Update- a response on this site but still no contact from ANY of the avenues used to contact and address concerns. This company has been a nightmare to deal with. There has been absolutely no coordination of the trades, which is their role. Workers came without instruction or notice, and the quality of the work has been subpar at best. Despite escalating issues to the complaints department and the general manager (as the responses to poor reviews suggest), no one has even contacted me to address concerns. I am now dealing directly with my insurance company, hiring trades myself and trying to get the quality issues addressed. In reading these reviews, I see individuals citing months to get their claims resolved. It has been 14 months for me. Do not deal with this company and steer clear at any cost!
- Approximate cost of services:
- $10,000.00
- Company Response
Thank you for sharing your feedback Shelley. Very sorry to hear you have not been contacted about concerns you have raised. We have forwarded your comments on to Calgary management, your PM, our Quality Assurance team and members of our Senior Leadership. This will be discussed. Sincerely, On Side Restoration.