Long story short, Sears Home Services replaced my home's ageing cedar roof with a new ashfalt shingles. They tried to save a buck and use the existing 20 year old cedar spec flashing on my skylight and well, it leaked like hell has no furry come the fall weather and caused 15K worth of damage.
Now, this is where On Side comes in to play. Sears Home Services' insurance company commissioned On Side to repair my walls and ceiling in my entrance. They were very very very slow. The first guy that came to my house did drywall repair and painting. He did a very poor job finishing the drywall and I don't believe he even bothered to prime the patches in the wall as it left an awful sheen in direct sunlight that stuck out like a sore thumb. After a complaint to the project manager, he was sent back again and failed again. Eventually, On Side sent in their senior painter who did an excellent job and apologized for all the trouble.
At this point, It was all forgiven, however On Side failed to contact me to close the claim or see if I was happy with the end result. 9 months later, I was send a letter from them threatening collection which was shocking since they never send me a bill!
I called them up, explained the situation and they eventually acknowledged they failed to close the case and we settled.
Overall, I am not impressed with this company.
- Approximate cost of services:
- $5,000.00
- Company Response
Thank yoy for your comments Simon. Sorry to learn of the invoicing and closure issues.