Capital Appliance Repair

Got the call from my Mom about her fridge being dead, called Capital Appliance Repair and they were very accommodating in that they sent out a very knowledgeable tech on the same day who provided an honest appraisal of the issue.
I would highly recommend these folks.

My 16 year old automatic washer developed an extreme noise on spin cycle and failed to properly spin water from a medium load of towels. I had to break the load into two small portions to get the machine to spin at all. This was on a Sunday evening. Using the internet I checked out local appliance repair companies and came upon Capital Appliance Repair, left a message by phone and on their web site (which triggered a $25.00 cost reduction on any work) and called them Monday morning. They were able to schedule a technician for that afternoon. Vassilie (sp?) was able to diagnose the problem in a few minutes and showed me with his cell phone pictures that my washer transmission was failing badly. He rightly said it was probably better not to invest the equivalent price of a new machine in repairs of my existing washer (although I felt it made a nice aesthetic match to the 16 year old dryer which still worked well).
Based on his expert opinion I purchased today (Tuesday) a replacement washer of the same brand to be delivered this Friday.
I am very happy to have had this repair company come so quickly and give a solid recommendation following its fast diagnostic work which has allowed me to schedule new replacement washer the same week.

The defrost system did not work. The defrost heating element was replaced. They were very informative and polite. The tech, was very friendly and explained everything he had to do to repair the fridge.

Service person wore a mask and shoe covers. He was knowledgeable and helpful. He offered good advice and showed me what the issue was. I would recommend. He showed up on time as well.

Requested a quote to repair our electric range. we opened the stove ourselves to figure out was was wrong and found a burnt blown female disconnect terminal for our primary heating element and a scorched male terminal. When the technician arrived, he was condescending to my wife insisting that she didn't know what she was talking about and didn't even bother to open up the stove to look for himself. Then proceeded to quote us an exorbitant amount of money for 2 technicians to replace the whole element almost at the cost of a new appliance.

Will not ever be contacting this service provider again

The refrigerator broke down in the middle of the night and I had to call Capital Appliance Repair in the morning. The company representative gave me a rundown of the process over the phone as well as the service cost for the visit. She was able to arrange the visit that afternoon. The repairman turned upon time, and was able to explain and fix the problem. He was friendly and helpful. Kudos.

Woke up Saturday morning to find that my fridge was not working (although the freezer was fine). I called Capital Appliance Repair at 10 a.m., and someone was at my house that afternoon. The problem was diagnosed within minutes, parts were ordered, and a follow-up appointment booked for early the next week. All in all, great service delivered quickly and professionally.

Our washer stopped emptying the water from the drum. Repair person able to come within 24 hours. We were aware of the cost in advance. He explored 2 options but realized that the washer is too old for repair at this time (27 years old)! We had the switch repaired in 2017 by same company! Feel like we got a bonus 2.5 years out of our washer! Efficient and thorough service:)

I don’t give 5 Stars easily or often but will give 5 Stars when it is due as it is here. My online request for service was followed up the same day with a phone call from the Dispatcher to discuss my issue and book a service appointment. Rony arrived promptly on the day and time of the appointment (wearing a good mask and gloves given Covid 19). VERY impressed by Rony: he was courteous, very interested in the problem I was having and knowledgeable and informative about potential issues that he would explore. Rony worked quickly to test out my machine and target the issue and the repair that was needed. Rather than feeling like I didn’t have a clue, Rony treated me with courtesy and respect and kept me informed all along the way. What really impressed me was his knowledge and sincere interest in solving my issue and fixing my appliance. I was left feeling that I had received honesty and value for money from this company and I will not hesitate to call them again.

Our fridge completely stopped working in the middle of covid restrictions. Within 24 hours someone was sent over.

Pavlo was amazing. He defrosted our freezer which was causing the fridge not to work and ordered a new part for us and came back when the part was it to make a permanent fix. He saved all of our groceries.

We will always use this company from now on because of him. He was quick, efficient but also very friendly and informative.