Simply Smart Home

Heating & Air Conditioning
Vaughan ON L4K 1Z8
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Write a Review

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79%

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Reviews by rating (past 12 months)

Reviews for Simply Smart Home

Average customer rating:
7.9 10 (188 reviews)

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Robert
Robert
1 review Scarborough, ON
10/10

Nest c o detector

I talked to Brandon from technical support because much o detector wasnt connecting to my phone. Just turn out that I had to restart my new modem and reconnect my detector to the new modem

Approximate cost of services:
$10.00
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Company Response

Robert, thank you for reaching out and sharing your experience with us. We're glad to hear that Brandon was able to assist you in resolving the issue with your detector.
If you have any further questions or need additional assistance, please don't hesitate to contact us. We're here to help!

Private User
Private User
Private User reviews Brampton, ON
10/10

Thankless water heater repair

Han is really good technician he did an awesome work to get hot water come back highly recommend his serviece

Approximate cost of services:
$50.00
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Company Response

Thank you for sharing your positive experience with Han. We're glad to hear that he was able to resolve your hot water issue efficiently and to your satisfaction. If you need any more assistance or have any other smart home needs, please feel free to reach out. Thanks again for choosing Simply Smart Home!

Ronald in Whitby
Ronald in Whitby
0 reviews Whitby, ON
10/10

Installation of a Flood Sensor

Once again Simply Smart Home come to my home and provided a "peace of mind" service.
Today, Brandon installed a Flood Sensor in my furnace room and set the feature up on my Smart Smart Home app.
Simply Smart Home has previously installed a tankless hot water, a heat pump and provided complimentary equipment inspections every 6 months.
I highly recommend this company.

Approximate cost of services:
$0.00
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Company Response

Thank you so much for your review, Ronald! We're glad to hear that Brandon was able to provide you with excellent service by installing a Flood Sensor and setting it up with your Smart Home app. We look forward to continuing to serve your home needs in the future. Thank you for choosing Simply Smart Home!

Avi
Avi
0 reviews Mississauga, ON
10/10

water heater repair

Han was the technician who came in to fix the water heater which was not heating up, however Han checked thoroughly with meter readings, cleaned the clogged gas accumulation and the heater started working. I will recommend calling him.

Approximate cost of services:
$50.00
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Company Response

Avi, thank you for your positive review! We're glad to hear that Han was able to effectively resolve the issue with your water heater. If you need any further assistance in the future, please don't hesitate to reach out. Thank you for choosing us for your home needs!

patelvij
patelvij
1 review Scarborough, ON
10/10

Smart Doorbell Reconnect

I spoke with Brandon from tech support. He was very patient explained everything properly and within 10 minutes I was up and running with my door bell. I basically had gotten a different modem from my Internet provider so the doorbell was disconnected but Brandon was super helpful.

Approximate cost of services:
$0.00
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Company Response

Thank you for your positive feedback, Patelvij! We're happy to hear that Brandon was able to assist you efficiently and get your doorbell connected with your new modem. Your satisfaction is our top priority, and we're always here to help with any future needs.

Katerina Athena in Oshawa
Katerina Athena in Oshawa
0 reviews Oshawa, ON
10/10

Great service

We had a technician Brandon form the company come in to install the simply camera into out home for protection and I didnt expect him to be so informative, I was worried about some of the technical parts of the installation and curious to exactly how it worked, after installation he walked us through how to use the camera and how it worked. Good work and kind staff! Excited to have our new camera in!

Approximate cost of services:
$10.00
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Company Response

Katerina, thank you for your review! We're glad Brandon could help with your camera installation and explain everything clearly. Enjoy your new camera and the added security it brings!

Mel in Toronto
Mel in Toronto
0 reviews Mississauga, ON
10/10

Plumbing repair

We had a leak in the ceiling of the basement below the main floor powder room. We have a maintenance contract with Simply Smart Home and called them. Oleg, one of their plumbers came in on Sunday and fixed the leak which was due to a bad gasket at the seat of the toilet in the powder room. Oleg was professional, courteous, clean and explained to us what he was doing. The maintenance contract with Simply Smart is a good expenditure and their people are professionals.

Approximate cost of services:
$100.00
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Company Response

Mel, thank you for your positive feedback about our plumber, Oleg. We're committed to providing professional service and are glad we could resolve the leak issue promptly. If you need further assistance, please feel free to reach out. We're here to help. Thank you for choosing Simply Smart Home!

Xane in Toronto
Xane in Toronto
0 reviews Oakville, ON
0/10

Dishonest company. Avoid at all cost!

I'm renting a water heater from this company. The initial monthly cost was attractive, but buried in the contract and never mentioned by the sales is that they *WILL* increase your fees every year!

I went from $32/month in 2019 to $39/month in 2023!

Now they are trying to do away with credit card payments and want us to allow them preauthorized bank debits.

Do NOT sign up with this company!

Approximate cost of services:
$40.00
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Company Response

Thank you for sharing your feedback with us. We apologize for any inconvenience you've experienced with your water heater rental.
To assist you further and address your concerns, we kindly request that you provide us with more specific details such as your account number or contact information. This will help us identify your account and work towards a resolution. Please send this information to feedback@simplysmarthome.ca, and we'll promptly investigate and address your concerns. We appreciate your input and aim to provide the best possible service to all our customers.

Clytan in Toronto
Clytan in Toronto
0 reviews Mississauga, ON
10/10

HVAC

Ashraf was a great help to complete our heat pump installation which initially had an issue.

He was also very meticulous in detailing it's operation and I was very happy with his clear instructions and great work done by Ashraf. 5 stars!

Approximate cost of services:
$0.00
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Company Response

Clytan, it's wonderful to hear about your positive experience with Ashraf during your heat pump installation. Thank you for taking the time to share your feedback! If you have any more heating or cooling needs in the future, please don't hesitate to reach out to us.

Private User
Private User
Private User reviews Brampton, ON
0/10

Hidden Charges

I got it 3 years back on 29.75 plus tax. Now my billing after 3 years is 37 with tax. They said there is increase of 7% every year and mentioned in contract. I noticed it late. So beware if you are buying from this company. The sales agent never mentioned and assured us the mentioned price when we purchased it first. Use it at your own risk.
90% of home products providers are sketchy. Only go with a reputed brand.

Approximate cost of services:
$2.00
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Company Response

We're sorry to hear about your experience, and we apologize for any confusion regarding your billing. We take customer feedback seriously, and we want to address your concerns promptly.

However, we were unable to locate your account based on the information provided here. To assist you better and resolve this matter, please send us an email at feedback@simplysmarthome.ca with your account details and any relevant information. Our team will investigate the issue and get back to you as soon as possible to address your concerns.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Simply Smart Home

With the headquarters in Toronto, Ontario, Simply Smart Home is a 100% Canadian owned and operated company. Our Management Team has a combined experience of 50 plus years, which helps us serve thousands of our customers to the best of our ability. Our organization is one of the fastest growing ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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