Nightmare post installation customer service
Had a quartz countertop installed by this company. 3 months later I noticed a crack right at a corner seam. Called company and they sent out installer to check it out. Received reply from owner saying lazy Susan caused the crack. Refuse to take responsibility for their products and installation.
- Approximate cost of services:
- $4,000.00
- Company Response
We will respond again the same way have to your emails and all other posts. This is not a warranty issue. We are not responsible for damages caused. We offered a free repair. When you declined we offered a discounted replacement. Instead you have decided (as threatened) that attempting to ruin our reputation is a better route to take. We offer the highest level of customer service and fully repair or replace on any jobs that are a result of faulty installation or product quality. Your job is not.