Man With A Wrench

Thank you for your kind review, L and R. We are very happy that Man With A Wrench was able to provide you the service you were looking for and to solve a difficult problem at that. Our priority at Man With a Wrench is your satisfaction. We thank you for the referrals!

Have a great day!

Hello Arline,

Thank you for the great review! It is great to hear that Roman was able to correctly diagnose the issue with your refrigerator, and fix it without any hassles.

We always make sure to educate our customers regarding their appliances, and answer as many questions as required in order to make sure that further appliances problems have higher chances of being prevented.

If you experience any other issues with your appliances, or just have questions, please make sure to give us a call and we will always be more than happy to help.

Our best regards,
Team Man With a Wrench

Hello,

Thank you very much for the great review! It is great to hear that we were able to repair your dishwasher in a quick and efficient manner, making sure you have it back to working order in no time.

If you have any further issues with your appliances, or even just questions, make sure to give us a call and we will be more than happy to help.

Best regards,
Team Man With a Wrench

Hi Risa!
Thank you very much for your review. We are happy that you are satisfied with our service and we will be glad to provide you an equal or better service in the future. Have a wonderful day.

Hello,

Thank you for the great review! We always strive to make sure that we exceed all of your expectations in regards to the repair. We are happy to hear that we were able to repair the unit quickly and provide you with further recommendations in regards to maintenance

Thank you!
Team Man With a Wrench

Thanks so much for your wonderful review. We are all very happy to hear that you were satisfied with your appliance repair experience by our team, they will be happy to know their hard work was appreciated :) We look forward to working with you again in the future and pride ourselves on being your #1 go-to company for repairs
- Team MWAW

Thank you for your kind review, Jason. We are very happy that Man With A Wrench was able to provide you the service you were looking for and to solve a difficult problem at that. Our priority at Man With a Wrench is always the solution and we will make sure to point our customers in the right direction.

Have a great day!

Thank you very much for giving us such a detailed breakdown of your experience. This gives MWW the chance to educate their technicians when they make a diagnostic mistake. In this specific case the technician did not charge more than the service call because the internal temperature gauges showed him that the temperature reading on the fridge was accurate and working at the time of the visit. We arrived on time and fulfilled our promise there. We are very happy that your issue was resolved by whirlpool and you dont need to replace your unit.

When a tech is certified under a brand they have extra information not available to anyone else from the manufacturer. We would be very thankful to you if you could send us the repair invoice from whirlpool to show us what the issue was. This way we can educate the tech where he went wrong and prevent this from ever happening again.

Of course under this circumstance we have also refunded you for the service call since our expertise was not enough to tackle your issue.

At MWAW we have rules and policies that protect our customers from any inconvenient or distressful situations.
For instance if you ever feel like you do not trust the diagnostic of the technician and would like it to be challenged, we will send out our head technicians to assess the situation free of charge, and assess our technicians as well to ensure training is always being provided and everyone is constantly improving. Our HomeStars ratings are not this way because our service is always perfect, but because we make sure our customers needs are cared for despite the outcome of the repair. Please always call us and speak to the customer solutions department to help address your concerns. It especially helps companies like ourselves assess our staff and their faults and improve at no extra cost to you. We take on all the responsibility if our promise of service isn't delivered.

We have made many attempts to reach out to you in an effort to notify you of the refund. We cannot justify in keeping the money for this assessment. Please send us an email to customercare@manwithawrench.com and we will touch base with you.

Thank you,
MWW team

Thank you very much for sharing your experience with Man With a Wrench, Antonella. It is of course thanks to people like yourself and our other wonderful clients that we are always inspired to service to our best ability. We will always do our best to improve our service and as long as appliances break we will be there to repair.

have a wonderful day!

Hello,

Thank you for the great review! We always strive to make sure that we exceed all of your expectations in regards to the repair. We are happy to hear you we pleased with us and thank you for your continued support with future repairs

Thank you!
Team Man With a Wrench