Simply Smart Home

I had some issues that after contacting the office, they called and offered to work with me. They offered a solution that would make sense. They are a team that wants to grow and continue to resolve any problems respectfully.

Damian and Nat were at my house today through a referral from my friend. They we’re a delight to be around and helped us protect our air conditioner which we felt very satisfied paying for. It’s always good to know people are out there that has your best interest at heart.

Had a challenging interaction with Simply Smart. My parents were sold a water filtration system they really did not need. We cancelled the contract within 10 days allowed under the Consumer Protection Act clause. In speaking with a representative from Simply Smart stated that there was an $850+tax as a cancellation fee and were not willing to negotiate at all to a reasonable amount. To put this behind my elderly parents, after much back and forth I agreed to pay and posted about my experience online.

A day later another representative from Simply Smart called me and told me that they don't charge cancellation fees when cancelling within the Consumer Protection Act timeframe, and that the other representative was incorrect in doing so. They have told me that they are sending me a refund cheque. I've spent a lot of time and energy helping my parents with this issue, and was frustrated with the first representative I spoke to. The second representative on the other hand was very helpful after I wrote about my experience online.

Furnace stopped working. After multiple attempts and long wait times to get through, after 4 hours waiting for a return call, after booking a 4 hour window for them to come, they did not come. Next day--- The same thing all over again. Hopelessly inconsiderate and incompetent lack of regard for the customer. The worst!

Usama did an awesome job with walking us through to clearly understand the cost benefit and savings we are to get with their installs and services. Hats off to the crew as they continually exhibited exceptional customer service despite the fact that they were challenged already with our current failing systems. Having taken the next steps toward having a smart home is the best thing ever since sliced bread!!

Kyle from Simply Smart Home did an inspection of our water heater today and helped me with all the queastions I had for him concerning that unit. He also was very knowledgable answering my questions about my furnace and water filtration system. Thanks Klye, you did a great job.

Sepi is an excellent person to deal with and work with. Very understanding and helpful, and I really appreciate the fact that she came back as soon as possible when I needed her and did a marvelous job for the work done for the nest smart home products and services. She was very pleasant and relaxed even when dealing with all the internet problems and configuration we had to go through with different support teams and so nice about it. I highly recommend her if you ever need any smart home products installed.

While installing a new furnace, we planned to modernize our home and add a smart thermostat. We found that Simply Smart Home is the top provider in the area, based on Google's suggestions and reviews. Installer arrived on time, quickly installed and configured the thermostat, gave us a complete demonstration and guidance, and help install the apps on smart phones. Great experience all around and would highly recommend this company as they employ true experts, and the customer service is great.