- Approximate cost of services:
- $12,000.00
Vicostone Kitchen Quartz Countertop
Hi Lauren
As we have already discussed with you a number of times we were willing to come out and do a no charge repair on the crack. And also offered you a remake at our cost plus 50% discount on the material. At no time did the Vicostone rep state that the issues were a fabrication or installation issue. (And we have that writing) The issue was causes by excessive weight from your child climbing on it. Vicostone is a very reputable company and their offer and ours for resolution has been more than generous. It is sad that you have used this forum to damage our business name as we have gone out of our way assist you with this matter.
I think your review reflects your lack of knowledge of the construction process and stone fabrication. I would hardly consider a $500 discount for something that was installed properly to be insulting. We returned to your job site on numerous occasions to address your concerns at which time you would not let us make any adjustments or accept any resolution. I highly doubt our team was ever "rude or disrespectful" to anyone. I have heard this is more of an issue with making payments on time to your contractor on your end then an actual issue.
Hi Andre
We do not cover chips. These are caused by misuse of your product. I'm not sure why you would expect the guys to work for free?
Hi Aileen
Glad you left a review of this nature. It gives us a chance to set out clear expectations for anyone who plans to work with us and what they can expect.
-We do not install or level cabinets.
-We do not install backsplash tile.
-We do not do full renovation or install walls.
Any of the above we have no control over. What we do is have a certified technician laser measure your space. We have professional installers with 15+ years experience working with stone. We can shim your countertops to a certain extent but anything more than 1/8" needs to corrected prior to installation. From the pictures you posted it looks like your countertop is within normal tolerance. I would assume whoever installed your backsplash tile agreed with that before they went ahead with tile instead of contacting us. Should any issue arise after installation normal procedure would be to email us as at stoneonthego@gmail.com
If you would like to discuss further please feel free to reach out at the above email address.
Nightmare post installation customer service
We will respond again the same way have to your emails and all other posts. This is not a warranty issue. We are not responsible for damages caused. We offered a free repair. When you declined we offered a discounted replacement. Instead you have decided (as threatened) that attempting to ruin our reputation is a better route to take. We offer the highest level of customer service and fully repair or replace on any jobs that are a result of faulty installation or product quality. Your job is not.