Beware Paid Site Not prepared fee
- Approximate cost of services:
- $467.00
- Company Response
Thank you for sharing your feedback. We understand your frustration, but we’d like to clarify a few important details. Our appointment confirmation and preparation guidelines, including sonotube sizing and marking locations with paint, were clearly communicated and confirmed by you. The estimated arrival time updates were provided to keep you informed, given our wide window for potential arrival times, with a commitment to call you an hour before arriving.
On the day of service, our crew found that only the edge of the corner footings were marked, and the site was not fully prepared as instructed. Additionally, the incorrect sonotube sizes were purchased despite clear instructions on how to purchase the correct size.
As per our policy, which was made clear at the time of booking, we charged a fee for the time and resources spent traveling to an unprepared site. You acknowledged these errors and agreed to settle the payment the same day. We extended additional time for payment, but after multiple attempts to contact you via phone and email, and warnings regarding the involvement of a collections agency, we were left with no choice but to proceed with collections as previously outlined.
We strive to maintain transparency in all communications and expect the same in return. While we regret that this experience didn’t meet your expectations, it’s crucial to adhere to agreed-upon terms and conditions to ensure a smooth process for everyone involved.