- Approximate cost of services:
- $5,000.00
- Company Response
Hi Josie. Happy to hear Rylee and Mike assisted with an amazing first visit. Wishing you a smooth and efficient process the rest of the way. Sincerely, On Side Restoration.
Hi Josie. Happy to hear Rylee and Mike assisted with an amazing first visit. Wishing you a smooth and efficient process the rest of the way. Sincerely, On Side Restoration.
Sorry to hear you are experiencing water damage, Doris. Very happy to hear our staff were kind, caring, helpful, and reassuring. Thank you for sharing. Sincerely, On Side Restoration.
Flooding from broken water pipe during abnormal cold period
Thank you so much for sharing Margie. These situations can be very stressful, especially when facing them for the first time. We're very happy to hear our team was knowledgeable, efficient, and empathetic. Hoping the response and restoration process goes smoothly for you. Sincerely, On Side Restoration.
Hello. We are forwarding this on to our Quality Assurance team for review. Can you please share additional details via email to qualityassurance@onside.ca so this can be investigated properly. Details including address where the work is being completed would be helpful to view the job file and history. Sincerely, On Side Restoration.
Very sorry to hear this. We would like to look into your concerns further with the branch that worked with you. Can you please provide additional details to qualityassurance@onside.ca including name and address where work was completed? This will allow up to view the job file and discuss with the team involved. Sincerely, On Side Restoration.
Excellent, Attentive Group of People
Sorry that a flood brought us together, but thank you for the opportunity to assist and for the very kind review Christina. We're happy that our team took great care. Sincerely, On Side Restoration.
Update - Aug 31: Risa, we are very sorry that you and Daniel experienced flooding in your basement, requiring our services in April. Property damage creates a very stressful time for families. We know, our employees encounter this every day. During these times, we try our very best to work efficiently to return homes back to normal, as quickly as possible, while being kind and empathetic to families impacted by these tragedies. During work in your home, an employee broke a family heirloom which was very special to you. We understand they immediately apologized and they felt terrible for this accident. We understand that a cheque to reimburse this damage has now been received and we thank you for your patience. This will not bring back your family heirloom, but we hope it will in some way make amends for the loss of this broken item. Our administrative process has steps that take time to process payments and cheques. We apologize the time it has taken and additional stress that it has put on you and Daniel. Feedback that you have provided can help bring change, and we hope that it can lead to greater efficiency in our operations at On Side Restoration. We understand our Territory Manager Chris has been in contact with you throughout this process, and he will continue to do so as needed. Please know, that if you have additional concerns you would like to share, our Quality Assurance team monitors and investigates feedback sent their way. They can be reached by email at qualityassurance@onside.ca.
Original response: Hi Daniel. We're very sorry to hear that a family heirloom was broken during work. Words likely can't describe the feeling when an item, passed down from generations, is lost. We understand your Territory Manager Chris Sawicz has been in contact with you. We have forwarded your earlier direct message to him, your Project Manager, our Quality Assurance team, and members of our Senior Leadership team. We have asked each to lend support where they can, to bring this to a resolution for you. In the meantime, contact with Chris is best. If you have additional concerns you would like to share, our Quality Assurance team monitors and investigates feedback sent their way. They can be reached by email at qualityassurance@onside.ca