Kent Water Purification Systems

Water Filtration & Purification
Brampton ON L6W 3R6
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Water Filtration & Purification
Kent Water Purification Systems
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79%

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Reviews by rating (past 12 months)

Reviews for Kent Water Purification Systems

Average customer rating:
9.4 10 (28 reviews)

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Private User
Private User
Private User reviews Brampton, ON
0/10

Faulty system

I had installed Kent system a few years back
I was told it has life guarantee
But it stopped working.I called company and to fix it
They took 100 dollars for visit and discarded warranty
Said only tank is guaranteed.
For repair they quoted 90 percent price
Dont trust them

Approximate cost of services:
$5,000.00
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Company Response

FAKE REVIEW

Hello,

We sincerely apologize for the negative experience you described in your review. However, upon thorough investigation, we were unable to locate your records within our database. In order to accurately address your concerns and ascertain whether this review pertains to Kent Water or another company, we kindly request additional information pertaining to your order.

As a small company with a dedicated team of 10 employees, we prioritize delivering exceptional customer service. It is genuinely surprising to hear about any instances of rude behavior from our team, as we consistently strive to provide a positive and respectful experience for all our customers.

At Kent Water, we take great care in ensuring that our products meet the highest standards of functionality. Should any customer encounter issues with their equipment, we promptly take measures to rectify the situation. To better assist you, we kindly request that you provide us with more specific details regarding your order such as the date of installation or who you inherited the product from.

We genuinely value your satisfaction and are committed to resolving any concerns you may have. Please feel free to contact our team using any of the following numbers. Our dedicated staff members are readily available to address your concerns and provide the necessary assistance:

Customer Support: 647-212-4552
Technical Assistance: 647-248-0207

Thank you for your understanding and cooperation. We eagerly await the opportunity to assist you and resolve any outstanding issues.

Best regards,
Team Kent

Kiran in Toronto
Kiran in Toronto
1 review Brampton, ON
10/10

Water Purification System

Kent Water Purification System is as good as it's customer service.  I had the opportunity to speak with many water purification companies prior to using Kent Systems.  I was provided all options that were available for me prior to installation. They had an excellent German made 7 stage water purification system in the market for best value and I am very happy with my water system.  Moreover  I received an  exceptional customer service from both Gurpreet and Sameer.  They followed up with me to make sure if everything was OK after the installation. Gurpreet and Sameer worked as a team and  both are knowledgeable, professional and able to answer all my question.  I received honest and  reliable service from both Gurpreet and Sameer and I would  recommend them to anyone that needs a system. Thank you Kent our water quality experience is now near 100%.  Great work by the Kent team!

Approximate cost of services:
$0.00
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Nicky in Ottawa
Nicky in Ottawa
2 reviews Ottawa, ON
10/10

Water purification system

Working with Kent water was a smooth and enjoyable process. Their representative was knowledgeable, helpful and made sure we were completely satisfied. We started researching water systems due to my son's ezcema. Post installation my son's ezcema gradually reduced. Now it's very minimal. No creams were as effective as this change. Not to mention it tastes amazing! Best decision we made!

Approximate cost of services:
$4,000.00
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Amandeep in Brampton
Amandeep in Brampton
1 review Brampton, ON
10/10

Great water system

Sameer and his staff members are very professional and friendly. I recommend kent water system. There system price is very reasonable. I would recommend kent water annual service also. Thank you

Approximate cost of services:
$4,500.00
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John B. in Oakville
John B. in Oakville
4 reviews Oakville, ON
10/10

Purchase and install of an RO6 Water System

This unit was purchased and installed in one day. The installer was very professional, neat and well organised. From the time of my initial call to this company I have been extremely pleased and confident that they have a great product and they are proud of the work that they do!

Well done Kent Water!

Approximate cost of services:
$1,015.00
1 of 2 people found this review helpful.
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Company Response

Thank you for your Trust in Kent Water. We are always here to serve you.

pk2020 in Milton
pk2020 in Milton
1 review Milton, ON
6/10

Issues with salespeople, with original installation.

I had some serious issues with the installation of my water softener system. Also I had serious problems with the salespeople that I originally bought from and the promises they gave me. It got so bad I was ready to seek legal action against them. But Sameer from Kent Water contacted me personally to discuss my issues, apologized for the sales issues, and provided me great customer service to try to resolve whatever issues he could *within his power*. Sameer was great to deal with. If you are thinking about this company, please reach out to him if you can.

Last year I met with a Jan (also goes by Yari), where I was sold a home water softener system and under sink filtration system. Jan was representing and selling the systems on behalf of Kent Water Systems. She had told me that I could remove the installation within a year if I was not happy with the products. Well I was not happy with the products. There were problems with the installation, including leaks. And the unit was using so much salt (a bag a week). I was so fed up that I called to return. But they refused the return. I was told that no such agreement was made. I was furious because that is what Jan had promised me. Jan said she never made that promise. Jan also preyed upon me as an uninformed mother, she originally baited me with a quote for $1200, and returned with a new price of over $6000 and pressured me into signing. So with an outstanding $6000 bill, a leaking and nonfunctional system, you can imagine how I felt.

But Sameer from Kent Water contacted me personally and helped with what he could.

Kent Water is now doing their own direct sales, so definitely feel free to reach out to them directly. But avoid, any other sellers selling on behalf on Kent Water.

Review has 1 previous version
Approximate cost of services:
$8,000.00
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Company Response

Dear Customer, thank you for sharing your feedback. We value every feedback that comes our way and take it seriously. We apologize for the inconvenience you may have experienced during the cancellation of your purchase. We are currently investigating this matter internally and speaking with the relevant stakeholders to understand the issue comprehensively. Please allow us to get back to you on your request. We appreciate your patience. 

Private User
Private User
Private User reviews Mississauga, ON
10/10

New reverse osmosis system

Spoke to many purification companies Samir had the best German made 7 stage reverse osmosis system on market for the best price. He installed same day. Great installation. Would recommend him to anyone looking for purification. He picks up phone. other companies dont work on weekend and dont call back. Samir was available whenever for all questions and installed when I needed.

Approximate cost of services:
$999.99
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Company Response

Thank you for your Trust in Kent Water

dandy
dandy
4 reviews Oakville, ON
10/10

Replace drinking water RO system

Replacing older RO technology with new German made technology
New technology is easier and less expensive to service

Approximate cost of services:
$684.00
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Company Response

Thank you for your trust in Kent Water

allwynvdias
allwynvdias
1 review Toronto, ON
10/10

Water Softner and undersink Ro system.

Best and honest reliable service by Sameer.
Prompt and excellent service. Will not hesitate to use their service again and again.

Approximate cost of services:
$2,450.00
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Company Response

Thank you for your trust in Kent Water

sundoc
sundoc
1 review Brampton, ON
10/10

Water filtration/purification system

Great work by the Kent team.
Clean, Professional and prompt.

We had an issue with the water taste being off, and they came over promptly to assess and address the matter.

Exceptional experience overall.

Approximate cost of services:
$4,300.00
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Company Response

Thank you for your trust in Kent Water

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Kent Water Purification Systems

Based in Brampton Ontario, Kent Water Purification System is a diverse water filtration distributor/ dealer of Hankscraft H2O Products United States of America. Kent Water started out with a goal to be superior to competition - to give enhanced service, offer healthier products, and most importantly affordable pricing. We offer ...
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