Expert Property Enhancements

Chimney Build & Repair
Ottawa ON K2J 5C4
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HomeStars
Chimney Build & Repair
Expert Property Enhancements
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92%

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Reviews by rating (past 12 months)

Reviews for Expert Property Enhancements

Average customer rating:
9.5 10 (105 reviews)

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Dan from Ottawa
Dan from Ottawa
3 reviews Ottawa, ON
10/10

Great job on multiple projects. Quality work at competitive pricing.

I contacted several companies and Jason provided a competitive offer to fix numerous repairs required at the exterior of the house (e.g. interlock lift and relay, re-grading of ground around foundation, parging, new front door steps, concrete sill installation, brick replacement, tuck pointing). He was professional and his entire team worked hard to deliver an excellent finished product. His warranty on the work is pretty good too, which relieved my anxieties. Happy to recommend his company to anybody looking to enhance their property.

Approximate cost of services:
$9,800.00
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Company Response

Hey Dan
Your in great hands, and were there for anything you may need.
Thanks for the opportunity.
Thanks
Jason
EPE Owner

mike in Toronto
mike in Toronto
2 reviews Ajax, ON
3/10

Stone work, driveway, interlocking

Cement slabs around garage door and 2nd story fell off as soon as they left, they came back and fixed it but some around garage are loose and 1 fell off after about a year.
The actual stone work on the face of the house seems secure...tho I haven't been up to check it...
Contacted Jason back in August 2020 to fix this, still waiting..
The last picture was after about an hour after the original work, the previous are current.

Well Jason i did leave out the porch separating again where you fixed it and the garage floor looks like it has a case of psoriasis...
The main issue was your lack of response, the last response to a txt was from Sept 2019 and the only call answered was in May 2021, we than tried to reach you late July several times to get an eta... but yet again 0
response...than amazingly you responded when I gave you a review.
And yes there was a lockdown but you seem to be using that as a crutch... I still had my kitchen fully renovated at that time, it took longer but everything was done as per their schedule...and we will use them to correct the outstanding issues.
Consider this case closed

Approximate cost of services:
$20,000.00
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Company Response

Mike, I was honestly shocked and dismayed when I saw that you had given us such a bad rating and low score. I realize you are frustrated and have concerns regarding the few small areas you pointed out. As you are aware, it has always been my intention to return and address these concerns, but only when it was safe to do so. I did explain this to you when you contacted me. I know it has been a year, but in our defence, we have been in lockdown or partial lockdown during most of this time. Ontario has just now entered Stage 3, which has allowed us to look at areas that had unfortunately been on hold due to Covid. Your job was one of these. We completed a huge amount of work for you and it is unfortunate that you chose to write a review pointing out a few small areas that, under normal circumstances, would have been addressed in a more timely fashion. However, it would now appear from your rating that you would prefer if we did not return to complete these repairs and that is your choice. We are doing our best during these restricted times to keep our business viable. The challenge is real and we face it every day. Stay Safe, Stay Healthy.

Gunar
Gunar
1 review Ottawa, ON
9/10

Interlocking bricks re-laid

Work was done quickly and at a fair price. Jason suggested some additional features which we hadn't considered but liked. We were quite pleased with the result. We have no reservations recommending this company.

Approximate cost of services:
$10,800.00
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Company Response

Hey Gunar

Was our pleasure.
Both you and your wife are really nice people and really had lots of fun doing your project.

Thanks
Jason
EPE Owner

G & P, Nepean
G & P, Nepean
1 review Ottawa, ON
10/10

Front step, interlock patio clean-up, garden edging, front walk clean-up

Totally satisfied with process and workmanship. Adam is first-class and didn’t hesitate to address our concerns-he went the extra mile for us on this job. The materials were highest quality, and the care of all workers to respect our property was noted. Well done to Jason and his group. Will be our first-choice on any future requirement. G & P, Nepean

Approximate cost of services:
$3,250.00
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Company Response

Hi

Thanks for taking the time out of you day to stop by our Homestars home page and say such kind words. Your guys were awesome thew the hole process.
Anything you need in the future please don't hesitate to contact us.

Thanks
Jason
EPE Owner

Private User
Private User
Private User reviews Ottawa, ON
10/10

Backyard

The work done in our back yard is even better than we expected. The team led by Adam worked 10 days, 10 to 12 hours a day and they did a fantastic job, adding features such as rounded edges that we had not requested. Our yard has become a little corner of paradise.

Approximate cost of services:
$50,000.00
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Company Response

Hi
We appreciate you taking your time out of the day to say such kind words. I know more than anyone that you're only as good as the people around you and I'm blessed to have Adam
Thanks
Jason

Happy Homeowner
Happy Homeowner
0 reviews Ottawa, ON
10/10

Job well done

We had some parging redone and interlock removed and raised at the front of our property. Justin and his helper came on time, did an amazing job and left the site clean and tidy. Very professional, polite and friendly...we would definitely recommend him to anyone.

Approximate cost of services:
$1,200.00
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Company Response

Hi
Thank you for taking the time to say such kind words.
We really appreciate the opportunity, and if you ever need anything in the future please don't hesitate to ask.
Thanks
Jason
EPE Owner

Patricia in Toronto
Patricia in Toronto
1 review Toronto, ON
10/10

New Front steps

Excellent work and experience fron this company
From Jason to the workers that were here . I have handicap issues . Jason listed to our concerns. They achieve and the job was done . Left me happy as now my steps and landing to my front door is safe for me .
Please feel safe to use this company . You will be pleased . Left the work site very clean . A company of the word !

Approximate cost of services:
$4,000.00
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Company Response

Hey Patricia
Thank you so much for kind words.
Thanks
Jason
EPE Owner

Debra in Toronto
Debra in Toronto
1 review Ottawa, ON
10/10

Interlock installation well done

I hired EPE based on some lovely work they did refacing my neighbour's house. I needed to remove my pool which involved removing the concrete apron, pulling out the liner, tearing down a small shed and filling in the hole. After that I had them create a seating area and replace the interlock around my house. They also parged my foundation. The crew arrived at 7 on Monday as promised and finished the last work and cleanup the following Sunday at 4 by working 12 to 14 hour days (7 days straight). The crew were professional and polite and took the time to answer questions, show me the work at every stage and adjust as needed to ensure I was happy. The job was completed for exactly the price I was quoted and the results are beautiful and should last for years. My original request was for sod to be put down but it was too early in the season to order sod so they seeded the lawn and have been back to see that the grass is coming in well. I'm a very happy customer and have already hired them to come back to replace the fence along the side of my properly.

Approximate cost of services:
$24,000.00
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Company Response

Hey Debra
Thanks so much for you kind words.
Glad your happy with everything, your deserve it your an amazing person.
Thanks
Jason
EPE Owner

mk
mk
1 review Ottawa, ON
4/10

Odd jobs around the house

We hired Jason for a few odd jobs around the house. Some of them were done very well. Others were left incomplete or the quality of materials used was sub par. Work completed in a week included drywall in the basement, in the dining room, changing the toilets to new ones for all the bathrooms, caulking all sinks in the home and painting certain parts of the home etc. Quite a few odd jobs.

Things done really well: polite staff, came on time the first week.

The work they did was well done in the living room. The paint and patch work, level of cleanliness was acceptable. The basement work was reasonably well also. Some parts underneath which are hard to see, were not done and there was a good 3 hours of clean up left for me to do after they left.

The caulking around some of the sinks initially was all peeling off. they came back to fix some of these, but others they said they would be back later to complete and have never come back.

The paint in the main level was fine, but in one of the bathrooms is quite bad. We asked them to come back to fix it. He made note of it, agreed to come back but never did. Eventually i offered to pay him more just to repaint, but he has never come back to complete this work.

The toilets were installed well. A couple of them leaked and the staff came to look at it right away. But that was all the after support he has sent.

I have reached out to Jason quite a few times before I have posted this add to give them fair chance since we are in a pandemic. I reached out to him August, October, December. In those conversations he said he would be in touch to follow up. However, he has not responded to my texts from January or February. The job started March 2020. If he finishes his work, it would be good. But since he hasn't been reliable I would not recommend home stars or this company or give them any more of my business.

Approximate cost of services:
$2,100.00
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Company Response

MK, I understand you are not completely satisfied with the job we did for you and I would like to respond to your review.

The bathroom in the basement you are referring to, was in a very unsanitary condition when we began work. We did clean up after ourselves in the areas we worked on. If you spent 3 hours cleaning, it was not because of our work or any mess we left behind. You asked for one wall to be painted in the upstairs bathroom, which we did and it was mentioned to you that it would not match (even though we used the same colour) due to the fact that the other walls had aged with time. At that time you did not want to pay the extra to have the entire room painted.  However after seeing it completed it was obvious that the entire room really did need to be painted. You did offer to pay more, but I said I would come back and paint the room for you myself when I get a down day at no extra charge as we wanted you to be happy with the results. Unfortunately,  with Covid and the continual lockdowns etc., we have not been able to do any indoor work for quite a while now.  I am classified as being compromised and I need to be extremely cautious to keep myself, my employees and my family safe and healthy. I realize it has been a long time but it really has been out of my control. 

Our company prides itself on a job well done and we are sorry this has not been your experience.  Once Covid is over and we are cleared to return to indoor work, I hope you will give us the opportunity to return and complete the small areas you feel need attention. You said yourself we did a good job and I would like you to continue to feel that way. 

Jason

Private User
Private User
Private User reviews Toronto, ON
8/10

Driveway and walkway enhancement

Overall, Jay and his crew (shoutout especially to Adam) gave us a good experience. They were courteous, professional, and competent at all times. Jay was also visionary, helping us turn our idea into a plan and then a reality. And not a single cost overrun. The finished product looks fantastic and functions well for our requirements. On the flipside, I would, however, caution that there were some permit issues. More specifically, I asked Jay if we would need one for the job. He answered no. Once the job was done, we got a visit from bylaw, followed by a registered letter, to advise that the job was not compliant with city regulations (encroachments). To Jay's credit, once I advised him of the situation he got someone out ASAP to remove the illegal encroachment. I should also mention that after the first winter, one of the steps they laid came loose. Jay came out relatively quickly after I advised him of the issue then sent someone to fix what appears to be a failure of the glue. Overall I would recommend, with a caution to check your own permits and bylaws.

Approximate cost of services:
$10.00
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Company Response

Hi
Glad your happy with everything, and we appreciate the opportunity. We really enjoyed doing the work for you and are very proud of the outcome.
Thanks
Jason

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Expert Property Enhancements

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