Capital Appliance Repair

Appliance Repair
Ottawa ON K2P 2N2
Write a Review
Write a Review


HomeStars
Appliance Repair
Capital Appliance Repair
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

89%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Capital Appliance Repair

Average customer rating:
9 10 (221 reviews)

Sort by

Kim and Doug
Kim and Doug
1 review Ottawa, ON
10/10

GE Stove element replacement

We contacted Capital Appliance Repair to replace the main element on our 14 year old GE Profile stove. The service was prompt, professional and Oleg, who performed the work, was a pleasure to deal with. We will contact Capital Appliance Repair for any further appliance repair needs

Approximate cost of services:
$500.00
Was this review helpful?
Company Response

Thank you for the great review! We're happy to hear that Oleg provided prompt, professional service and made your experience pleasant. It's wonderful to know you're satisfied with the repair on your GE Profile stove. We look forward to assisting with any future appliance repair needs you may have. Thanks again for choosing Capital Appliance Repair!

Tony in Kanata
Tony in Kanata
1 review Kanata, ON
10/10

BEST repair technician ever

Michael showed up to look at our dryer. Didn't stop until problems were solved! Excellent Service and $

Approximate cost of services:
$20,000.00
Was this review helpful?
Company Response

Thank you for the great review! We're glad to hear that Michael provided excellent service and stayed committed until the issue with your dryer was resolved. If you need any further assistance, don't hesitate to reach out!

Private User
Private User
Private User reviews Ottawa, ON
10/10

Fridge Repair

George, from Capital Appliance Repair, arrived a few minutes early to repair my fridge. He was courteous, efficient, explained the problem and what he was doing to fix it. The drain in the freezer was blocked, so he took it all apart, cleared the drain, removed the accumulated ice and reassembled everything. All working again! Thanks George for a great job!

Approximate cost of services:
$220.00
Was this review helpful?
Company Response

Thank you for sharing your experience! We're thrilled to hear that George provided such excellent service. Your kind words about his punctuality, courtesy, and efficiency are greatly appreciated. We're glad your fridge is working again, and we'll be sure to pass along your thanks to George. If you need any further assistance, don't hesitate to reach out to us at Capital Appliance Repair!

Private User
Private User
Private User reviews Nepean, ON
10/10

Repair dish washer

We were very pleased with the young man that came to repair dish washer. Time wise very quickly.

Approximate cost of services:
$225.00
Was this review helpful?
Company Response

It's great to hear that you were pleased with our service! We strive to provide efficient and effective repairs, and we're glad that our technician was able to quickly resolve the issue with your dishwasher. If you have any more appliance needs in the future, please don't hesitate to reach out. Thank you for choosing us!

Private User
Private User
Private User reviews Nepean, ON
10/10

REFRIDGERATOR

FRIDGE STARTED MAKING LOUD BANGING NOISES. REPAIRMAN CAME AS SCHEDULED AND SAID IT WAS PROBABLY THE COMPRESSOR BUT THAT IT WAS NOT WORTH FIXING AS IT WOULD PROBABLY BE CHEAPER TO REPLACE THE FRIDGE. I REALLY APPRECIATED HIS HONESTY AND SUGGESTIONS. WOULD RECOMMEND TO EVERYONE.

Approximate cost of services:
$100.00
Was this review helpful?
Company Response

Hi there. We appreciate your feedback and are glad to hear about your positive experience with our repairman. Honesty and transparency are core values for us, and we're pleased he provided valuable insights into the situation with your fridge. Thank you for recommending us, and if you ever need assistance in the future, we're here to help!

Private User
Private User
Private User reviews Ottawa, ON
0/10

Fridge freezer repair

Freezer part of Bosch fridge stopped working. Capital appliance tech assessed, said there was a freon leak. A separate technician would need to come, investigate the source of leak and fix. Cost of $1200. I asked what was involved in the fix, and he said it could take several hours for them to find the source of the leak.
When the gas tech came, he was there for less than 30 min, installed more freon and did not look for source of leak or try to fix. He said that the top up should work, he presumed for years (as it was years before we developed the initial problem....although who knows when the leak actually started).
They still wanted $1200 for the 25 min visit.
I ended up paying another company $450 to have a guy come and actually repair the freezer.

Approximate cost of services:
$1,300.00
Was this review helpful?
Company Response

We sincerely apologize for the less-than-optimal experience you had. As the review has been submitted under a private user, we cannot locate your customer file. Thus, we cannot confirm any details of this situation, or confirm if you are a customer of ours or if you've left a review meant for a different company. In any case, your feedback is crucial to us, and we're sorry to hear about the issues you encountered. We strive to provide accurate assessments and effective solutions, and it's clear we fell short in this instance.

If there's anything specific you would like to discuss or if you have further details to share, please contact us directly. We value your input and are committed to making things right.

Private User
Private User
Private User reviews Gloucester, ON
1/10

Microwave Repair

Had a disappointing experience with Capital Appliance Repair when they serviced my broken microwave. Technicians were punctual, but appeared focused on collecting the service fee without thoroughly assessing the issue. They suggested an excessive repair estimate of $474.78, emphasizing the need to replace all microwave door switches. Feeling I was being deceived and over charged, I paid the service fee, only to find a more reasonable $43 switch solution later. Actual repair took 45 minutes, far from the excessive estimate provided by Capital.

Approximate cost of services:
$79.00
Was this review helpful?
Company Response

Hi there. We're truly sorry to hear about your experience with our microwave repair service. Your feedback is crucial, and we deeply regret any frustration caused by the assessment and estimate provided by our technicians. We strive to ensure accurate assessments and fair pricing for all our services. It's disheartening to learn that there was a discrepancy between the initial estimate and the actual repair solution found later.

We'd like to extend our sincere apologies and invite you to reach out to us directly. We're committed to addressing your concerns and finding a satisfactory resolution. Your satisfaction is our priority, and we'd appreciate the opportunity to make things right. Please contact us at your convenience so that we can discuss this matter further and work towards a solution that meets your expectations.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Dryer Repair

This is the 2nd time Capital Appliance Repair has come to our rescue and we are very impressed with their service ! I needed a part for my dryer and was told it was discontinued, but Victor was able to source it out. He is knowledgeable and efficient. He got the job done in a timely manner. Thank you Victor

Approximate cost of services:
$235.00
Was this review helpful?
Company Response

Hi there! It's fantastic to hear that Victor and our team could exceed your expectations once again! We're delighted that Victor's expertise and efficiency allowed us to source the discontinued part for your dryer, ensuring a timely resolution. Thank you for your continued trust in us—we're always here to provide reliable service!

Private User
Private User
Private User reviews Ottawa, ON
10/10

LG washer repair

Outstanding customer service! Friendly, speedy and efficient. Extremely well informed technician who went out of his way to assist us. Highly recommended.

Approximate cost of services:
$435.00
Was this review helpful?
Jim in Mississauga
Jim in Mississauga
0 reviews Ottawa, ON
1/10

LG fridge repair

Web site indicates that they service LG appliances. Called to have a service done in LG refrigerator. Not cooling. Service tech arrived, looked at fridge and stated that compressor would need replacement. Capital cannot replace LG compressor as only authorized service company. It would have been prudent of the service desk to let me know that if it was a compressor issue (no cooling is a common result of compressor issue) that they could not repair it. Instead, I get charged a service call that I would not have done had I known they did not fully service LG fridge. Misleading advertising.

Approximate cost of services:
$79.00
Was this review helpful?
Company Response

Hi Jim,

We are sorry to hear that you are unhappy with the service you experienced. However, while we do repair LG appliances, we cannot repair compressors. While cooling problems can be a result of a compressor issue, it can also be a result of many other components. Our service desk staff are not able to relay suggestions about issues as they are not technicians, and the issues can only be diagnosed by the technicians upon inspection. We hope this brings you a better understanding of the situation.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Capital Appliance Repair

Capital Appliance Repair offers same-day appliance repairs for major household appliances in Ottawa, Nepean, Kanata. Stittsville, Gloucester and the surrounding area.
We fix all makes and models of fridges, freezers, stoves, ovens, dishwashers, dryers, and washing machines (including Condo Appliances).
Call (613) 454-1577 to speak with an expert!

CATEGORIES
Appliance Repair
SERVICES
Fridge repair, stove repair, dishwasher repair, dishwasher installation, washer repair, dryer repair, oven repair
WEBSITE
https://capitalappliancerepair.ca/
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.