They sent a technician by the name of Thomas - it was such a headache. I manage a bakery - I was scheduled for the appointment for a window of 11 AM - 3 PM by the office.
There was no communication whatsoever at 2:30 PM I called the office and they said that they will let the technician know and ask him to call me directly.
The technician called me and said that he had a flat tire etc. so the soonest he can come would be 5 PM - I told him the store closes at 6 PM and he asked me to explain what the problem was and I asked him if he was an expert on Bakers Pride Ovens. He insisted he knew what the problem was and that he would be there by that time.
At 5:15 PM he calls to say that he was 5 minutes away due to traffic and I told him he would not have enough time to test the issue with the oven and he eventually showed up at 5:30 PM.
When he came he asked me where is the switch ON button for the Oven what each of the buttons represent etc. I was shocked and asked him if you are an expert in these models why are you asking me the obvious questions and he said each machine is different so he needs to be sure.
He did an assumed diagnostics test that was not really a test - as we were closing at 6 PM he said that I need to pay $165 plus taxes to him - He did not tell me that there was any issue with the oven and insisted I need to pay the $165 plus taxes - I told him that he did not uncover any issues so what am I paying for and he told me that I need to pay no matter what as his time counted for something.
There was a lot of back and forth between us and he started threatening saying that he is going to issue an invoice and the office will call and insist on payment and that the company will be taken to credit bureau for non payment. He issued a report and invoice that stated that it was a contactor without really looking at the problem.
He insisted that I need to pay so he started bargaining with me about the price to pay - He told me I should pay him then at least $120 plus tax and I told him NO. He then insisted I pay him $100 plus tax which is now a residential rate and that he is doing us a favor so that we do not go through the credit bureau. He also told me that I should use the oven and shoot the videos to capture what is actually wrong with the oven and send him the photos and videos via text message and he will surely come to check what the problem is. I told him I hope he is telling me the truth and that I am paying the amount on Good Faith and Best Business Practices.
The next morning the issues for the oven occurred I took the videos and photos and sent these to him. I also called him several times and he told me he will call me back with a resolution. He never did and never saw or heard from him again.
I am attaching the invoice that was paid for and the most annoying thing is the office sends me an email twice saying this:
If you post a 5-star review on Google, it will help other customers just like you especially those who are in search of urgent repair. (Written comments are NOT necessary, JUST 5 stars will be enough) For the review, you will receive $15 back on your card and $30 as a discount for further appointments with us.
Please let me know if you need the instructions on how to post your review.
What a JOKE!!!! Honestly I do not frequently leave reviews and as a small business we feel that this was NOT RIGHT and Professional by this company and their technician Tom!!!
PLEASE DO NOT USE THEM IF THERE WAS A ZERO OR NEGATIVE STAR I WOULD GLADY GIVE THEM THAT!!!
- Approximate cost of services:
- $113.00