You have to know that nothing will be repaired on their first visit . They diagnose, give you a quote and then have to pay 50% before they will come back. Repair guy told me he would come back next day so I changed my schedule to stay home. That day they phone me he will come back the following day and had no clue he told me he’d do the repairs that day. So I needed to change my schedule again to stay home another day. On top of that, they charged $150 more than another quote I’d received. Will not be using them again.
- Approximate cost of services:
- $350.00
- Company Response
Good morning,
Sorry to hear about your bad experience with us and that you had to change your work schedule but let us clarify and explain the situation. Usually if our technician has the right part that needs replacement, he will do it right away after your agreement. In case the part needs to be ordered and shipped, it takes 48-72 hours for express shipping. That's why when we received the part from our warehouse, we called you to schedule part installation appointment.
Also we never charge more than stated in the invoice. Our technician provides the quote during the service call and if you approve it, we ask 50% of the balance due to place the order of the part and after part installation, we check whether the appliance works correctly. Only after that we resend the invoice and kindly ask you to pay the rest of your balance due. You could see the invoice has the same invoice number and we never charge more than stated.
Please accept our apologies and if you have any questions or concerns, don't hesitate to reach out the office and we will be more than happy to clarify the situation directly with you.