- Approximate cost of services:
- $2,500.00
- Company Response
Thank you very much
Thank you very much
Waiting waiting no calls returned repair completes
Hi Tony. As per our conversation I'm confirming that the issue has been resolved. Thank you
Hi Kathy. Mohsen has spoke. To your husband two days ago regarding both your Front door and your garage door. Both your doors are in production to be made. There's obviously a waiting period until both your garage and front door is made and installed. Please speak to your husband as
We've in been in touch regarding your order.
It is very unfortunate how some clients will lie when they would do anything to try to get out of paying for their product. Paul came to the shop yesterday and picked up the door that he had ordered. He asked for a modern door with three panels and one side light. The current measurements of his openings are 47.5x 83 1/4. We have to be able to make the door as per the specifications and what the opening allows us. Our sales manager Mosen explained this throughly upon his initial visit which took place for two hours which during the visit Paul and his wife got into an argument many time and spoke their own language and Mosen walked out. They called him back in and agreed to go ahead with us based on what the measurements allowed. The issue was that Paul and his wife wanted a frame around the side light which is impossible given the size. Mosen drew the picture of what the door and the side light will look like and we delivered exactly the same as what's on the contract which I will share on homestar. Paul then called and said no this wasn't what we agreed upon even though it's very very clear on the contract as to what they had purchased. He than asked that we chang the Glass frame on the door to make it thicker which we did at no cost to him and delivered exactly what he wanted. As I mentioned it's very unfortunate how some clients lie. When he came to pick up the door he knew by posting this that it was wrong however the right thing to do was to acknowledge and apologize: and remove this review. I'll ask you this if he was so unsatisfied why did he pick up the door and pay for it??????? These types of reviews we welcome because it allows us to show that anybody can post a review that is untrue and in fact very wrong but you cannot change someone's personality. Regardless we wish them well and we hope that they enjoy their new door because it looks great. And by the way the door was ready within 2 weeks to be picked up under COVID circumstances and because they changed their mind to add additional features we had to make the changes. We were on time as promised. You can't win them all.
Sincerely,
Unique windoors
Thank you Lisa. It was our pleasure. Enjoy your new door and if you have any questions please feel free to contact us
Thank you David. It was our pleasure.
Thank you Fariba
It was a pleasure working with you and thank you for the referral
Replaced Front Entrance Double Door with Insert
attention to Wendy and who ever reads this: As per the many conversations we've had with Wendy with regards to this particular complaint, which is not related to our job, as the house which is over 30 years old, had layers and layers of old caulking which was put on by the owner and it dried under the sun, during winter and summer, under rain and snow and it's settled on the brick of the house and has left a mark. Not only us, but no one can remove the marks from the brick not even the city. the new door obviously is installed with different size of the frame, which in return shows the markings of their old door. that's not something we can change as it wasn't put there by Unique Windoors.
Please also show the actual picture of the door that we've installed for you to be fair.
We sent our shop manager to the location to help remove the marks but was unable to although it wasn't something put there by Unique Windoors.