Centre Canadien D'électroménagers / Canadian Appliance Source

Went there today at their branch at decarie with my son to buy a topload washing machine I was approach by Mohammed we checked the machines they had and we picked one he said he had instock,he then took us to his desk to complete the transaction he took all the info gave us a delivery date the machine cost $1255.46 I paid with my debit card as soon as it was approved he said the machine disappeared we waited 25 minutes he was checking the computer, I got up went back to the floor and chose another model he said they didn't have it then he chose one that was more expensive I told him I didn't want to pay more just refund me back my money he said we will send you a check in 5 business days then i ask to speak to the manager he said Patrick he is over there I went over he was on his phone got off the phone and completely ignored me when i said I needed my money back he said you canceled the machine you get a check in 10 business days, he was very rude when i ask do I have to call the police to get my money just put back in my account he said he will call the police for me, I have never delt with such dishonest people like that before it ruined my whole day because am in desperate need of a washing machine they didn't have it they shouldn't take my money and behave like that. I called the call center no help eather just one person on the phone telling me how sorry she is didn't offer any solutions except i will get a check in 10 to 14 business days everyone of them has a different version. I wouldn't recommend that place to anyone because if this is not fraud i don't know what is. So will call the consumer protection because they should just put my money right back into my debit account so i could go elsewhere and get a machine not wait 10 to 14 business days because their only solution is to charge me more. The first machine they charge me for and they don't have they charge me $95 for delivery then the more expensive one they are trying to sell me patrick said to well pay $180 for delivery and i will get it.if you don't have the product why take the money.

First time I call for a quote , 1 hour after called to purcahse and price was not honoured because the price went up the same day 1 jour later and firmaly told me that there ia no refund .Can't belive this company is still around . HD Canada had a better price delivered .Very disappointed

Attracted by your advertisement of good delivery service during Covid time, I ordered a set of stackable washer and dryer with the specification that the machines should be delivered and installed, and the old set of machines removed and disposed of. I paid for the machines as well as for the delivery service. The delivery had to be made at my rear entrance (all dimensions for space were adequate) but your delivery men refused to bring the machines to the back door saying that they had to go around the house, and their big truck could not come and park in front of my back entrance! This is ridiculous since the distance to go around the house is short and my neighbors also have their houses in that back lane. With no solution offered I had to cancel my order and ask for reimbursement, and my vendor (the one who took my order) assured me that it will be total. You however continued to charge me for the delivery fee, for a service that never occured! The company you contracted for delivery should be held responsible.

if you buying from them an you want to return it for any reason. good luck. you stuck with the product for life. they won't accept any return no meter what.
don't say you not bean told

Hot prices but very bad service. Washer was discont. when salesman told b/o, had to find it myself, delivered with bump, drove total 300 Km to resolve issues, No service.

I needed to buy a washer/dryer set for new condo, and had only 3 days to complete while I was in Montreal. Mohammad Mahmoodi was very helpful and obliging. The purchase and delivery was very efficiently arranged over the phone and the delivery was effected while I was still in town. Very good work and attention to my needs. Very courteous as well.

I was looking for a small (24 inch wide) washing machine about a month ago, and after a lot of research decided on Electrolux. CAS was the only Montreal distributor I was able to find.
The sales person ( Laurent Lachance-Brassard ) was competent and helpful, efficient and knowledgeable about his product, and reassured me about service (done by Frigidaire) which was a concern as the brand is not well known in Canada. Delivery of the product was 3 days later, exactly as promised and on time. Overall a very pleasant experience.
Be aware that CAS charges extra for delivery AND for removal of the old unit which needs to be taken into account when comparing prices, but it was well worth it to get the product I wanted.

Bought kitchen appliances with an excellent service will recomand frends.and i will continue shopping.still waiting for delivery hope get it on time.so for so good for prduct and sale department.

Don't be flattered with their nice customer service. It could be frustrating experience for everyone, but killing for people over 65. I ordered a fridge for 945.00CAD to replace my 15y old one. Delivery took a week and they picked up my old one. The new one was wrongly assembled, many damages and looked older than my old one. When I ask to replace it, CAS asked me to pay plus for the second one, which was impossible. After many days at the phone, CAS approved refund only 688.70CAD. They grab the difference for no reason! 260.00CAD is a quart of my monthly budget This took more than 2 weeks and still I have no refund and no fridge!

They did not have the dryer I wanted in stock so he suggested another model that was 150.00$ more. I needed a dryer and they would deliver in 3 days.
It arrived on time but it was broken. I had to wait 1 week for a service guy to come and fix it the belt needed to be replaced.
This was my first experience with CAS and my last.
The only reason I went there to get my dryer was because they had the fastest delivery time.....all the other places were 7-10 days for delivery. Had to pay for delivery and received a defective product.