On Side Restoration Services Ltd.

On Side was contracted by my insurance company to restore my home after a garage fire. The subcontractors were mostly awful. They would mosey to my home whenever they chose, leave whenever and leave a mess behind, that I would need to clean up. There were screws and garbage left throughout my yard, new siding colors did not match the old, it took over year to complete the job (only took 4 months to initially build). My hands were tied as my only option was to fire them and start in the middle of everything. I would NEVER recommend them to build a dog house. Avoid them as much as possible unless you don't care about the quality and appearance of your home, or are hoping for stroke....

From our first meeting, Rylee and Mike were amazing. So profesional, and made all my anxiety go away. I highly recommend this company. They treat you like family.

I live in a condo, and the valve for my washing machine didn't work and when I was deinstalling my washermachine, I had a flood, and the floors were ruined. My insurance adjuster brought Onside, I had a choice to go with Onside or get the money and hire someone on my own. The reason I went with Onside is that they told me that I would have life time warranty if anything happens to the floors, no matter what it was (and knowing I had a dog) so I went with Onside, the work was done professionally, very clean work and done fast. Now years go by and I have squeaking, I have bubbling in some places, I have knicks in other, etc. Now I'm told that its not a life time warranty and they will not fix it. So this part is why I am unable to give them a better star rating. Its very upsetting.

After a flood in our house Onside were engaged to restore our house. At this stage we have delt with 45 defects after the works were complete some have been resolve the majority have not.

The defects include plumbing that backflows, electrical wires on the outside of a wall stud causing the drywall to bow, tiles and floor boards with scratches, heating vents installed into the wrong room and many other defects.

The last time On-side visited our house was to investigate a loud knocking noise that was coming from our sewer pipes. During the investigation 2 other behind the drywall defects were identified. In this case the drain for the shower had been installed without access from below and had been installed incorrectly with a flow in the upward direction away from the fixture. The other issue was that the range vent piping had been crushed during its installation.

On a prior investigation into why our heated floors had failed it was discovered that the 120v heated floors had been wired to 240 circuits likely overheating the insulation in the floor mat. This was when a live wire running around a wall stud was also discovered.

During the restoration works onside caused a backup in our sewer lines and attempted to invoice us blaming the age of the house and maintenance. We have since had 12 further sewer backup one resulting in damages to our basement.

Much of our plumbing works completed during the restoration process does not meet the national plumbing code, we have water in vents that should be dry, bathroom floor drains that syphon when toilets are flushed, knocking noises from expansion and contraction of sewer pipes, all of which did not exist before onside worked on our house.

Onside left our house with plumbing issues, electrical safety issues and many defects that if not addressed will certainly lead to future problems. The general work quality such as flooring, tiling was substandard however the drywall, painting and woodwork was fine. Onsides contractors were highly unprofessional discussion other jobs they had worked on where similar issues had been experienced.

After advising the area manager Neville of our concern in finding 2 new behind the drywall issues, Onside responded advising they would not investigate any other issues at this stage.

With my experience to date I could not recommend anyone use onside for anything other than the most basic of restoration works

Feeling so overwhelmed by water damage in my bedroom. The two ladies where so kind, caring, helpful, and reassuring.

On Side at my home today for initial inspection. Staff were knowledgeable and efficient. Alex is the project manager and explained her findings to me in a clear and understandable way. Rylee was the water tech and explained his role. I was upset about this disaster in my home and Rylee was very reassuring and thoughtful. He helped to put my mind at ease. I am glad I have On Side on my side. Thanks guys

A shared client has an insurance claim at her property post fire. The client is so exacerbated with the project manager from On Side and the poor workmanship of the contractor they hired, that the client has me now acting on her behalf.

These comments only have to do with a second floor deck that was not laid properly.

I have personally witnessed the project manager dismiss and patronize the homeowner. The client is caught in an endless wheel of buck-passing.

I have never been witness to such poor customer service as she is receiving from On Side.

The workmanship was so poor that it needs to be replaced. The project manager, nor the contractor he hired, would not provide samples of the decking that needs replacing despite asking her to choose a colour. The project manager cited 'not being a retailer' of the product as his reasoning for not providing. (I was able to source and have samples mailed to the client in under 3 minutes.).

On Side has aligned themselves with a "contractor" who initially installed the decking. Said contractor did not install the product properly, as was determined by the manufacturer. Neither party will take any satisfactory action to resolve the poor workmanship.

I firmly believe that the way one does anything is the way they do everything. Heed this warning and NEVER use On Side.

Flood damage required restoration. The services were terrible. Contractors often delayed. Some of them arrived on the job tired. The workmanship was sloppy. Took 3 months to fix a 6ft bathroom

My place was flooded by tenant upstairs and from the moment On Side came through my insurance to the moment they were done, On Side took care of me and my belongings with care, and phone calls reassuring me as we went along. Thank you Bradley and the other project manager for keeping me informed. The cleanup crew were great also, packing up and moving my belongings out and back in. Awesome work.

The worst service ever. No communication. Random times people are showing up without any notice. Emails and texts gone unanswered while a room is sitting half done for months.
Terrible project manager who never responds after saying people will be coming on a certain day with no shows.