- Approximate cost of services:
- $800.00
Great Service from Alex from Fast Appliance Repair
Cheap parts and poorly trained technicians
Good morning,
Sorry to hear about your bad experience with us and that you had to change your work schedule but let us clarify and explain the situation. Usually if our technician has the right part that needs replacement, he will do it right away after your agreement. In case the part needs to be ordered and shipped, it takes 48-72 hours for express shipping. That's why when we received the part from our warehouse, we called you to schedule part installation appointment.
Also we never charge more than stated in the invoice. Our technician provides the quote during the service call and if you approve it, we ask 50% of the balance due to place the order of the part and after part installation, we check whether the appliance works correctly. Only after that we resend the invoice and kindly ask you to pay the rest of your balance due. You could see the invoice has the same invoice number and we never charge more than stated.
Please accept our apologies and if you have any questions or concerns, don't hesitate to reach out the office and we will be more than happy to clarify the situation directly with you.
Hello Garry,
Sorry to hear about your bad experience. Unfortunately we are never doing automatically tip to our technician. Probably when you got a debit machine on hand you press OK on "TIP" option and that added automatically 15% because you didn't press on other amount or didn't decline the tip option. Also before you are paying the bill you can see the total on the screen.
The Tip was refunded to you.
Sorry for inconvenience.
Thank you for your review.
service tech didn't even involve looking inside my fridge
Hi Steven,
We determined the issue with based on the history that you provided about the issue and the remedies you tried, like opening the panel and using a blow dryer to defrost the ice that built up around the panel. Our technician asked you and you confirmed that there were some cracks on the panel. A cracked panel on a Samsung refrigerator like yours should be replaced as the cracks would affect air circulation, especially if you defrosted it once already and it didn’t fix the issue. You asked tech if he may need to open the panel, he told you it is not necessary considering the pre-history you provided as I I believe that you were probably serious about having to defrost it once already, but I still offered that I can open the panel to see and to make service call more justifiable for you, you said it is okay if tech sure that that what needs to be done.
A sensor replacement is recommended by Samsung when there is a frost buildup issue in the refrigerator section as those sensors tend to malfunction, therefore since we would be replacing a panel we would replace sensor as well to provide you a full service that would assure as much as possible that issue is resolved. Without having to come back later with a sensor and charge you labour again, when we could’ve replaced it in the first part installation visit.