enough time to ask us questions about the service and clarify any possible misunderstanding. The day they came to clean my wife and I werent home until halfway through the cleaning, the cleaner said that they decided on their own that we needed a deep clean in the master bathroom and the shared washroom upstairs and they wanted to negotiate a new price for the extra service they did without asking us if we wanted it. Overall the cleaning itself was not worth the price in my opinion, I have hired other cleaners in the past and my regular cleaner was unavailable and we chose to go based off of the reviews here, however the only review I can relate with is the one star review that details that they had the same experience as me except they got charged for the extra unwanted service whereas I did not. Stand your ground if you choose to work with them and be clear on what service you want.

UPDATE: Christmas Eve 4:26pm I got messages from the cleaner that worked on my home Saturday Dec 23 at 10:00am. I have attached the text messages for transparency and to show how unprofessional this individual is.

Approximate cost of services:
$275.00
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Company Response

Dear Suresh Subramainiam. Thank you for booking Fresh & Shiny cleaning services. You contacted us on December 20 around 4:30 PM asking about a regular cleaning service, I explained that our services really depend on the size of the house, the areas to clean and the type of cleaning you choose. The reservation pages are very clear and many more for you as a realtor who must understand everything about the differences between homes. You, as a realtor who offers these home sales services in this area, must know that not all houses have the same size, the bathrooms are not all the same, with the same size and do not require the same cleaning and therefore the price is different. You focused on requesting a regular service for your home, failing to observe the types of cleaning we offer which were also shared with you for your choice. You chose 3 normal bathrooms, the kitchen/dining room and your living room. You sent a message letting us know that you would not be home. As soon as we arrived at your house and I was able to observe the reality of the condition of your home, I sent you a message to let you know that your reservation had not been created correctly, because what it needed was a deep cleaning instead of a regular one, you delayed It took almost an hour to arrive so we had almost finished doing a deep cleaning in the main bathrooms, which we are proud of since we offer what we are, each human being offers what they have in their heart. I explained to you about your need for deep cleaning, essentially in the bathrooms, which had already had the deep cleaning required except for the light bulbs in the second bathroom, you claimed that you did not understand the reservation and that you wanted to pay for what you had reserved, knowingly that your reservation had been intentionally created incorrectly by not receiving us in your home and not selecting the bathrooms properly in the reservation and putting them all in regular cleaning like normal bathrooms, something that as a realtor knows very well the difference in prices depending on the size of the home and others that no longer necessary to mention. There were no extra charges, we offered a deep cleaning at the price of a regular cleaning for $275.00. We are happy to offer you the deep cleaning service and charge you as a regular cleaning service. Your intentions were calculated and dishonest so Fresh & Shiny cleaning services are for honest, fair and correct clients. I feel sorry for your clients who hire you for their housing needs because professionalism is about honesty, and doing what is fair and right every day and every moment for others. You do not recommend us and would never make a cleaning booking with us. We will not offer you our cleaning services either and we do not recommend your house sales services, nor would we choose you if we were to buy a house in the Durham Area or anywhere. part of the world, for your dishonesty. God bless you and change your heart.

Geoffrey in Toronto
Geoffrey in Toronto
2 reviews Ajax, ON
1/10

Unfair Charges for Home Cleaning Services

I requested regular cleaning for my home and was quoted $585. They decided without my approval (or telling me) to perform deep cleaning and provided extra services (e.g. making the bed and pick up clothes). They charged an extra $230. They only told me as they were leaving. I tried to discuss this with the owner, but she just charged my credit card the full $815. I do not believe this is fair business practice to charge 40% above the original estimate without first getting the customer's approval for additional services and letting them know what the added costs are before performing those added services.

Approximate cost of services:
$815.00
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Company Response

Dear Geoffrey on our first Visit to your home, you book for regular Cleaning Services, When I arrived verbally I mention to your wife that the areas you book online need a Deep Cleaning instead of Regular Cleaning she was agree to change the Regular Cleaning to a Deep Cleaning for 5 washrooms, when we finished I mention all the services we provide and mentioned you will need a Deep cleaning in your 4 bedrooms and Regular Cleaning in your washrooms for our next visit. You decided to do a regular Cleaning Booking when you knew from our first visit your home need a Deep Cleaning in your bedroom, as your booking was at 3.00 pm and the size of your home are big we started working , you check every Bedroom after was done if you was not agree to make beds and clean your furniture the best thing to do is said please I did not book for this services. at the end I remind to you that I may need to charge you for the services we provide you. It is a great experience for us to offer our services by the booking page and no by the situation we see in a home. God bless your great intentions.

blessmja
blessmja
0 reviews Ajax, ON
10/10

Basic cleaning

Very caring and thorough will have this service monthly left the the apartment looking bright and smelling clean

Approximate cost of services:
$180.00
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Company Response

Thank you for choosing Fresh & Shiny for your cleaning needs, we are more than happy to serve you. God Bless your family.

Happiness
Happiness
0 reviews Ajax, ON
10/10

Fresh and shiny is the solution for the dirtness!

I like the company because the service and the products are amazing! My house was dirty, after cleaning it looks like a new one!

Approximate cost of services:
$600.00
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Company Response

Thank you Happiness for your feedback. WE are happy to serve you with the Deep Cleaning Services That you need.
Kindly Regards, Marlenis Isaac

yalenadiaz
yalenadiaz
1 review Ajax, ON
10/10

Moving Out Cleaning Services

I call Fresh & Shiny at last minutes for my moving Out cleaning needs. She was availible right away. She leave my house very clean and presentable for the Real State agent.
I highly recommend Fresh & Shiny for your cleaning needs.

Approximate cost of services:
$1,500.00
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Company Response

Thank you Yalena for your honest review, We are more than happy to serve you and fulfill your expectations for your moving Out cleaning Services. We are always here to serve you if you ever need our services again.

Shivani in Toronto
Shivani in Toronto
1 review Toronto, ON
10/10

Excellent cleaning service

Marlenis is polite, hard working, detail oriented and a great cleaner. She was accommodating at the last minute. Our place is looking incredible and brand new. Would her recommend to all!

Approximate cost of services:
$150.00
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Company Response

Thank you for reviewing our cleaning services.
your home is our home and we clean your home as our own. clients are out number one priority.
Thank you for reviewing us in homestars.

Private User
Private User
Private User reviews Pickering, ON
8/10

Perfect cleaning ? solution

We asked to provide cleaning service at the last minute and she was gracious enough to accommodate our request. She is very detail oriented and in our case we worked with her to provide guidance on how the work should be done and she was more than listen to our direction and at tomes also provided feedback and overall we are very satisfied with the service and value for money.

Approximate cost of services:
$200.00
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Company Response

Thank you for your feedback your opinion is important to us to keep improving our Cleaning services.
We are proud that you choose Fresh Shiny for your cleaning needs.

Miko
Miko
3 reviews Whitby, ON
9/10

Deep cleaning

Very professional . Paid strong attention to detail. Polite, flexible. I would recommend this company and would utilize their service again.

Thank you for a job well done.

Approximate cost of services:
$200.00
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Company Response

Thank you Miko for your review,
I am glad to read that you are happy and satisfied,
Fresh and Shiny first priority is our customer satisfaction warranty, we do not finished until the cleaning is professional done. we keep improving our services .

Ashely in Ajax
Ashely in Ajax
0 reviews Ajax, ON
10/10

Great service

This is the best cleaning service I have ever had, and I've dealt with many other conpanies/people. Marlenis takes pride in what she does and it shows. She is thorough and pays attention to detail. She is also very pleasant and flexible.
I highly recommend her services.

Ashely

Approximate cost of services:
$300.00
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Company Response

Thank you Ashely,
I am happy to hear that you are happy and satisfied with our services, I am improving every day, and my clients are important to me, any recommendations to improve my cleaning services are always welcome to provide the best services in Durham Area. Thanks again.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fresh & Shiny

ABOUT FRESH & SHINY Cleaning Company in Ajax, ON My Name is Marlenis Isaac Martinez, owner at Fresh & Shiny Cleaning Services provider for commercial and residential companies across Ajax, ON. I have a passion for cleaning and feel the cleanness and shininess of the houses, offices, washrooms and others ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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