Drain King Plumbers

Drain Services
Toronto ON M3K 1C2
Write a Review
Write a Review


HomeStars
Drain Services
Drain King Plumbers
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

92%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Drain King Plumbers

Average customer rating:
9.3 10 (330 reviews)

Sort by

Andrew in Toronto
Andrew in Toronto
1 review Vaughan, ON
0/10

Drain repair….have a read

I contacted Drain King Plumbers for help with a clogged pipe. I explained the issue, and their plumber, Jonathan, charged me $325 for a camera inspection. Following his thorough evaluation, Jonathan shared his expert opinion saying we had a separated pipe, and presented us with a repair estimate of approximately $3,600. To sweeten the deal he then did some creative accounting and deducted the (camera) inspection fee from the quote, calling it a discount, even though it was obviously just rolled into the overall cost. Despite the clever pricing tactics, we decided to move forward based on his explanation of what was causing the issue and the proposed solution, because to me, a separated pipe seems serious and requires immediate attention.

The following day, another technician who spoke very little English arrived to begin the work, and in hindsight, I should have asked to verify his plumbing credentials. Upon excavation, it quickly became apparent that the problem was different from what was originally explained, the pipe was not separated, Drain King Plumbers miss diagnosed what was causing the blockage, and this likely could have been resolved with a less invasive approach. Nevertheless, the technician completed the job as outlined in the work order, and I was quoted over $10,000 to address additional related issues that were not mentioned as a cause of the problem in the initial conversation, as I would have expected to be quoted for the full scope upfront, after all, thats why I paid for the inspection.

After voicing my concerns to Jonathan, he abruptly ended the call stating a manager would follow up with me and to have a great day. However, despite my repeated follow-up calls to discuss a resolution, I have had very little response from them. This lack of communication from Drain King Plumbers appears to be a common experience, as noted by other reviewers. I also noticed this company has registered complaint against them with the (Canadian) BBB.

Ultimately, when a manager finally contacted me after about a month to discuss the matter, it became clear by the end of our conversation.it just came down to the money. Since I only moved forward with the repair because I was told it was a separated pipe, I was left paying for their wrong diagnosis.

Drain King Plumbers website claims: We guarantee that you will be satisfied with our plumbing services. Unfortunately, I am not satisfied and I should have read the negative reviews as they provide valuable insight into what you can expect if something goes wrong.

Unfortunately, I cannot recommend Drain King Plumbers, and I hope my experience can educate people about this company.

Approximate cost of services:
$3,600.00
Was this review helpful?
Pierre from Aurora
Pierre from Aurora
2 reviews Aurora, ON
10/10

kitchen sink plumbing issues

It has been extremely challenging to live without an operational kitchen sink for the past several days, due to draining issues.
We are glad to have decided to contact Drain King. They quickly dispatched their courteous plumber on the same day.

On November 8th, we were blessed to have Benjamin visit our home in Aurora to implement a remarkable solution to fix the draining problem. Benjamin is kind, professional, and exceptionally knowledgeable. He carefully troubleshot, diagnosed, and repaired the issue. He obviously cares about helping people and is passionate about solving plumbing problems. His work is flawlessly organized and clean.
In an oversaturated market of plumbing services, Benjamin's uncanny-skillful workmanship shines brighter above the rest. Thank you!

Approximate cost of services:
$400.00
Was this review helpful?
Gerald
Gerald
1 review Scarborough, ON
10/10

Kitchen sink drains replacement

Prompt courteous service. Called Thursday night, plumber on site the next day, Installation completed and problem solved.

Customer contact seemed to be very well organized. They quote flat rate pricing.

Provided a quote before starting the job. Cost seemed reasonable.

Approximate cost of services:
$518.00
Was this review helpful?
Company Response

Thank you, Gerald, for your 10-star rating and positive review! We are appreciative of you taking the time to express your satisfaction with our services. We are grateful for the opportunity to work you with, it has been a pleasure. Feel free to reach out anytime in the future 😊

- Drain King Plumbers Team

ERIN
ERIN
1 review Old Toronto, ON
2/10

Eager to push a new toilet

Not impressed since the plumber arrived at my door with no tools only to then tell me I would need to buy a new toilet. From the moment he arrived it was a strong push to buy a new toilet without even reviewing or trying to fix the existing toilet. When I insisted that I did not want to buy a new toilet but rather have the existing one fixed, he went to get his tools and made a lame attempt at trying to fix the toilet only to tell me he couldnt and then leaving. Not before charging me a visit fee to essentially do nothing. Wouldnt hire this company again.

Approximate cost of services:
$115.00
Was this review helpful?
Tbryson
Tbryson
1 review Scarborough, ON
8/10

Update!!Do not call drain king unless you want to be ripped off

Update; after posting this review they called me! They apologized and sent a more experienced plumber. They allowed us to use the money we paid towards the fix. We now have a working toilet! Benjamin was amazing.

First post: After explaining our toilet situation and all the trouble shooting we'd already done; ( snaked the drain, adjusted water level and chain), the plumber sent insisted it was a clog that was causing our toilet not to fully flush. He used an auger to try to clear it and poured numerous buckets of water down (they went down with no issue). Stated there was no clog, charged us almost $300 and told us we should get a new toilet and quoted $1400. He could not explain what was different about the new toilet that would fix the issue. He did no other trouble shooting and left the toilet in worse working condition then before. I am fully unsatisfied and when I called to complain I was told a supervisor would call me back and no one has after 1 week and a couple times I tried to follow up. Do not use this company, they don't know what they are doing, will over charge you and provide terrible customer service!

Approximate cost of services:
$300.00
Was this review helpful?
Company Response

Thank you for updating your review! While we apologize for the delay in reaching out to you, we are happy we were able to resolve the issue and come to a satisfactory resolution. We hope to have the opportunity to work with you in the future. Feel free to reach out anytime 😊

- Drain King Plumbers Team

Private User
Private User
Private User reviews Old Toronto, ON
10/10

Quick service

Very professional company, friendly service, would use again for any of our needs due to the quick response time.

Approximate cost of services:
$700.00
Was this review helpful?
Company Response

We appreciate your 10-star rating and positive review! Feel free to reach out to us anytime in the future 😊

- Drain King Plumbers Team

Private User
Private User
Private User reviews North York, ON
9/10

Basement plumbing

The work was done well. It was a very professional job. The clean-up could have been better.

Approximate cost of services:
$1,300.00
Was this review helpful?
Company Response

Thank you for taking the time to share your feedback. We appreciate your kind words and 9-star rating! 😊

- Drain King Plumbers Team

Villa
Villa
2 reviews Burlington, ON
10/10

Repair work

The work was done quickly, I received explanations and Jordan Mancini is an asset to the company.

Approximate cost of services:
$71,200.00
Was this review helpful?
Company Response

Thank you for the 10-star rating, Villa. We appreciate your kind words about Jordan. He is certainly an asset to our team! Feel free to reach out anytime in the future 😊

- Drain King Plumbers Team

Private User
Private User
Private User reviews North York, ON
10/10

Sump pump installed with amazing service

I had a top-of-the-line sump pump, battery and extra water pressure valve installed in half a day by three Professional detail oriented staff members.Initially, The owner came out to review and suggest the best location and equipment for the installation. Victor and Samir, as well as another individual maintained a clean workspace and apprised me as any possible complications. The service was done, exactly as explained by very diligent staff. I have no hesitancy and referring everyone to Drain Kings.
I must add that each of the staff members who answered the phones took my calls and booked. The appointments were conscientious, lovely to deal with, and had a smile in their voice.
Thank you Ladies and Gentlemen.

Approximate cost of services:
$8,500.00
Was this review helpful?
Company Response

Thank you for your 10-star rating and positive review! We are very pleased to hear your experience with our company and team was nothing short of excellent and satisfactory. Our team works tirelessly to provide diligent service. We appreciate your referral of our company. Feel free to reach out anytime in the future. 😊

- Drain King Plumbers Team

jpw from Scarborough
jpw from Scarborough
13 reviews Scarborough, ON
2/10

Negligent Customer Service

My first Home Stars review citing poor service and, Im sorry to add, questionable conduct. It concerns 3 American Standard Trent toilets purchased in 2015. Within 3 years, all had the same problem. When flushed, water filled the basin but then slowly drained out again.

On Sept. 13th 2024, I submitted a work request through the Home Stars site. Drain King Plumbers responded; the plumber came that afternoon. He inspected all toilets, gave an estimate(which I agreed to) and left to obtain replacement flappers(the problem part). When he returned and installed the flappers, he mentioned the first toilet had a missing hook(the flapper arm attaches to this) and tried selling me a new toilet. He denied breaking the hook but I contradicted him for the following three reasons:
1. As mentioned, he examined inside all toilet basins initially in my presence and the missing hook, easily visible(see photos), wasnt mentioned.
2. Why did he wait until all were finished before telling me and install a replacement flapper if the hook was missing? He later removed the new flapper.
3. Most important, during the plumbers absence, I used the toilet, flushing it by removing the basin lid and adjusting the existing flapper. Both hooks were present which was before the repairs and after inspection.

I complained to the office and a supervisor contacted me later that day. He also insisted the hook was broken before the repairs. We agreed to disagree. The feeble unsupported alibi offended me more than the breakage(accidents happen). The broken hook means more expensive repairs or new toilet. Two toilets were fixed and the excellent customer service reps accounts for what little grade was given.

Approximate cost of services:
$603.00
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drain King Plumbers

At Drain King Plumbers, every customers needs are important. Our promise is to focus on your satisfaction and provide you with the solution that best fits your needs.

Drain King Plumbers -

Some of our Services include: Plumbing Repairs and Drain Service, Water Service Replacement, Building Drain Replacement, Video (Camera) Inspection of Drains/Sewers, High Pressure Water Jetting/Power Flushing, Trenchless Technology, Water Purification, Backwater Valve and Sump Pump, Waterproofing & Storm Drainage
We service locations near you:
Toronto, North York, Scarborough, Etobicoke, Brampton, Mississauga, York Region, & Durham Region

Drain King Plumbers gets the job done right, the first time. Always on-time, we work quickly and efficiently to make the experience as painless as possible. You can always count of us 24/7! You never have to clean up after a Drain King Technician, we will leave the work area as clean, or cleaner!

Call the go-to plumbing experts at Drain King Now! 416-661-KING(5464)

Same Price, Any Time, Any Day: No suprises or unexpected bills. Our flat rate pricing means no additional charges on evenings, weekends, and holidays.

At Drain King Plumbers, we believe that providing quality service at reasonable flat-rate prices give Toronto homeowners the confidence they need to make the right choice.

Drain King Plumbers are experts at:
* Basement Flood Prevention
* Sewer Back-up/Flooded Basement
* Backwater Valve Installation
* Sump Pump and Sewage Pumps
Drain & Sewer Specialists:
* Drain Camera Inspection
* Drain Snaking
* Drain Cleaning
* Hydro-flushing/scrubbing/Jetting (high pressure water drain cleaning clears blockages and restores your pipe to near new condition)
* No Dig Trenchless Technology (remove those tree roots and replace broken clay pipes without the expense of digging up your yard)

Need a plumber in Toronto or Greater Toronto Area? Call us at 416-661-KING(5464). Trust the plumbing and drain company people rely on. Call Drain King Plumbers! your satisfaction is always guaranteed!
PLUMBING & DRAIN SERVICES
* Emergency Services: In a home plumbing emergency, you can count on Drain King Plumbers. With one simple phone call, you can significantly reduce stress and property damage that a sudden plumbing or drain issue can cause.
* Trenchless Pipe Repair: Call us before you decide to tear up your basement or landscaping! Our Trenchless methods could save you tens of thousands of dollars! We use quick, easy, reliable and permanent trenchless repair methods.
* Damaged Sewer Lines: Cracked sewer pipes are a common source of costly property damage and potentially serious health issues for homeowners. Not to worry, Drain King Plumbers is right around the corner!
* Water Heater Replace/Repair: Hot water is essential in your showers, bathtubs, kitchen sinks, dishwashers and washing machines.
* Water Softeners & Filters: With whole-house or under counter water softening/filtration equipment installed by Drain King, you know your water is safe.
* Sump Pump & Battery Backup Systems: A sump pump keeps your basement dry and mold free, but occasionally it can malfunction or become overwhelmed. Get a battery backup for peace of mind in the next heavy rainstorm.
* Clogged Toilet Repair: Does your toilet clog or overflow? Be sure to fix the clog before it becomes a serious problem that can cause water damage and mold.
* Clogged Shower Repair: Is your shower slow draining? Have no fear! Drain King is here!
* Clogged Drain Repair: Clogged drains rarely get better on their own. Dont wait until is becomes a bigger issue! Call Now! 416-661-KING(5464)
* Frozen Pipe/Drain Repair: Is water gushing out of your ceiling or wall? It could be a burst pipe! Call us right away - to make the problem go away!
Drain King Plumbers - where every customer gets the Royal Treatment!
416-661-KING(5464)
www.drainkingplumbers.ca
info@drainkingplumbers.ca

CATEGORIES
Plumbing, Drain Services, and Drainage Contractors
SERVICES
Plumbing & Drain Services, Repair & Installation, and Drainage Contractors
BRANDS
At Drain King Plumbers, we pride ourselves in providing top-notch customer service. Customer satisfaction is our main focus. Rest assured, at Drain King you will always receive the royal treatment!
SPECIALITIES
Providing a long lasting, affordable, and memorable plumbing repair experience!
WEBSITE
http://www.drainkingplumbers.ca
NUMBER OF EMPLOYEES
15
RETURN POLICY
At Drain King Plumbers, your satisfaction is always guaranteed!
PAYMENT METHOD
Credit, Debit, Cash, Cheque, E-Transfer, Apple Pay
LICENSES
Licensed Sump Pump Installer, Licensed Back-Water Valve Installer. All required licenses.
MEMBERSHIPS
Memberships Available
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
No job is too little for Drain King Plumbers! Big or Small, we do it all!
BONDED
Yes
PROJECT RATE
Free Estimates! We will dispatch a friendly and trained technician and provide a written estimate!
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Drain King Plumbers will always provide a written guarantee stated on the invoice!
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.