- Approximate cost of services:
- $550,000.00
Poor follow through on issues clearly cause by the builder
Hi Jeff, we have received your review and wanted to take the time to reply. As you know, we always recommend holding off on completing landscaping for about a year so that the ground has time to settle, and can be leveled out properly before sod is planted. Due to our climate, there is always settlement with front and/or backyards – that’s because as soil thaws, it settles and can create some dips. Because of this, we offer a clay-based fill drop-off option to all our homeowners, as we know that settlement is likely to occur. As you know, we did offer this option to you, which you declined. We are here to support our homeowners, and of course, we always follow not only our process, but building code and warranty guidelines. We would be more than happy to deliver soil to you as discussed – please do let us know if this is of interest. Thank you, on behalf of the Hopewell Residential team.
Hi Chidimma - Thank you for your review and feedback. We would love the opportunity to learn more about your experience and get things back on track for you. Please reach out to us at customerexperience@hopewell.com and we will work with you to find a resolution to your concerns.
Building our Dream Home at Hotchkiss
Hello! Thank you so much for your wonderful review! We're delighted to hear about your positive experiences with Kevin and Kayla during the purchase of you new home in Hotchkiss. They are both valued team members at Hopewell, and we'll ensure they are aware of the impact they have had in your great experience. We look forward to continuing the journey home with you and invite you to reach out to customerexperience@hopewell.com if we can help with anything during the build of your home.
Hello Adenike! Thank you so much for the kind words regarding Harjit, she is is great! We are thrilled to hear that she made the process seamless! If you have any questions please reach out to us at customerexperience@hopewell.com.
Hopewell at Arbour Lake West Calgary
Hi Mad - Thank you so much for sharing your wonderful experience with Hopewell and specifically highlighting Diana, Brent, Elaine, Carrie's exceptional service! We're thrilled to hear that they went above and beyond to take care of your needs and provided you with detailed explanations throughout the building process. We appreciate your recommendation and are committed to providing continuous support as you embark on this exciting journey in your new home. If you have any further questions or require assistance, please don't hesitate to reach out to us at customerexperience@hopewell.com. Congratulations once again, and we wish you all the best!
Hi Nadine,
Thank you for taking the the time to share your positive experience with us. Kayla and Kevin are valued members of the Hopewell Team and they are deserving of this thoughtful recognition. If we can be of any assistance to you during the build of your new home, please don't hesitate to reach out directly to your Customer Experience Specialist, or email us at customerexperience@hopewell.com. We're always happy to help!
Thank you,
Hopewell Residential
Thank you for sharing your comments and concerns about your home. We appreciate your feedback and take all homeowner feedback seriously.
We were glad to have the opportunity to discuss your concerns with you during previous meetings, and subsequently promptly addressed each issue within the acceptable performance condition as set out in the Construction performance guide for new home warranty in Alberta.
In particular, the water pooling and concrete pitting mentioned above were reviewed, tested and deemed within acceptable performance condition as set out in the Construction performance guide for new home warranty in Alberta. We were also able to complete siding repairs in June 2023, which we hope addressed your concerns.
We understand the inconvenience caused by the temporary garage door that was installed due to Alberta-wide supply chain challenges. We know temporary measures are not ideal, but we are pleased that we were able to successfully install your permanent garage door this summer.
Our commitment to all homes’ optimal performance remains steadfast, and our teams are available and responsive for any further assistance. Please note that we are not able to engage in any further conversations on social media or public websites, but we are more than happy to connect via email or phone. Please contact customerexperience@hopewell.com with any additional questions or feedback.
Thank you, on behalf of Hopewell’s Customer Experience and Warranty teams.
good experience so far as a first time home buyer
Hi Amy, we are thrilled to hear that the Hopewell Team has been there for you throughout your entire journey. Thanks for taking the time to share your experience and recognize the hard work from all of our team members. If there is anything else we can help with, we are always available for you. Enjoy your new home!
Thank you so much for taking the time to leave such a kind review, Andrew! We're thrilled to hear that Claudine and the entire Hopewell Residential team were able to assist you in finding the perfect first home as a family. We strive to provide exceptional service, and it's heartwarming to know that we achieved that goal with you.
If there's anything else we can help with, please don't hesitate to reach out to us at customerexperience@hopewell.com. We truly appreciate your support and hope you create countless happy memories in your new home.
At Hopewell Residential, we make smart, stylish homes attainable for the modern family.
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Come on in. We’re the official builder of “one visit and you’ll just know.”