Max Appliance Repair

Called Late afternoon Saturday. Quickly arrived at home and diagnosed water leak from washing machine. Ordered new pump, told it would take until Wednesday, called Wednesday and everything working fine early afternoon. Ilya Kurbatov was excellent in the service he provided. No hesitation in referring Ilya to any homeowner experiencing like problem.

Evgeniy Kasto was very prompt and professional in repairig my Whirlpool refrigerator. I would recommend him and definitely use him again without hesitation. I am very happy with his work.

I called the listed number and explained my issue briefly to the operator. They confirmed a same day appointment and gave me an approx time of arrival for the service person (I received a text when they were en route). Eugene arrived, quickly assessed the washer, outlined the issue and set to work fixing what turned out to be a very minor problem. His work was tidy, fast and focused.

Would definitely recommend!

Faiman Dmitry from Max Appliance was extremely professional and friendly. He was able to assess the problem with our washer almost immediately. We would definitely recommend him and Max Appliance again. Thanks again!!

I made a service appointment and fortunate to get same day. The techinician arrived 1 hour early, which was okay as I was home. Two men arrived, one was in training, which I was notified of and was okay with. It was explained there would be a $189 charge to unclog the drain pump as that was likely the issue. At no point did they hook up any machine to diagnose the problem, I know this as I stayed there with both of them. Leaivng the room briefly to make a 3 minute phone call. If it wasn't clogged it would be the part. Not like I have a choice as they are there and so I agree expecting it would be a service call of $79 and drain pump if that was what was needed or $189 to unclog the drain pump. Apparently .... It was $189 for unclogging AND $149 for the pump OR they could leave and I'd just pay the $79 service call. When the tech expressed I needed a new pump as well they had already put the machine together?! Why put it back together until the homeowner has been approved of the expense? I had removed the back cover of the machine to check the belt prior to making an appointment and they left without replacing it. The total time the techs spent here was approimxately 50 - 60 minutes.

One of the men stunk of terrible armpit body odour, so much so that I had to leave the laundry room door propped open for a while after they left. When communcating with each other in my presence they did not speak English in MY home. Both men spoke fluent English without an accent of any kind.
This is not only rude, but suspicious. I was very upset at this entire experience that I paid the $79 and don't have my washing machine fixed.

Neither of the technicians were rude to me, however, overall it was a really bad experience and I would NOT recommend them.

I've called around today and looked online for a new part and NOBODY sells it for less than $210 CAD, when they stated the part to be $149. In speaking with a local part company he suggested the part was most likely used, when that was never expressed to me as his cost is $200.

I went down the next day to look at my washer to find the door closed and 2" of water sitting in the bottom. I called in to the company to let them know all that went wrong and all the Manager really had to say was I can send someone out to fix it. I replied that I would not have them come again and I was calling to let him know how this service call went wrong. The Manager did not have any empathy or understanding. never hiring this company again.

Dryer repair needed.
Evgen came on time, was totally polite and friendly. Cleaned out and repaired the dryer. Used slippers over his shoes to keep floor clean.
Total cost was exactly what he said it would be.
Very nice guy - and very professional service.

Sergei B. was our service man. He underpraised and over delivered. My old washer got broken at 4pm and Sergei came at 5pm!

The next morning Sergei came at 10am as he said with a part and fixed the machine and explained to me what went wrong and that the machine will now likely work for many years to come... I could not be happier.

Evgeniy Kasto was friendly and efficient. No hassles and saved us from buying a new dryer. Arrived when expected and followed up promptly to order, pick up and install the necessary part.

Wonderful, professional, prompt and fairly priced service. Nikos was very knowledgeable, diagnosed the issue right away. He also made sure to get the part needing replacement, come back between appointments and replace same day! Explained the fees to me before starting any work. No hidden fees. Extremely happy with the repair, my fridge is running like new.
Thank you.