Hb Pools

Today I had two HB Pools technicians come to my residence to diagnose and, if possible, repair my pool pump. The pump had been purchased 4 years ago and was no longer under warranty. They quickly diagnosed a faulty display and control board and replaced it. Not only did they replace it, they also set it up they way I wanted it and tested it to make sure their work solved the problem. At my request, Yannick the technician contacted the manufacturer's representative and explained my situation. As a result of Yannick's call, the manufacturer agreed to cover the cost of the control board, which was a very expensive part (over $300), even though the pump was out of warranty. I could not have asked for more. Just another example of the excellent work and customer service I have come to expect from HB Pools. Today, as always, I felt like a valued customer. Would recommend this company and Yannick without hesitation.

Friendly and professional. First time using this company and it will not be my last. Got a call before arrival and knock on the door when the job was done. Whole company from Luke and all have been great to deal with. It certainly made my decision worth repeating again! Thank you!

HB Pools technicians went above and beyond to solve my pool pumps electrical problem. They took the time to walk me through the problem and also gave me a crash course on problem solving other potential issues and regular maintenance...all while fighting the worst mosquitos in the Ottawa Valley, thanks again HB!

Very efficient and pleasant technician. Very knowledgeable. He phoned ahead to let me know he was on his way.
He explained that we needed a new filter, which I shall purchase from HB
pools. Thank you.

HB Pools provides a wonderful service complete with video feedback. Amy and the team opened our pool again this season, removing the safety cover, installing our grab bar, cleaning accumulated debris, applying initial shock treatment and salt, starting up the pool equipment, backwashing and adding water as needed. After 3 visits, our pool was swim ready!

Amy and the team are so cheerful, thorough, efficient, clean and informative - they are a pleasure to deal with. We look forward to their visits!

Great Service! Both over the phone staff and the team opening the pool are supportive and patient. I have used Hb Pools for 4 years now. It is good to have them in Orleans.

Efficient opening of the pool. Minimal interaction required with the pool owner. Video record of the work done provides comfort that all the steps were covered. Digital record of invoice and payment adds to the requirement for social distancing.

I want to thank Hb Pools for doing an amazing job once again!
This is our 8th year using Hb Pools and it was time for our salt system to be replaced. They not only checked the system first to be sure it needed to be replaced but showed us where it was broken and brought the part with them. I did not have to wait for shipping, another service call or the product not being in stock especially during a pandemic.
Our service technician was very friendly, patient and knowledgeable about the rest of my questions about pool covers and duck plugs.
I would highly recommend Hb pools for all of your parts and service needs.

A big thank you for coming over to open the in-ground pool. The team was on time, efficient, and provided some valuable tips. Highly recommended for opening and closing your pool.

Shout out to the great team at HB Pools who opened our pool (early!) and made return visits to clean it, balance the water, and get it crystal clear for swimming! Thank you for taking great care of us :)