Furnace Solutions Heating & Air Conditioning

Heating & Air Conditioning
Edmonton AB T5T 4M2
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HomeStars
Heating & Air Conditioning
Furnace Solutions Heating & Air Conditioning
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73%

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Reviews by rating (past 12 months)

Reviews for Furnace Solutions Heating & Air Conditioning

Average customer rating:
9.9 10 (401 reviews)

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Chris H.
Chris H.
1 review Morinville, AB
10/10

Furnace and hot water heater replacement and new a/c installation

The guys showed up in the morning and had all the work complete by supper time. Good guys that seemed to really care about the quality of work, efficiency of the job, customer satisfaction and being careful about not damaging the house as they were working.

Approximate cost of services:
$9,200.00
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Company Response

Our team here at Furnace Solutions absolutely care about the quality of the work, efficiency of the job as well as complete customer satisfaction. We take pride in our work and care for the customer and their property as if it were out own. Thank you for this wonderful review. We would't be where we are without customers like you!

R H.
R H.
1 review Edmonton, AB
10/10

Furnace replacement/AC install

Would especially like to thank John and Matt for taking the time to address my concerns. Was a long day for them, but they did a terrific job for us.

Approximate cost of services:
$8,500.00
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Company Response

Thank you for the review! We want to make sure our customers are properly informed and that any questions they have are addressed. We have one of the best customer service ratings and we continue to put pride in each and every one of our customers inquired work/questions.

deb &.
deb &.
1 review Edmonton, AB
10/10

New furnace, air conditoner & hot water heater

We couldn't be more satisfied with the product installation. Very knowledgeable & professional from beginning to end.
We will definitely recommend furnace solutions to everyone.

Approximate cost of services:
$9,000.00
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Company Response

Thank you for taking the time to share your experience with us, so pleased to hear that you are beyond satisfied. We appreciate your business and recommendation. We strive to give you the best service possible, so thank you again for allowing our team here at Furnace Solutions to provide that.

hailsvine
hailsvine
1 review Drayton Valley, AB
10/10

Air conditioner installed

So beyond impressed! The guys were on time, very professional and did fantastic work. We could not be happier and will be telling everyone about our great experience!

Approximate cost of services:
$3,500.00
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Company Response

Thank you for taking the time to share your experience with us, we are so pleased to hear that you had a great experience. We appreciate your business and your recommendations as well. Thank you again for choosing Furnace Solutions.

Aaron J.
Aaron J.
1 review Edmonton, AB
10/10

A/C installation, cold air return extention

John and Matthew arrived at my place at about 2:30PM and didn't leave until shortly after 9PM. It was a long hard day, but they were both smiling throughout.
Both of them were very professional, considerate and courteous. I had a lot of questions and they happily answered them all.
They were both very meticulous with the work that they did and you could tell that they took a lot of pride in their workmanship. In fact, the only corners they cut were the sharp dangerous ones on the duct work that they installed!!
I'm very, very pleased with the install and I have confidence that there will be no issues at all. I highly recommend them and Furnace Solutions to any other customer. I was also very impressed with Scott, the sales guy who initially came around and provided the estimate.
I was also very impressed with the clean up job that they did afterwards. I've had very skilled trades people do work for me before that was excellent, but very few seem to bother to clean up after themselves. It's just the icing on the cake with the impression that they leave.
Thank you!

Approximate cost of services:
$5,000.00
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Company Response

Thank you for taking the time to share your amazing experience with us, John and Matt are incredibly knowledgable installers and we are happy to have them as part of our team. Scott always gives a full breakdown and makes quotes easy to understand, transparency is what we aim for. We are very pleased that their above and beyond attitude really translates to our customers. In our eyes if your home isn't better than we left it, then the job is not done! Thank you again for choosing Furnace Solutions!

Alex
Alex
4 reviews Edmonton, AB
10/10

A/C- purchase and install

I received a lot of quotes and they had the best price for the best product. Excellent service from both the sales side and install. They were very helpful and informative. Also super clean and mindful of the house. They even discovered my gas meter was leaking. Didn't have anything to do with the a/c but they still tested it for me because they smelt gas when waking by the meter outside. Would absolutely recommend!! Will use them again when I need a garage heater.

Approximate cost of services:
$4,000.00
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Company Response

Thank you so much Alex for taking the time out to come on HomeStars and write a review for us! We appreciate the kind words and are glad to hear that you had a positive experience with our team here at Furnace Solutions. Our number one goal is having exceptional customer service and if there are any further questions you may have, do not hesitate to contact our office! We look forward to hearing from you when it is time for that garage heater!

deinnes
deinnes
1 review Edmonton, AB
10/10

Air conditioning

Installed air conditioning and the nest thermostat their work was exceptional. The installers were very friendly and took the time to explain how to care for the air conditioning and also how to use the nest. Would highly recommend this company.

Approximate cost of services:
$4,300.00
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Company Response

Thank you for taking the time to come onto HomeStars to review us! We appreciate your help in expanding our business. It is with great pleasure that we read this review and see that our number one goal at Furnace Solutions - exceptional customer service - is apparent in every job that we do.

Please do not hesitate to contact us if you have any questions or concerns about your AC install or your Nest thermostat.

David a.
David a.
1 review Edmonton, AB
10/10

New Furnace, Air conditioning, Humidifier, Nest Thermostat, Garage Heater

Scott came out to our house to give us information about their products and services and gave us a no nonsense quote on the spot. He was knowledgeable and direct and did not seem to be giving us a strong sales pitch. This was our third quote and it came in the lowest for a well known, reputable brand. We were scheduled for the following week. The installers Johnathan and Matty showed up as promised on time. They wasted no time getting to work. They were careful with everything that they did and left everything tidy and installed neatly. It was a very large job and perhaps should have been split up over 2 days. It turned out there was a glitch installing the new Nest thermostat which involved calling in the Electrician at 8 pm in the evening to run a new wire. It turned out that the furnace wasn't up and running until 9:30 in the evening but they were patient and determined to have things running before they left. Overnight we were concerned that our new high efficiency Trane furnace wasn't capable of heating the house; air was blowing from the ducts but it wasn't very warm. I called Scott the next day and he promised to come and look at the furnace. He easily determined that a rubber tube in the furnace was kinked and that indeed the furnace was not able to run at it's second stage. He solved the problem and we were satisfied. So far we love the new furnace, works well and very quiet. Garage heater works well. We have not tried the A/C yet but hope to soon. We are glad to have chosen Furnace Solutions and would highly recommend them.

Approximate cost of services:
$11,400.00
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Company Response

David! What a wonderful review, thank you for taking the time to share your experience with us. We are incredibly proud to have such a hardworking, respectable and knowledgeable team of gentlemen providing hardworking homeowners the utmost care and diligence when it comes to their homes. We will do what it takes to get the job done, and we are more than thrilled to hear your story of that above and beyond service we provide. Thank you again for your business, and choosing Furnace Solutions.

Christina E.
Christina E.
1 review Edmonton, AB
10/10

Air conditioning

Both employees were professional and thorough! I was impressed with how clean and detailed the work was! Very happy with the service we got!

Approximate cost of services:
$4,600.00
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Company Response

Thank you so much Christina! We couldn't be more pleased to hear that you had such a great experience with us.

We pride ourselves on our customer service and couldn't be more pleased to hear that this is apparent in every job that we do.

If we can assist you in any other heating and cooling needs that you may have, please do not hesitate to contact us at anytime.

Tracy P.
Tracy P.
1 review Fort Saskatchewan, AB
10/10

Installation of Air Conditioning

Scott and Troy did our AC installation. They did a great job and very professional. We have had them do our furnace in the garage last year and AC this year. Will definitely use again!

Approximate cost of services:
$3,900.00
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Company Response

Wow ! Thank you so much Tracy for your kind words. We are very pleased to hear that you are a repeat customer and plan to use us again. It is because of customers like you that we received the HomeStars best of 2016 award.

We look forward to assisting you with any further heating and cooling needs that may arise.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Furnace Solutions Heating & Air Conditioning

Furnace Solutions was built to give you customer service like no other . Dealing with furnace repair, furnace installation, air conditioning repair, air conditioning installation and all HVAC services. We believe in high quality, clean work and attention to detail at a reasonable price. We wanted to offer our customers ...
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