Not impressed since the plumber arrived at my door with no tools only to then tell me I would need to buy a new toilet. From the moment he arrived it was a strong push to buy a new toilet without even reviewing or trying to fix the existing toilet. When I insisted that I did not want to buy a new toilet but rather have the existing one fixed, he went to get his tools and made a lame attempt at trying to fix the toilet only to tell me he couldnt and then leaving. Not before charging me a visit fee to essentially do nothing. Wouldnt hire this company again.
- Approximate cost of services:
- $115.00
- Company Response
Hello Erin, thank you for the opportunity to provide you with service! Our technicians never start any work until we assess the issue and providing an estimate(s) that gets approved by the customer. Due to the type of toilet, the age and the condition it was highly recommended to simply replace. The last thing we would want to do is knowingly charge you a few hundred dollars to repair parts on the toilet that will likely not work or make the situation worse. We hope you can understand that we had your best interest in mind. When you are ready to replace the toilet, feel free to give us a call anytime! We are here when you need us!
Best Regards,
Drain King Plumbers Team