Window Mart

Windows & Doors Installation & Service
Edmonton AB T6E 6M9
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94%

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Reviews for Window Mart

Average customer rating:
9.6 10 (233 reviews)

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Gerry
Gerry
1 review Leduc, AB
10/10

Front Entry Door Install

Max and David did a fantastic job on the removal of the old door and the install of the new one. They were both very nice to deal with and were very accomidating. They both get a big thumbs up and I will have no hesitation in recommending the Window Mart Team to my family and friends.

Approximate cost of services:
$2,900.00
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Private User
Private User
Private User reviews Marwayne, AB
10/10

2 windows and front door unit

Our sales person, Yuri was very helpful looking into our installation.
The installers, Daniil and Andrey were excellent. They worked all day in 34 degrees heat and did a very good job. Very friendly and courteous.
Would recommend this company and their product is good.

Approximate cost of services:
$6,700.00
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Company Response

Thank you so much for taking the time to share this review with us! We really appreciate you, and it was very enjoyable to work on your project! Yuri, Daniil and Andrey are all excellent workers, and incredible members of our team here at Window Mart. We are proud of their work!
Best regards,
Window Mart Team

Tina
Tina
1 review Edmonton, AB
10/10

Window Installation

Piyush (Sales Rep) was very knowledgeable and helpful with all our questions from start to finish. We had windows and a front door installed and the installers Sergii and his helper Ruslan were very professional and timely with the installation. They are both extremely hard working and took the time to care about the environment around them. They are a good team and Window Mart is lucky to have them as a part of their crew.

Approximate cost of services:
$16,000.00
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Company Response

Hello Tina,
Thank you so much for taking the time to share your feedback! We are so glad that you were able to be helped with the knowledge, professionalism and care of Piyush, Sergii and Ruslan. They are valued members of our team, and we are luck to have them! It was a pleasure to serve you through your time with us!
Best regards,
Window Mart Team

June
June
1 review Lac la Biche, AB
10/10

Sales Rep

Matos is the project manager and he did our estimate.
He came out 2 days after we called and was on time.
He was able to answer all our questions.
Hoping the install goes as well.

Approximate cost of services:
$18,000.00
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Company Response

Thank you for your feedback! We value Matos and all of our staff. They truly bring a level of excellence to each project. We're looking forward to hearing how the install goes!
Best regards,
- Window Mart Team

Private User
Private User
Private User reviews Edmonton, AB
10/10

Great job

The work was done professionally and with attention to detail. There was an incident with a chipped glass but was replaced without hassle although it took a few months for it to arrive. All in all, a very good experience.

Approximate cost of services:
$15,000.00
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Company Response

Thank you so much for the feedback! We are very proud of our team and the attention to detail that they bring to each customer. It was our pleasure to serve you and help you through the chipped glass experience. We are glad that, even with a delay, you are pleased with the process and product!
Best regards,
Window Mart Team

Adam in High River
Adam in High River
1 review High River, AB
4/10

Customer Service Experience is Disappointing

I had six windows and a back door installed. The windows went good it's the door that I had the most issues with. Then I thought the installation was going well and then once the crew left they left a mess for me to clean up especially nails and screws on the deck & lawn and they also left trash that I had to cut up and deal with. Then a few days after the installation the deadbolt came loose so I had to get another new one since they wouldn't use the current on that was on there and noticed that they didn't use all the pieces that was required to make the deadbolt work properly in the first place if they left all the parts that came with the deadbolt I could've fixed it myself. Also with the door I can see daylight through the top corner. I am sure I will see snow coming through it during the snow storm that we are supposed to get this evening. I have emailed the company and they said they would pass on the information to the manager that was five days ago. I am pretty sure I am not gonna get a call or an email back. So this was the second time I used this company, the first time was great, the second time wasn't it's like rush and get outta here as they have to much on the go.

Approximate cost of services:
$8,000.00
1 of 1 people found this review helpful.
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Kash in Calgary
Kash in Calgary
1 review Grande Prairie, AB
10/10

Windows

Great service, amazing installation, The windows turned out incredible, I would definitely recommend Window mart

Approximate cost of services:
$20,000.00
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Company Response

Kash, thank you so much for the feedback! We think you are pretty incredible as well, and are very pleased that you had such an amazing experience with our team and product from beginning to end. We don't take your recommendations lightly and appreciate them, and you, very much.
Best regards,
Window Mart Team

Private User
Private User
Private User reviews Sylvan Lake, AB
0/10

Replaced all my windows

BUYERS BEWARE!!!!!

I've never in life had such horrible service from a company before. Especially when you are paying 11k for something.
10 windows replaced in my home, all of them triple pan LoE.
I would read all the low rated reviews before signing anything with this company. This is not our first time having windows redone in a home we've owned but it is a first time using window mart. I have learned my lesson the hard way and wish I never went with them.

First off, there is a HUGE LACK of information in regards to the government rebate. Once we sent them our deposit, it was almost impossible to get a hold of anyone from the company in regards to the process of how to take advantage of this rebate. It was sold to us by Sergio as " we take care of everything for you" which is why we went with this company. When calling the number before our installation we were advised that we followed the process correctly, only to find out after the installation, that no, we didn't. Yet, they also had no record of our conversation.
I had requested to speak with someone from head office and called twice a week for 1 month leaving messages with no reply back EVER!!!

This is our first winter and any Albertian would know, as of Jan 1 2024, it's been a pretty mild one. Our 3 bedrooms on the upper level last winter in -35 would hold a temperature of 18, while the rest of the house was at 19.5. These windows were original to the house. Now that we've replaced the windows, the 3 upper bedrooms hold an average temperature of 12 and we haven't even hit our real winter temperature for an Alberta winter yet. At first I thought, ok, lets get the ducts cleaned, that's been done and still, we can't keep our kids doors closed at night because of how cold it get in their rooms. The lowest was 8 last night, Jan 6th 2024, in my 4 years room. She crawled into my bed at 3am because she was so cold. I have made several attempts at contacting the company over the last week with no call back. I've now emailed them a picture, which I have added, showing that my window on the outside is leaking, water is dripping down our siding from our window seal. This picture was taken at 7:45 just as the sun was rising. This can't be normal. I understand that condensation on the inside of the window is completely normal but we have MOLD growing in the 3 windows on the upper level and it's a pool of water.

SO BUYERS BEWARE!!!!!

Approximate cost of services:
$11,586.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Edmonton, AB
10/10

Front entry door

My mom got windows replaced by Window Mart and I had my front entry door replaced as well with Window Mart. The whole process was smooth. The installer Tahir did a great job and cleaned up after. I would definitely use them next year for my windows replacement and would recommend Window Mart to anyone who needs windows or door.

Approximate cost of services:
$8,000.00
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Company Response

Thank you very much for your feedback! We are thrilled to have been able to serve you and your mother through our company. Tahir is an exemplary installer and we are very proud of the work that is accomplished through Tahir and the team. We would love the opportunity to work for you in the future!
Best regards,
Window Mart Team

Private User
Private User
Private User reviews Edmonton, AB
10/10

Windows replacement

My husband and I were looking to replace old draft windows in our house. Called different contractors and decided to go with Window Mart. Sales reprezentate was very informative and not pushy like the other guys to sign the deal in the spot. Installation process was smooth and schedule as was promised. We are very pleased with service we received thru our and definitely will recommend Window Mart to anyone who is looking to get great service and great product.

Approximate cost of services:
$17,000.00
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Company Response

Thank you so much for this feedback ,we so appreciate it and you! We love that you experienced a great service from us through the sales rep and installation process. We are very proud of the quality all of our team members offer, as well as our products! It was a pleasure to work for you!
Best regards,
Window Mart Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Window Mart

Window Mart provides High Quality and Energy Efficient windows and doors products. We are a team of real people with real values, building real relationships with customers. Window Mart comes to your windows and doors projects with top quality products, professional installation service, prompt after sale service and most important, competitive price.

***

Window Mart is a company that offers an end-to-end solution for replacement windows and doors in Ontario, Alberta and Saskatchewan. Over the years we have worked hard to build a professional team of sales representatives and installers, whose first priority is our customers satisfaction. Our goal is simple, we want to install top quality windows and doors which we would enjoy in our own home.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Vinyl Windows, Bay & Bow Windows, Exterior Doors, Patio Doors
SERVICES
Sales, Installation & Service
WEBSITE
https://windowmart.ca
NUMBER OF EMPLOYEES
58
PAYMENT METHOD
Visa, Master Card, Cheque, Bank Draft
LICENSES
Yes
MEMBERSHIPS
BBB, ECA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
25 years transferable warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.