Maple Leaf Appliance Repair

Formerly Maple Leaf Appliance Repair / A Repair
Appliance Repair
Coquitlam BC V3B 0J5
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HomeStars
Appliance Repair
Maple Leaf Appliance Repair
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86%

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Reviews by rating (past 12 months)

Reviews for Maple Leaf Appliance Repair

Average customer rating:
8.9 10 (170 reviews)

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rzen
rzen
1 review Vancouver, BC
10/10

Service

Belt and pully needed to be replaced on my dryer. Roman came checked out the issue told me the issue and how much it would cost. Told him to go ahead and he quickly worked on it. He was fast, efficient and professional.

Approximate cost of services:
$230.00
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Company Response

Thank you for your review! We are working hard to provide a great service and happy to help.
Maple Leaf Appliance Repair.

bsmercer
bsmercer
1 review Richmond, BC
10/10

Service call to repair fridge

Trying too find someone to help me over the May long weekend was not looking good. I called Maple Leaf Repair and was able to schedule a technition same day to look at my fridge. I had the nicest guy Roman he diagnosed the problem within minutes made the call for the part drove out to Coquitlam from Richmond returned and fixed it. While Roman worked he took time to explain things about my fridge I did not know. Most pleasant, efficient and professional young man I have ever had come into my home and do work. Once all was completed I thanked him so much he went to shake my hand but I just had to hug him. Thank you Roman you are a wonderful person and a pleasure to deal with. I will definitely refer you to my friends as well as my clients at work.

Approximate cost of services:
$850.00
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Company Response

Thank you kindly for your feedback. We are more than happy to help and here anytime you might need us.

Carissa in
Carissa in
1 review Coquitlam, BC
0/10

Washer repair

Worst experience ever. Told it would take 3 to 4 days. It took 16 days. The guy would return our calls and was rude when he did answer. Not happy.

Approximate cost of services:
$401.00
0 of 1 people found this review helpful.
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Company Response

Hi Carissa,
Thank you for your feedback, my name is Mark and I am a senior manager here. First let me apologize about the bad service you have received. Although we are the leading company in Alberta and BC things do fall between the chairs sometimes. I will look into that manner and make sure this won't happend again. At this point I can offer you a 10% discount on your last bill (refund), and 10% discount on your next one.
Please call the office and ask for mark Any day if there is anything you might need.
Once again please except our apologeze.
Regards,
Mark

Kevin B
Kevin B
1 review Coquitlam, BC
5/10

Prompt but in too much of a hurry

I was impressed that in less than 10 minutes from placing my on-line request I got a phone call to make an appointment. But that "12-4pm" appointment turned in to 8:30pm (granted he called every time he was going to be late). And the repair was fast: in 30 minutes he had tested the ice maker, replaced it and I'd paid. But it didn't work so we had to schedule another appointment. This time it was a more thorough test which resulted in an additional part being replaced (at no extra charge). But after he left it still didn't work so I called him and he remembered that he forgot to plug it in. I plugged it in myself and the job was finally done right ... but I feel it could've been done right the first time if he had taken his time and been more thorough. Service was polite but not what I would call friendly.

Approximate cost of services:
$500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Thank you for your review.
We try our best to be the best Appliance Repair company in the lower mainland.

Simon D.
Simon D.
1 review North Vancouver, BC
10/10

Dishwasher repair

Roman was so friendly and helpful! Our dishwasher leaked, he came back several times to make sure all was fixed and that he had address all issues. Always came when he said he would and was polite. We'll be happy to use them again if anything is needed.

Approximate cost of services:
$200.00
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Company Response

Thank you for your positive review!
We are happy to provide a great service and here for you any time.
Maple Leaf Appliance Repair.

Private User
Private User
1 review Surrey, BC
10/10

Washing Machine Repair

Roman arrived at home today. What an exceptional young man.
He was very efficient and diagnosed the problem almost right away.
He was fast and efficient. I would certainly ask for him if I needed future repairs.

Approximate cost of services:
$189.00
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Company Response

Thank you kindly for your positive feedback. We are more than happy to help!
Maple Leaf Appliance Repair.

polly
polly
1 review Vancouver, BC
10/10

Dishwasher

Exelent service from Roman, very honest and knowledge, very flexible to make appointment they could come on Sunday.
I sure recommend them.

Approximate cost of services:
$105.00
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Company Response

Thank you for your feedback. We are happy to help and here for you any time!
Maple Leaf Appliance Repair.

Private User
Private User
Private User reviews Surrey, BC
10/10

Happy with end result

I would like to say that I am please with Maple leaf appliance and that they repaired my dishwasher. I had an issue with one technician but was really impressed with how they handled my complaint and won me back as a customer. They really care about providing excellent customer service. I get how hard it is to find good employees. The owners really took accountability and obviously Carr about the reputation of their business.

Review has 1 previous version
Approximate cost of services:
$135.00
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Company Response

Thank you for letting us know about your experience. First we apologize about what happend and as I believe you were already contacted directly by the owner to follow up and help you as quickly as posible. Please do not heseteite to contact us if anything else is needed.

Steve Anderson  in Pitt Meadows
Steve Anderson in Pitt Meadows
1 review Pitt Meadows, BC
10/10

Alex was awesome!

Best experience ever with appliance repair company. Very knowledgeable, thorough, and fair. I will most definitely recommend everyone to them. I'm so glad my friend recommended them to me for my washing machine!

Approximate cost of services:
$200.00
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Company Response

Thank you very much for such a positive review!
We work our best to provide a great customer service.
Maple Leaf Appliance Repair.

Private User
Private User
Private User reviews Coquitlam, BC
10/10

Dryer didn't dry

We call Serge Myshkin (Tri City Quality). He come tomorrow morning and replaced heater.Although it was Friday afternoon, he promised to come tomorrow (Saturday) morning @10. He arrived just in time, as promised. Just professional.

Approximate cost of services:
$330.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for your feedback. We are here to set the bar high!
Maple Leaf Appliance Repair

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Maple Leaf Appliance Repair

Customer care and repair staff at Maple Leaf Appliance Repair adhere to beliefs that all our cherished customers deserve high-quality and dependable home appliance repair services, so we strive to promptly deliver them to all interested residents of Vancouver, Edmonton, and Calgary. Professional Expertise Our highly-experienced professionals have all the ...
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