HORRIBLE HORRIBLE SERVICE AND INSTALLATION.
I POSTED A PIC OF THE HOLE LEFT IN MY NEW WALL INSIDE AND THE BRICK OUTSIDE LIKE 2" HOLE DAMAGED BY A BAD INSTALL. THEY LEFT WIRES HANGING ALL OVER AROUND THE HOUSE THAT HAD TO BE ALL CORRECTED AND NEATLY HIDDEN AWAY AFTER COMPLAINING. NOW THE BEST PART, TOOK OUT PLUMBING INSURANCE. HAD TO CALL THEM TO SEND A PLUMBER TO CLEAR THE DRAIN UPSTAIRS. THEY TOOK THE TOILET OUT AND DUMPED IT ON MY CARPETS IN THE HALLWAY FULL OF YOU KNOW WHAT. THE PLUMBER WALKED AROUND CONTAMINATING THE HOUSE AND SNAKED THE HOLE UP TO 15' AND COULD NOT CLEAR. HE SAID PLUGGED IN THE MAIN UNDER THE BASEMENT FLOOR THAT WAS NOT COVERED BY THIS INSURANCE PLAN, WOW. WANTED ME TO PAY $1200 TO SEND A CAMERA DOWN AND I SAID FORGET IT. I HIRED A PEEL REGION CONTRACTOR PLUMBER TO COME IN AND HE RESOLVED IT SAME WAY THROUGH THE HOLE WHERE THE TOILET WAS AND AT AROUND 8' . JUST A SIMPLY CLOG AND HAD WRAPPED THE TOILET SO NO ISSUES. COST ME $300 FOR WHAT SHOULD HAVE BEEN COVERED IN THE FIRST PLACE AND I TRIED SO HARD TO GET SERVICE TO COVER MY THIS COST WITHOUT EVEN A RETURN PHONE CALL. THEY HAVE THE INVOICE FROM THE PLUMBER AND I WAS EVEN TOLD HOW SIMPLE THIS WAS BUT NEEDED A GOOD PLUMBER TO DO THE JOB RIGHT. HAVE TO STEAM CLEAN THE CARPETS AND MY WIFE WASHING FLOORS TO KILL THE GERMS. AVOID AND BUY NEST PRODUCTS AT HOME DEPOT AND HAVE THEM INSTALLED PROPERLY, NOT BY THESE PEOPLE. IT IS SAD HAVE TO SPEND TIME WRITING REVIEWS AS SUCH BUT THIS BUSINESS IS NOT FOR SERVICE, JUST YOUR MONEY.
