I had installed Kent system a few years back
I was told it has life guarantee
But it stopped working.I called company and to fix it
They took 100 dollars for visit and discarded warranty
Said only tank is guaranteed.
For repair they quoted 90 percent price
Dont trust them
- Approximate cost of services:
- $5,000.00
- Company Response
FAKE REVIEW
Hello,
We sincerely apologize for the negative experience you described in your review. However, upon thorough investigation, we were unable to locate your records within our database. In order to accurately address your concerns and ascertain whether this review pertains to Kent Water or another company, we kindly request additional information pertaining to your order.
As a small company with a dedicated team of 10 employees, we prioritize delivering exceptional customer service. It is genuinely surprising to hear about any instances of rude behavior from our team, as we consistently strive to provide a positive and respectful experience for all our customers.
At Kent Water, we take great care in ensuring that our products meet the highest standards of functionality. Should any customer encounter issues with their equipment, we promptly take measures to rectify the situation. To better assist you, we kindly request that you provide us with more specific details regarding your order such as the date of installation or who you inherited the product from.
We genuinely value your satisfaction and are committed to resolving any concerns you may have. Please feel free to contact our team using any of the following numbers. Our dedicated staff members are readily available to address your concerns and provide the necessary assistance:
Customer Support: 647-212-4552
Technical Assistance: 647-248-0207Thank you for your understanding and cooperation. We eagerly await the opportunity to assist you and resolve any outstanding issues.
Best regards,
Team Kent