Great job on multiple projects. Quality work at competitive pricing.
- Approximate cost of services:
- $9,800.00
- Company Response
Hey Dan
Your in great hands, and were there for anything you may need.
Thanks for the opportunity.
Thanks
Jason
EPE Owner
Great job on multiple projects. Quality work at competitive pricing.
Hey Dan
Your in great hands, and were there for anything you may need.
Thanks for the opportunity.
Thanks
Jason
EPE Owner
Stone work, driveway, interlocking
Mike, I was honestly shocked and dismayed when I saw that you had given us such a bad rating and low score. I realize you are frustrated and have concerns regarding the few small areas you pointed out. As you are aware, it has always been my intention to return and address these concerns, but only when it was safe to do so. I did explain this to you when you contacted me. I know it has been a year, but in our defence, we have been in lockdown or partial lockdown during most of this time. Ontario has just now entered Stage 3, which has allowed us to look at areas that had unfortunately been on hold due to Covid. Your job was one of these. We completed a huge amount of work for you and it is unfortunate that you chose to write a review pointing out a few small areas that, under normal circumstances, would have been addressed in a more timely fashion. However, it would now appear from your rating that you would prefer if we did not return to complete these repairs and that is your choice. We are doing our best during these restricted times to keep our business viable. The challenge is real and we face it every day. Stay Safe, Stay Healthy.
Hey Gunar
Was our pleasure.
Both you and your wife are really nice people and really had lots of fun doing your project.
Thanks
Jason
EPE Owner
Front step, interlock patio clean-up, garden edging, front walk clean-up
Hi
Thanks for taking the time out of you day to stop by our Homestars home page and say such kind words. Your guys were awesome thew the hole process.
Anything you need in the future please don't hesitate to contact us.
Thanks
Jason
EPE Owner
Hi
We appreciate you taking your time out of the day to say such kind words. I know more than anyone that you're only as good as the people around you and I'm blessed to have Adam
Thanks
Jason
Hi
Thank you for taking the time to say such kind words.
We really appreciate the opportunity, and if you ever need anything in the future please don't hesitate to ask.
Thanks
Jason
EPE Owner
Hey Patricia
Thank you so much for kind words.
Thanks
Jason
EPE Owner
Interlock installation well done
Hey Debra
Thanks so much for you kind words.
Glad your happy with everything, your deserve it your an amazing person.
Thanks
Jason
EPE Owner
MK, I understand you are not completely satisfied with the job we did for you and I would like to respond to your review.
The bathroom in the basement you are referring to, was in a very unsanitary condition when we began work. We did clean up after ourselves in the areas we worked on. If you spent 3 hours cleaning, it was not because of our work or any mess we left behind. You asked for one wall to be painted in the upstairs bathroom, which we did and it was mentioned to you that it would not match (even though we used the same colour) due to the fact that the other walls had aged with time. At that time you did not want to pay the extra to have the entire room painted. However after seeing it completed it was obvious that the entire room really did need to be painted. You did offer to pay more, but I said I would come back and paint the room for you myself when I get a down day at no extra charge as we wanted you to be happy with the results. Unfortunately, with Covid and the continual lockdowns etc., we have not been able to do any indoor work for quite a while now. I am classified as being compromised and I need to be extremely cautious to keep myself, my employees and my family safe and healthy. I realize it has been a long time but it really has been out of my control.
Our company prides itself on a job well done and we are sorry this has not been your experience. Once Covid is over and we are cleared to return to indoor work, I hope you will give us the opportunity to return and complete the small areas you feel need attention. You said yourself we did a good job and I would like you to continue to feel that way.
Jason
Driveway and walkway enhancement
Hi
Glad your happy with everything, and we appreciate the opportunity. We really enjoyed doing the work for you and are very proud of the outcome.
Thanks
Jason