Max Appliance Repair

Was quoted 290$ part and 230$ labor, also was told it will take couple of days. After I paid for part time changed to 2 weeks, long story short after approximately 3 weeks changing part did not help and technician said he doesn’t know what is the problem.

Do not use this company. They are dishonest, they overcharge, and they do not care about their customers. You will likely regret it if you go with them.

Before you make up your mind, please read this!

My washing machine wasn't working and someone from Max Appliance Repair came to my house, diagnosed the problem and told me it was a "very expensive part". I asked the cost of the part and he told me altogether, with labour, it would cost $400 plus tax. I asked for the breakdown of labour and parts and he said he would email to me. It took him 30 minutes to fix the problem. He said he would send me the breakdown via email, I paid and he left. My washing machine didn't work once he left and I opened the email and the receipt did not break down the costs. It said "repair..... $470.00". I called him and he said he would come back to fix it. I asked for a breakdown of costs again. Long story short, he came back and fixed the machine. But after 4 different receipts, I finally received the breakdown I was initially promised and it was $210 for 30 minutes of work (diagnosis and labour) and $190 for the "very expensive part". The repairman was dishonest and could have told me from the start the cost of labour, but he instead led me to believe the part was almost $400. I had to email and call the company repeatedly to get a basic receipt with a breakdown of costs. I was also charged $80 for the diagnosis but the company advertises you get the $80 diagnosis fee back when you complete the repair with them, which I did. But Max Appliance Repair charged me for the diagnosis and labour, as stated in my receipt. I asked for the $80 back and then the story changed again and they stated I wasn't charged for diagnosis even though it said so on the receipt. This company is dishonest.

We came home from a 3-day weekend away to find our freezer had defrosted completely. Lots of ruined food! Called Max Appliance Repair and they got a technician over within 3 hours. The technician found the problem quickly (about 20 minutes). The defrost cycle timer was broken. He had the part in his vehicle. That's the end of the good news. While he was getting part, I looked up the cost of it online: around $85. When the tech came back in, he told me the part cost was $185 and labour would be an additional $180. Considering that installing the new timer was a matter of about a minute, I thought the total price was outrageous. I don't mind paying a reasonable mark-up for parts and expect a labour charge, but $400 (including tax) for this job was outrageous. (On top of that Max Appliance adds on 3% for credit card use.) We decided not to go ahead with the repair at that inflated price. I asked the tech to close everything up, which he did. We were charged and paid their $79 + HST standard diagnostic charge. My son later convinced me that I could easily replace the part myself, so I ordered it and did the installation (simple) when it arrived today. After plugging in the freezer, nothing went on except for the interior light. The compressor and fan would not turn on. We called in a repair technician, recommended highly by a friend, who discovered after trying various things that somehow the compressor and fan had become “disconnected”. (Both had definitely been on when the Max Appliance technician had arrived.) Hmmm… Once both parts were reconnected, the freezer started up just fine and it’s running fine. Form your own conclusions as to what happened, but my STRONG recommendation is to stay far away from Max Appliance Repair.

Technician came from Holland Landing (why?). Diagnostic cost was $150..too high. He took the mother board out. Came back and reinstalled the same mother board. This was May 11. Aug 10, same problem with oven. MAX refused to even consider honoring the 3 month warranty. Pretty pathetic customer service and PR. $406, with NO new parts was a large price to pay. I actually had given MAX name to a few friends. I will be calling them to take back my referral!!

My dryer had no heat. I contacted MAX Appliance Repair, and was assured someone would be at my house the following day within a 2 hour window (and provided me with times that suited me). I was provided with text messages, email(s) as well with status as to when the technician would be showing up. Evgeny arrived early and did a fantastic job. He left the area cleaner than when he first arrived. He was polite, courteous, meticulous, and only advised on the part that needed replacing, and not spend more than required.

Evgeny - thank you VERY much for all your help and expertise. It's greatly appreciated.

I will definitely be contacting MAX Appliance if/when I have future issues with my major appliances.

Beware of this company. I hired someone else through Homestars and this company called me later on to confirm my appointment, making me think that it was the same company I hired. They sent someone with no experience in installing a microwave. The technician drilled 3 holes to secure the microwave because he didn't measure properly. After several complaints and drillings he was able to secure the microwave properly. However, he didn't install the vent properly, now air is coming out the vent into my cabinet. I will have to hire someone else to repair the damage cause by this company. Also, they tried to charged me more than the company I hired. The company I hired was charging me $110+tax and this company is trying to charge me $180+tax for a job bad done. I guess I will have to go to court.

Great job, Evgeny Kuzhil.
Please keep up the good work.
You were efficient and professional.
You also explained the diagnosis and what part was needed.
You ordered the part and came to fix it right away.
Now we have our dryer back. Thank you

My fridge broke all of a sudden and I needed someone asap. Max Appliance sent me a technician the same night. My technician, Evgen, was very professional and nice. He fixed my fridge quickly and effectively. Very thankful for his help and would highly recommend.

This was the first time I used this company. I called on a Sunday and was able to book an appointment the same day. Andrey was very knowledgeable, professional and efficient. He explained what the issue was and walked me through the repair process. My fridge is running well . I was very satisfied with the service so received from Andrey . I would ask for him again if I have an issue .

I called for service on washer in my rented condo in Ottawa area. technician showed up too late while my tenant was waiting for him. technician told me he was sent by the office to the wrong address. I am a landlord living 8 hours away from Ottawa and based on reviews in Home Star I called Max Appliance Repair for this service. after diagnosis technician called me and said the cost of the repair will be 418.00 +tax and labor 220 +tax. I asked how I can be sure this will fix the problem? technician said if did not fix the issue, I will be refunded for what I paid for the parts but I have to pay the labor and he asked for cost of the parts as deposit. I said I pay the labor cost as deposit, if it worked then I pay for the parts, if it did not work you are paid for your labor already, I don't owe you and no refund. at this time he started to get upset and rude, he said the office should have got your credit card number before sending me here and he hung up on me.
then I received a call from the office telling me that I refused to pay for service call. I said, I have not refused to pay for service call and explained the situation. the office asked me to pay for service call. I accepted to pay and asked for the written report of diagnosis. they said you have to pay first. I paid and the report I received was less than one line, very unclear:
"Estimate for repair service: Parts 418.00+tax Labor 220.00 +tax"
as a landlord I expected to receive a reliable service and pay the bill with peace in mind but it was not the case and it was a very unpleasant experience.