Appliance Repair Expert

If youve had the unfortunate experience of having an appliance breakdown, whatever you do, dont call Appliance Repair Expert! We started with them on February 8, had a quick diagnosis, prepaid for a new part, then waited for 3 weeks and after umpteen phone calls to both the repairman and the company had the part put in. The dishwasher worked twice and the same problem occurred again. Since they give a 3 month warranty we were sure they would come back promptly and correct the problem. 50 plus texts and numerous phone calls have resulted in a broken promise of warranty, months of aggravation and no repair. Dont make the same mistake we did! They are not honest or reputable!

Save yourself a ton of frustration and aggravation and never ever call this company. The repair technician missed his first two scheduled appointments (he didn't even call!) and was 11 hours late when he finally did show up. (Yes -- eleven hours. He was supposed to arrive at 8 a.m. and showed up at 7 p.m.) I wasted three whole days sitting at home. The total repair took almost a month!! And there was no follow up -- I had to keep calling and calling. I would have dropped them but I had already paid for the part. Never, ever again. Not even one word of apology. The worst service ever.

I had a Dryer with a broken tumbler belt and disassembled the dryer to install the broken belt I had purchased online. Unfortunately, I had a challenge removing the drum so I decided rather than damage the machine I called Appliance Repair Expert to send a technician to finish the job.

The deployed a technician the next day. He was prompt, professional and had the belt replaced and the dryer reassembled and tested in about 35 minutes. It seemed to run fine at that time.

I was somewhat surprised at the cost of $316.40 as I had done part of the work, determined the issue, and bought and supplied the belt.

About a week later when doing laundry the dryer kept blowing the breaker. This had never happened before. Once I unplugged the dryer, reset the breakers the power in the house returned. When I plugged it in again it blew the breakers and now the dryer no longer works.

A technician came and said I need a new fan for my
LG freezer.
Never heard back from him
I called and emailed with no response

Never use them

This contractor will charge two+ times the List price for parts. Quotation process is informal, no breakdown of costs for labour and parts, and only if you do your homework will you know that you were treated unfairly.

This is not a contractor that you should trust to be honest.

Beware !!!

Terrible experience. I paid $145 to a technician who didn't know what the problem was. He promised to order parts and return to fix my dishwasher, but then he totally ghosted me! I contacted the company by phone and the person I spoke to was unapologetic and unhelpful. All he did was put me back in touch with the same technician who again promised to order a part, and again he just disappeared.....would not respond to phone calls or text messages. He just took my money and ran! Steer clear of this company!

Paid to have my freezer repaired. 1 day later it is worse than before. Horrible company. Now the main line just hangs up when I call. DO NOT USE Appliance Repair Experts.

Do not use them.

Terrible customer service.

Asked them to come and diagnose a leak in the fridge. They came they diagnosed, took the 120 diagnosis fee and then never followed up to actually do the work.

Not trustworthy, Not professional.

Definately do not recommend.

B

the service with this company is terrible especially in Windsor. First off they give you a time between 1 and 4 and they showed up at 5PM, with no phone call to say they would be late. Then after the analysis they tell me that they cannot buy parts they I have to, but do not help me select or give me a part number. They also told me to order a $220 wire harness because he needs on piece. So now i have had a $150 bill plus a $250 parts bill. After the parts come in they come within the window and he puts the parts in. The dishwasher starts and he says it will take at least an hour to run, but to call if any problems, and bills me another $150.
Within an half hour the dishwasher stops because of no power. I check
the fuse box and it is fine so i send a text to the repairman to return. No answer for an hour so i send head office an email and call them but no answer. After 4 they call me. He questions me on how much i spend and why am i upset that it does not work. I say send the repair man to get it going, but he is only worried that he cannot see i spend $500. I said get the repair man here today. That was yesterday and so far have not heard anything from the company and it is 1 in the afternoon.
No call no update and no offer of a refund based on not completing the job.
DO NOT USE THIS COMPANY
PLEASE CALL SOMEONE LOCAL, DO NOT USE THESE PEOPLE. IT LOOKS LIKE I WILL HAVE TO HAVE ANOTHER COMPANY COME AND REPAIR THE DISHWASHER AS THEY WILL NOT RESPOND

Was told the initial 144$ would be applied to the bill once repaired and never sent the money back
Repairman was late two days in a row
Worst customer service I have ever experienced
Please DO NOT USE THEM