Drain King Plumbers

Drain Services
Toronto ON M3K 1C2
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Drain King Plumbers
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Reviews for Drain King Plumbers

Average customer rating:
9.3 10 (333 reviews)

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murphg84 in Markham
murphg84 in Markham
3 reviews Markham, ON
0/10

Clogged Toilet

Clogged Toilet- paid for emergency service quoted $99 plus whatever the cost of the job. Ended up paying $370.50 Technician spent less than 20 minutes to snake the drain. Several hours later it clogged again without using any Toilet paper and they wanted to charge me again to revisit in 2 days - not exactly a fix and offered no resolution asides from another $1000 for a replacement plus labour. Asked for a refund on the work that was done since they didnt fix the problem but they wanted to charge me more for another visit as they advised me they don't guarantee their work. I had the whole toilet replaced for under $300.

Approximate cost of services:
$370.00
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Company Response

Hello Murph, we appreciate the opportunity to provide you with service. We would like to point out that several points made in your review are completely untrue.

1. Since you proceeded with the initial service, there is no charge on your invoice for the trip charge of $99. Please check your invoice again and you will see that this fee was waived. You were only charged for the toilet snake service. Our technician left an estimate to supply and install a new toilet to avoid having this issue again. You refused to install a new toilet at that time. It is important to note that the old toilet was fully functioning when we left. We did "fix the problem".

2. A day or two later you called back because the toilet became clogged again claiming that we didn't do our job wanting a refund for your money or for us to come back and do the service again for free. We had explained to you that we do not offer warranties on clogged toilets due to the simple fact that we have no control when the blockage will come back again. Your toilet was old and we have no control if tenants or anyone put something down the toilet that was not supposed to be there. The toilet was fully functioning when we left after the initial service.

3. $300 is extremely low to supply and install a quality toilet. Most midrange toilets cost between $300-$600. It is highly unlikely that you hired a licensed professional and had a quality toilet installed for $300. You get what you pay for in this industry and for $300 I can assure you, that you did not get quality fixtures and installation for that price, considering that the standard toilet we supply lists for $600 at Home Depot. Considering we offer a year warranty for parts and labor. We cannot afford to offer low end/cheap toilets to our customers!

We hope you understand. We truly had your best interest in mind every step of the way.

Drain King Plumbers Team

Rick
Rick
1 review Toronto, ON
4/10

Clogged shower drain - $$$

Add on their web page said December Special - $90 to clear drain. Tech charged me $330 (after knocking off a bit plus a $25 new customer discount) to snake drain in under 30 minutes. Was unable to fully explain why my drain clearing was different for advertised special.

Approximate cost of services:
$330.00
1 of 1 people found this review helpful.
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Company Response

Hello Rick, thank you for the opportunity to provide you with service! Our $90 Drain promotion only applies to main Drain back ups in residential homes. If you had requested this promotion upon booking the call these details would have been explained to you prior to arrival. Unfortunately, Clogged shower drains do not qualify for this promotion. The technician did provide you with the most discounts possible. $300 for a service call is very reasonable these days to have a professional trade show up at your home and do any type of skilled labor work.

Thanks again for the opportunity to provide you with service and we hope you understand that what you paid for the service was completely in line with industry standards .

Best Regards,

Drain King Plumbers Team

Ruth B.
Ruth B.
5 reviews Scarborough, ON
9/10

kitchen sink clogged

Called them because they don't charge for estimates, they came gave me a quote, did a good job and I paid them. Price was a little steep me but the job was well done.

Approximate cost of services:
$1,400.00
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Company Response

Hello Ruth, thank you so much for the opportunity to provide you with service! We are happy to hear that we did a good job within a reasonable timeframe. Rest assured, knowing that what you paid was a very competitive price comparing apples to apples! We pride ourselves on offering the best service for the best price.

Thanks again for choosing us to be your plumbing service provider!

Drain King Plumbers Team

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Simple Job

While installing a new faucet myself, I used the hot and cold cut off valves to stop water flow to the old faucet. Being over 20 years old and not high quality, both valves started leaking. I turned off the house water and purchased new, high quality valves. Due to a physical condition, I was unable to get under the sink to install them. I called for an emergency visit to install new cut off valves. The response was quick (within an hour) and the work was done in the minimum time. I then completed my new faucet install myself.

Approximate cost of services:
$390.00
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Company Response

Hello Private user, thank you so much for choosing Drain King Plumbers as your service provider!

We are happy to hear that we were able to fix your plumbing issue quickly, efficiently, and for a very reasonable price!

Rest assured, we will be here anytime you need us to tackle any of your future plumbing issues.

Thanks again for choosing us!

Best Regards,

Drain King Plumbers Team

Andrew in Toronto
Andrew in Toronto
1 review Vaughan, ON
0/10

Drain repair….have a read

I contacted Drain King Plumbers for help with a clogged pipe. I explained the issue, and their plumber, Jonathan, charged me $325 for a camera inspection. Following his thorough evaluation, Jonathan shared his expert opinion saying we had a separated pipe, and presented us with a repair estimate of approximately $3,600. To sweeten the deal he then did some creative accounting and deducted the (camera) inspection fee from the quote, calling it a discount, even though it was obviously just rolled into the overall cost. Despite the clever pricing tactics, we decided to move forward based on his explanation of what was causing the issue and the proposed solution, because to me, a separated pipe seems serious and requires immediate attention.

The following day, another technician who spoke very little English arrived to begin the work, and in hindsight, I should have asked to verify his plumbing credentials. Upon excavation, it quickly became apparent that the problem was different from what was originally explained, the pipe was not separated, Drain King Plumbers miss diagnosed what was causing the blockage, and this likely could have been resolved with a less invasive approach. Nevertheless, the technician completed the job as outlined in the work order, and I was quoted over $10,000 to address additional related issues that were not mentioned as a cause of the problem in the initial conversation, as I would have expected to be quoted for the full scope upfront, after all, thats why I paid for the inspection.

After voicing my concerns to Jonathan, he abruptly ended the call stating a manager would follow up with me and to have a great day. However, despite my repeated follow-up calls to discuss a resolution, I have had very little response from them. This lack of communication from Drain King Plumbers appears to be a common experience, as noted by other reviewers. I also noticed this company has registered complaint against them with the (Canadian) BBB.

Ultimately, when a manager finally contacted me after about a month to discuss the matter, it became clear by the end of our conversation.it just came down to the money. Since I only moved forward with the repair because I was told it was a separated pipe, I was left paying for their wrong diagnosis.

Drain King Plumbers website claims: We guarantee that you will be satisfied with our plumbing services. Unfortunately, I am not satisfied and I should have read the negative reviews as they provide valuable insight into what you can expect if something goes wrong.

Unfortunately, I cannot recommend Drain King Plumbers, and I hope my experience can educate people about this company.

Approximate cost of services:
$3,600.00
1 of 1 people found this review helpful.
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Company Response

Hello Andrew, thank you for the opportunity to provide you with service.

We appreciate your feedback however the information you are providing in this review is quite misleading. You had called in for service and indicated to us that this blockage was a re-occurring problem and that you wanted to permanently solve it, and not have to continue renting a snake from home depot. We provided you a quote to fix your pipe by means of excavation, and you happily approved it. The exact cause was unknown until excavation was performed. It turned out that there was some major calcification build up in your pipes causing it to frequently backup that snaking obviously did not solve. We are unsure what your issue is here because the work was done perfectly (as you mentioned) and your problem has been solved. With regards to the additional repair recommendations, once we cleared the main issue we returned for a follow up camera inspection and were now able to inspect the rest of the pipe to the city main. This follow up inspection revealed additional issues (unrelated to the current backup) that we recommended to repair. If we had been able to see the issues further down the line prior to the initial excavation rest-assured you would have been notified. We hope you understand that we always have your best interest in mind, and that we did indeed performed this job with honesty, heart, and pride.

Pierre from Aurora
Pierre from Aurora
2 reviews Aurora, ON
10/10

kitchen sink plumbing issues

It has been extremely challenging to live without an operational kitchen sink for the past several days, due to draining issues.
We are glad to have decided to contact Drain King. They quickly dispatched their courteous plumber on the same day.

On November 8th, we were blessed to have Benjamin visit our home in Aurora to implement a remarkable solution to fix the draining problem. Benjamin is kind, professional, and exceptionally knowledgeable. He carefully troubleshot, diagnosed, and repaired the issue. He obviously cares about helping people and is passionate about solving plumbing problems. His work is flawlessly organized and clean.
In an oversaturated market of plumbing services, Benjamin's uncanny-skillful workmanship shines brighter above the rest. Thank you!

Approximate cost of services:
$400.00
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Company Response

Hello Pierre, thank you so much for the opportunity to provide you with service! We are very happy to hear that you had a wonderful experience with Benjamin and we will make sure to mention your review to him.

Thanks again for choosing us to be your Plumbing service provider. We are here for you anytime!

Best Regards,

Drain King Plumbers Team

Gerald
Gerald
1 review Scarborough, ON
10/10

Kitchen sink drains replacement

Prompt courteous service. Called Thursday night, plumber on site the next day, Installation completed and problem solved.

Customer contact seemed to be very well organized. They quote flat rate pricing.

Provided a quote before starting the job. Cost seemed reasonable.

Approximate cost of services:
$518.00
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Company Response

Thank you, Gerald, for your 10-star rating and positive review! We are appreciative of you taking the time to express your satisfaction with our services. We are grateful for the opportunity to work you with, it has been a pleasure. Feel free to reach out anytime in the future 😊

- Drain King Plumbers Team

ERIN
ERIN
1 review Toronto, ON
2/10

Eager to push a new toilet

Not impressed since the plumber arrived at my door with no tools only to then tell me I would need to buy a new toilet. From the moment he arrived it was a strong push to buy a new toilet without even reviewing or trying to fix the existing toilet. When I insisted that I did not want to buy a new toilet but rather have the existing one fixed, he went to get his tools and made a lame attempt at trying to fix the toilet only to tell me he couldnt and then leaving. Not before charging me a visit fee to essentially do nothing. Wouldnt hire this company again.

Approximate cost of services:
$115.00
1 of 1 people found this review helpful.
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Company Response

Hello Erin, thank you for the opportunity to provide you with service! Our technicians never start any work until we assess the issue and providing an estimate(s) that gets approved by the customer. Due to the type of toilet, the age and the condition it was highly recommended to simply replace. The last thing we would want to do is knowingly charge you a few hundred dollars to repair parts on the toilet that will likely not work or make the situation worse. We hope you can understand that we had your best interest in mind. When you are ready to replace the toilet, feel free to give us a call anytime! We are here when you need us!

Best Regards,

Drain King Plumbers Team

Tbryson
Tbryson
1 review Scarborough, ON
8/10

Update!!Do not call drain king unless you want to be ripped off

Update; after posting this review they called me! They apologized and sent a more experienced plumber. They allowed us to use the money we paid towards the fix. We now have a working toilet! Benjamin was amazing.

First post: After explaining our toilet situation and all the trouble shooting we'd already done; ( snaked the drain, adjusted water level and chain), the plumber sent insisted it was a clog that was causing our toilet not to fully flush. He used an auger to try to clear it and poured numerous buckets of water down (they went down with no issue). Stated there was no clog, charged us almost $300 and told us we should get a new toilet and quoted $1400. He could not explain what was different about the new toilet that would fix the issue. He did no other trouble shooting and left the toilet in worse working condition then before. I am fully unsatisfied and when I called to complain I was told a supervisor would call me back and no one has after 1 week and a couple times I tried to follow up. Do not use this company, they don't know what they are doing, will over charge you and provide terrible customer service!

Approximate cost of services:
$300.00
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Company Response

Thank you for updating your review! While we apologize for the delay in reaching out to you, we are happy we were able to resolve the issue and come to a satisfactory resolution. We hope to have the opportunity to work with you in the future. Feel free to reach out anytime 😊

- Drain King Plumbers Team

Private User
Private User
Private User reviews Old Toronto, ON
10/10

Quick service

Very professional company, friendly service, would use again for any of our needs due to the quick response time.

Approximate cost of services:
$700.00
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Company Response

We appreciate your 10-star rating and positive review! Feel free to reach out to us anytime in the future 😊

- Drain King Plumbers Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drain King Plumbers

At Drain King Plumbers, every customers needs are important. Our promise is to focus on your satisfaction and provide you with the solution that best fits your needs.

Drain King Plumbers -

Some of our Services include: Plumbing Repairs and Drain Service, Water Service Replacement, Building Drain Replacement, Video (Camera) Inspection of Drains/Sewers, High Pressure Water Jetting/Power Flushing, Trenchless Technology, Water Purification, Backwater Valve and Sump Pump, Waterproofing & Storm Drainage
We service locations near you:
Toronto, North York, Scarborough, Etobicoke, Brampton, Mississauga, York Region, & Durham Region

Drain King Plumbers gets the job done right, the first time. Always on-time, we work quickly and efficiently to make the experience as painless as possible. You can always count of us 24/7! You never have to clean up after a Drain King Technician, we will leave the work area as clean, or cleaner!

Call the go-to plumbing experts at Drain King Now! 416-661-KING(5464)

Same Price, Any Time, Any Day: No suprises or unexpected bills. Our flat rate pricing means no additional charges on evenings, weekends, and holidays.

At Drain King Plumbers, we believe that providing quality service at reasonable flat-rate prices give Toronto homeowners the confidence they need to make the right choice.

Drain King Plumbers are experts at:
* Basement Flood Prevention
* Sewer Back-up/Flooded Basement
* Backwater Valve Installation
* Sump Pump and Sewage Pumps
Drain & Sewer Specialists:
* Drain Camera Inspection
* Drain Snaking
* Drain Cleaning
* Hydro-flushing/scrubbing/Jetting (high pressure water drain cleaning clears blockages and restores your pipe to near new condition)
* No Dig Trenchless Technology (remove those tree roots and replace broken clay pipes without the expense of digging up your yard)

Need a plumber in Toronto or Greater Toronto Area? Call us at 416-661-KING(5464). Trust the plumbing and drain company people rely on. Call Drain King Plumbers! your satisfaction is always guaranteed!
PLUMBING & DRAIN SERVICES
* Emergency Services: In a home plumbing emergency, you can count on Drain King Plumbers. With one simple phone call, you can significantly reduce stress and property damage that a sudden plumbing or drain issue can cause.
* Trenchless Pipe Repair: Call us before you decide to tear up your basement or landscaping! Our Trenchless methods could save you tens of thousands of dollars! We use quick, easy, reliable and permanent trenchless repair methods.
* Damaged Sewer Lines: Cracked sewer pipes are a common source of costly property damage and potentially serious health issues for homeowners. Not to worry, Drain King Plumbers is right around the corner!
* Water Heater Replace/Repair: Hot water is essential in your showers, bathtubs, kitchen sinks, dishwashers and washing machines.
* Water Softeners & Filters: With whole-house or under counter water softening/filtration equipment installed by Drain King, you know your water is safe.
* Sump Pump & Battery Backup Systems: A sump pump keeps your basement dry and mold free, but occasionally it can malfunction or become overwhelmed. Get a battery backup for peace of mind in the next heavy rainstorm.
* Clogged Toilet Repair: Does your toilet clog or overflow? Be sure to fix the clog before it becomes a serious problem that can cause water damage and mold.
* Clogged Shower Repair: Is your shower slow draining? Have no fear! Drain King is here!
* Clogged Drain Repair: Clogged drains rarely get better on their own. Dont wait until is becomes a bigger issue! Call Now! 416-661-KING(5464)
* Frozen Pipe/Drain Repair: Is water gushing out of your ceiling or wall? It could be a burst pipe! Call us right away - to make the problem go away!
Drain King Plumbers - where every customer gets the Royal Treatment!
416-661-KING(5464)
www.drainkingplumbers.ca
info@drainkingplumbers.ca

CATEGORIES
Plumbing, Drain Services, and Drainage Contractors
SERVICES
Plumbing & Drain Services, Repair & Installation, and Drainage Contractors
BRANDS
At Drain King Plumbers, we pride ourselves in providing top-notch customer service. Customer satisfaction is our main focus. Rest assured, at Drain King you will always receive the royal treatment!
SPECIALITIES
Providing a long lasting, affordable, and memorable plumbing repair experience!
WEBSITE
http://www.drainkingplumbers.ca
NUMBER OF EMPLOYEES
15
RETURN POLICY
At Drain King Plumbers, your satisfaction is always guaranteed!
PAYMENT METHOD
Credit, Debit, Cash, Cheque, E-Transfer, Apple Pay
LICENSES
Licensed Sump Pump Installer, Licensed Back-Water Valve Installer. All required licenses.
MEMBERSHIPS
Memberships Available
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
No job is too little for Drain King Plumbers! Big or Small, we do it all!
BONDED
Yes
PROJECT RATE
Free Estimates! We will dispatch a friendly and trained technician and provide a written estimate!
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Drain King Plumbers will always provide a written guarantee stated on the invoice!
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