Long weekend and we couldn't find anyone for immediate same day service. I sent a note to Homestarts and Richard responded with a phone call quite quickly. No service charge to diagnose the problem like others stipulate. He told me he would be over within the hour and he was true to his word. He snaked the drain a couple of time to remove the roots and unclog the pipe. He was efficient and tidy. Pleasant and trustworthy. Even measured the yard with me to show me where the clog most likley occurred. I would recommend and am very appreciative of the quick response. Cash, cheque or E-Transfer.