AspenClean

House & Apartment Cleaning
Vancouver BC V6B 2Z4
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79%

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Reviews for AspenClean

Average customer rating:
9.4 10 (56 reviews)

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Jess from North Vancouver
Jess from North Vancouver
1 review North Vancouver, BC
10/10

AspenClean

We are very satisfied with the service that AspenClean provides. The cleaning teams are always professional, friendly and leave our place spotless. We would recommend them to anyone looking for an excellent cleaning service.

Approximate cost of services:
$200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you Jess! Nothing means more then a recommendation.

Ervanni from West Vancouver
Ervanni from West Vancouver
1 review Bowen Island, BC
9/10

Cleaning service

AspenClean delivers above average cleaning services, therefore worth the fee.The things I personally like about them are: eco-friendly cleaning products; online estimates and booking; friendly and efficient response from the office.

Approximate cost of services:
$230.00
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Company Response

Thank You Ervanni, your kind words are greatly appreciated.

Marianne B. from North Vancouver
Marianne B. from North Vancouver
1 review North Vancouver, BC
10/10

Bi-Weekly Cleans

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Kirsten, Anne & Ulrike were really excellent – thank you! They pay careful attention to detail (even vacuuming the little corner under the edge of the door), are very thorough and mindful of their work.
I love how they put everything back in its exact place – such TLC for my home.

Approximate cost of services:
$190.00
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Company Response

Thank You Marianne, you are making us blush with your kindness. We are so happy to hear you appreciate all the little details. We look forward to putting more TLC in your home :)

Kay from Port Coquitlam
Kay from Port Coquitlam
2 reviews , BC
10/10

Cleaning

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I have very high standards of cleanliness for my home and yet Aspen gets a 5 every time. It is such a joy to walk through the house 'post Aspen' and be delighted with the results.

The team are always polite and professional too.

Aspen has made a difference in my life by freeing up time and energy for family/grandchildren, friends and a little bit of 'me' time.
Thank you for such reliable service every time!

Approximate cost of services:
$190.00
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Company Response

Thanks Kay! Your words are so kind. Means the world to us to hear such amazing things and love to hear you are able to spend time doing what matters rather than cleaning. Thank you for letting us handle the cleaning so you can enjoy friends and family!

John from West Vancouver
John from West Vancouver
1 review West Vancouver, BC
10/10

Home Cleaning

I have used AspenClean for a few years now. When I called & they were fully booked I used other companies a few times as well. I must say you may have to pay a bit more for AspenClean but unlike the others they will show up as scheduled, bring their own Natural, Organic cleaning products, & will do most detailed, high quality, & healthy cleaning. Their staff are only employees (not subcontractors) & they appear to be happy & pleasant to have in my home. If you want headache free, healthy home cleaning I strongly recommend AspenClean.

Approximate cost of services:
$300.00
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Company Response

Thank you John, you are making us blush! Your words are so kind and bring us such joy. We love to hear people enjoy and value our reliable service. Kind words form customers like yourself motivate us to keep improving!

Michael from Vancouver
Michael from Vancouver
1 review Vancouver, BC
0/10

House Cleaning

This company should be out of business. I know that sounds like strong words, but after my experience with them, I wish they were. I hired Aspen Clean to do a simple house cleaning, for one hour. The house was in somewhat rough condition as it hadn't been professionally cleaned in some time. However, I asked them specifically to do simple tasks, such as clean the kitchen floors, kitchen countertops, dust in the living room area, and vacuum the stairs. None of these tasks were completed. I was not around for the full hour of time they were there, but when I returned near the end, I found their workers (three very young women all of which clearly had very little experience) talking to each other saying things like "Ugh, I can't take this anymore", "Eww!!!" and making gagging noises. This is COMPLETELY unprofessional behaviour. They were lazy, and clearly had no real training or care about their job. Finally, when I called their manager to address these problems, he said he had to talk to them to review the job. He said that he would send a different team to come clean the areas they didn't (almost all areas in my opinion) free of charge. Upon calling me back, he said that they were unable to complete these tasks because of the condition of the house. He said that he would not be sending a new team, and that if we wanted to try to complain again, we would have to provide photo documentation of the areas that they didn't do to prove it. I am sorry, but essentially this manager is telling me that I'm being untruthful to him about their incompetency. I AM THE CUSTOMER. This is completely obscene customer service in my opinion. Please, whoever reads this review, never hire these people.

Approximate cost of services:
$200.00
1 of 4 people found this review helpful.
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Company Response

AspenClean provided service to Michael on August 5th 2014. The cleaning was initially scheduled for 1 hour with a team of 3, however the poor condition of the home, including bugs, resulted in a request for additional cleaning time which was refused by the client. AspenClean's policy is to only increase cleaning time with the clients permission and therefore the team left the home unfinished.

A free re-cleaning was offered for the areas that the team had covered in the 1 hour but the client requested we return to finish other areas of the home free of charge. These areas would have been cleaned by the team had additional time been approved. Based on the condition of the home and the lack of approved additional time we had to reject this request.

The team is very experienced and 2 members have been employed by AspenClean for over 1 year. The team followed all company policies in regards to extending the cleaning time and worked in less than pleasant conditions.

Narglewood
Narglewood
3 reviews Vancouver, BC

First Review

10/10

Cleaning experince

Where to start, i purchased there cleaning service to be assistance at my home at first i wasn't sure who to hire, who was better, or who to trust, i had second thoughts on hiring anyone but i'm glad i hired aspen they put my nightmares and second thoughts away when they came the first day and beyond impressed me they do a good job, they have been really trusting so far, i'm glad i hired them

Approximate cost of services:
$120.00
1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about AspenClean

AspenClean is the premier home cleaning service for conscious consumers. We have been providing residents in Vancouver with a natural home cleaning alternative since 2003 and have since expanded to Calgary and Toronto. Our award-winning service is delivered by a team of professional, diligent and trustworthy staff and is also ...
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