On Budget, On Time, Excellent Services
- Approximate cost of services:
- $10,000.00
On Budget, On Time, Excellent Services
Hi there,
It is challenging to receive this review one year out from your project completion date following all our conversations and attempts at remedying the situation to your full satisfaction, but we thank you for sharing your experience. We did fully acknowledge that there were issues to be resolved following your renovation, and we followed up with each outstanding issue until all that you had mentioned in your review were resolved. We do want to remind you that the layered silicone you’re referring to was completely removed and replaced — there is currently no layered silicone in your washroom. Upon completion, we provided you with a 20% discount on the entirety of your project, simply for your time and dissatisfaction, beyond all allowances that were rightfully credited back to you.
To not mislead future customers, we wish to note that our 3-year labour warranty is not false by any means — our warranty covers all labour-related issues. Unfortunately, the development of mould (moisture build up) is not a labour-related issue and is usually a result of not utilizing your fan, or inadequate ventilation over time. As we advise our customers, moisture build up can be remedied with regimented sanitization upkeep and fan utilization. We offer an additional opt-in 10-year warranty at a cost of $200/year that involves a service call to replace your silicone yearly. We did offer you this option transparently as a solution; as much as we wish we could, we unfortunately cannot provide unlimited complimentary service calls on maintenance-related issues.
It is rare that jobs can be completed to perfection, but we fully stand by the integrity of our crews and our transparency, and we always work to resolve all issues or concerns to customer satisfaction, when they do arise. As a business, it would be difficult to continue operations and provide our customers with bathrooms that leave them with fully satisfied for years to come if the above were indicative of how we operate and our founder’s demeanour — but, of course, we do encourage everyone to do their own research, and reach out to us if they have any concerns or questions regarding references or past experiences from our customers. We apologize that, despite our best attempts, we weren’t able to satisfy your needs, as this is what we always strive to do as a business.
Hi there Kirk,
Thank you for your kind words for Fitsy, we'll make sure to pass along the message. In terms of the size of your shower, Yoni did inform you prior to the commencement of your renovation that it would be small in size and we were given the go-ahead to continue - we're sorry to hear that it did not meet your expectations. In regards to your custom glass enclosure, our Terms and Conditions state "Should you choose to install a custom glass enclosure, your shower will be without a door for a minimum of one to a maximum of three weeks after the tiling." Please feel free to review your copy of the document. We appreciate your review and we wish you all the best.