- Approximate cost of services:
- $2,000.00
- Company Response
Update - Aug 31: Risa, we are very sorry that you and Daniel experienced flooding in your basement, requiring our services in April. Property damage creates a very stressful time for families. We know, our employees encounter this every day. During these times, we try our very best to work efficiently to return homes back to normal, as quickly as possible, while being kind and empathetic to families impacted by these tragedies. During work in your home, an employee broke a family heirloom which was very special to you. We understand they immediately apologized and they felt terrible for this accident. We understand that a cheque to reimburse this damage has now been received and we thank you for your patience. This will not bring back your family heirloom, but we hope it will in some way make amends for the loss of this broken item. Our administrative process has steps that take time to process payments and cheques. We apologize the time it has taken and additional stress that it has put on you and Daniel. Feedback that you have provided can help bring change, and we hope that it can lead to greater efficiency in our operations at On Side Restoration. We understand our Territory Manager Chris has been in contact with you throughout this process, and he will continue to do so as needed. Please know, that if you have additional concerns you would like to share, our Quality Assurance team monitors and investigates feedback sent their way. They can be reached by email at qualityassurance@onside.ca.
Original response: Hi Daniel. We're very sorry to hear that a family heirloom was broken during work. Words likely can't describe the feeling when an item, passed down from generations, is lost. We understand your Territory Manager Chris Sawicz has been in contact with you. We have forwarded your earlier direct message to him, your Project Manager, our Quality Assurance team, and members of our Senior Leadership team. We have asked each to lend support where they can, to bring this to a resolution for you. In the meantime, contact with Chris is best. If you have additional concerns you would like to share, our Quality Assurance team monitors and investigates feedback sent their way. They can be reached by email at qualityassurance@onside.ca