Amy in Toronto

We signed papers Dec 2021 and took possession Mar 2023 of a single family detached home in Edmonton. The build took about as long as we were advised (yay for setting realistic expectations) and we understood that the pandemic would cause inevitable hiccups. Claudine was very knowledgable and helpful from day 1 and answered all our (my) questions, accommodated multiple visits from us and our parents at odd times, and handled any last min. changes or requests like a rockstar. The customer service reps. we worked with were responsive and were on top of communication so we never felt out of the loop. They were especially great when we noticed an error in the kitchen layout a week before we took possession - they reached out and offered a very reasonable resolution. Adrian (site supervisor) and Mike (warranty) have been both great, friendly, approachable, and our concerns regarding any future or present issues or defects have been addressed promptly and professionally. Adrian pro actively pointed out things during our walk throughs and confirmed they will be noted and fixed at the 3 month warranty trade day; and Mike was very thorough on the day of. He answered all my questions and gave great tips/advice and was very willing to help with any questions we may have as be understood we were first time home owners and this is all new to us. Overall, we gave been very happy with our home and everyone weve worked with at Hopewell.